How to create a broadcast
Broadcast is a powerful tool that allows you to send targeted messages to a large group of users at once, saving you time and effort.
Steps to Create a Broadcast
1. Select Contacts
- Go to the ChatDaddy Dashboard.
- Hover over the left-side menu and find Automation > Broadcasts.
- Click the Create button in the top-right corner to start.
You have 3 ways to choose your target recipients:
- Import CSV
Download the provided template, fill it with your contacts, and upload it.
![](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F198113a4-6365-4086-aa31-d5e632f84aaf%2Fa54e6eb0-5a0d-4604-bb2c-b697f0eecf4b%2FScreenshot_2024-09-30_at_3.03.49_PM.png?table=block&id=15ff2a3f-4320-8044-a899-fedf5e1c0231&cache=v2)
- Filter Contacts Using Conditions
Use tags, assignee, channel, or other filters to narrow down your audience.
![](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F198113a4-6365-4086-aa31-d5e632f84aaf%2Fb373a0e1-0fd3-4a16-9e8b-aafeabcde92a%2FScreenshot_2024-09-30_at_3.04.05_PM.png?table=block&id=15ff2a3f-4320-80c4-a4ee-e0f624052678&cache=v2)
- Manually Select Contacts
Manually pick contacts from a dropdown list.
![](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F198113a4-6365-4086-aa31-d5e632f84aaf%2F0ad8d3e1-e9ac-4d2f-a9d4-51a6d5d831c7%2FUntitled_design.png?table=block&id=15ff2a3f-4320-80de-b6bb-df2f0668bb3f&cache=v2)
2. Configure Settings
- Choose or Create a Message Flow
Select the message flow you want to send.
![](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F198113a4-6365-4086-aa31-d5e632f84aaf%2F0eebe432-98fe-47de-aac4-43fef23e3670%2FScreenshot_2024-09-30_at_3.46.31_PM.png?table=block&id=15ff2a3f-4320-8082-a37a-f05470243787&cache=v2)
- Schedule Your Broadcast
Send the message immediately or schedule it for a later time.
![](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F198113a4-6365-4086-aa31-d5e632f84aaf%2Fbbf0aa5a-ba04-4073-bb34-b5276d456863%2FScreenshot_2024-09-30_at_3.46.43_PM.png?table=block&id=15ff2a3f-4320-80dd-a3ca-fd5ff51cc4e6&cache=v2)
- Select a Channel
Choose the channel to send your broadcast.
Note: Avoid selecting multiple channels in one broadcast. This may cause inconsistent delivery. Stick to one channel for reliable results.
- Assign a Name
Add a clear, recognizable name to your broadcast for future reference.
3. Adjust Advanced Settings
- Sending Speed
- Safe (lower risk)
- Fastest
- Custom speed
- Only broadcast to contacts with whom you have chat history.
- Keep sending speed at Slow/Normal to avoid bans.
Decide how quickly messages are sent:
❗ Important for Non-WABA Users:
![](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F198113a4-6365-4086-aa31-d5e632f84aaf%2Fc6f0fc9a-65d0-4651-96f4-d084b9384e53%2FScreenshot_2024-09-30_at_3.47.14_PM.png?table=block&id=15ff2a3f-4320-80f6-894c-cd0e5c746f2c&cache=v2)
- Broadcast Hours
Specify a time window for message delivery.
![](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F198113a4-6365-4086-aa31-d5e632f84aaf%2F92f15871-fcef-434c-a0b0-711257e47366%2FScreenshot_2024-09-30_at_3.47.00_PM.png?table=block&id=15ff2a3f-4320-8013-865b-f1d1c098b5eb&cache=v2)
- Simulate Human Behavior
Make broadcasts appear natural by simulating typing and marking messages as read.
- Cancel Following Messages on Client Response
If your message flow has branches, this setting stops further messages when the recipient responds.
4. Final Review and Send
- Review all settings:
- Recipients
- Message content
- Scheduling
- Channel
- Once everything looks good, click Save & Send at the bottom-right.
By following these steps, you can efficiently send broadcasts to reach your target audience while ensuring consistency and effectiveness.