How to create a broadcast
Broadcast is a powerful tool that allows you to send targeted messages to a large group of users at once, saving you time and effort.
Steps to Create a Broadcast
1. Select Contacts
- Go to the ChatDaddy Dashboard.
- Hover over the left-side menu and find Automation > Broadcasts.
- Click the Create button in the top-right corner to start.
You have 3 ways to choose your target recipients:
- Import CSV
Download the provided template, fill it with your contacts, and upload it.
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- Filter Contacts Using Conditions
Use tags, assignee, channel, or other filters to narrow down your audience.
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- Manually Select Contacts
Manually pick contacts from a dropdown list.
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2. Configure Settings
- Choose or Create a Message Flow
Select the message flow you want to send.
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- Schedule Your Broadcast
Send the message immediately or schedule it for a later time.
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- Select a Channel
Choose the channel to send your broadcast.
Note: Avoid selecting multiple channels in one broadcast. This may cause inconsistent delivery. Stick to one channel for reliable results.
- Assign a Name
Add a clear, recognizable name to your broadcast for future reference.
3. Adjust Advanced Settings
- Sending Speed
- Safe (lower risk)
- Fastest
- Custom speed
- Only broadcast to contacts with whom you have chat history.
- Keep sending speed at Slow/Normal to avoid bans.
Decide how quickly messages are sent:
❗ Important for Non-WABA Users:
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- Broadcast Hours
Specify a time window for message delivery.
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- Simulate Human Behavior
Make broadcasts appear natural by simulating typing and marking messages as read.
- Cancel Following Messages on Client Response
If your message flow has branches, this setting stops further messages when the recipient responds.
4. Final Review and Send
- Review all settings:
- Recipients
- Message content
- Scheduling
- Channel
- Once everything looks good, click Save & Send at the bottom-right.
By following these steps, you can efficiently send broadcasts to reach your target audience while ensuring consistency and effectiveness.