Default Dashboard Overview Latest
This document provides an overview of the dashboard metrics, breaking down the components and their meanings.
This document provides an overview of the dashboard metrics, breaking down the components and their meanings. Use this as a guide to understand and interpret the dashboard data.
1. Chat Metrics
Total Chats
- Definition: Displays the total number of chats initiated within the selected timeframe.
- Example: 978 total chats.
New Chats
- Definition: Shows the number of new chats started.
- Example: 13 new chats.
Chat Growth Rate
- Definition: The percentage increase or decrease in the number of chats over time.
- Example: 1% growth.
Active Chats Today
- Definition: The number of chats that are actively ongoing for the day.
- Example: 6 active chats.
Contact Velocity
- Definition: Measures the speed at which contacts engage in chats.
- Example: 1% velocity.
2. Contact Metrics
Total Contacts
- Definition: Total number of contacts recorded in the system.
- Example: 11,273 contacts.
Contacts Active Today
- Definition: Number of contacts engaging with chats today.
- Example: 6 active contacts.
Chat Activity Rate
- Definition: The percentage of contacts actively participating in chats.
- Example: 4% activity rate.
Incoming Messages
- Definition: Total number of incoming messages received.
- Example: 389 incoming messages.
New Contacts By Channel
- Definition: Breaks down new contacts by their communication channel.
- Example:
- WhatsApp: 7
- Messenger: 3
- Instagram: 1
- Email: 1
- SMS: 1
3. Message Metrics
Total Messages
- Definition: Total number of messages exchanged.
- Example: 28,773 messages.
Incoming Messages to Outgoing Messages Ratio
- Definition: Compares incoming to outgoing message volumes.
- Example: Ratio of 1.597.
Contact Activity Level
- Definition: Percentage of contacts engaging with messages.
- Example: 0% activity level.
Outgoing Messages
- Definition: Total number of outgoing messages sent.
- Example: 625 outgoing messages.
Messages Sent by Team Members
- Definition: Tracks how many messages were sent by specific team members or automation.
- Example:
- Automation: 267
- Aditya Gupta: 247
- CD - Harvard Chin: 44
- Unknown: 15
- Sameera N: 10
Average Incoming Messages Per Contact
- Definition: Shows the average number of incoming messages per contact.
- Example: 11.718 messages.
Average Outgoing Messages Per Contact
- Definition: Displays the average number of outgoing messages per contact.
- Example: 18.692 messages.
Average Response Time
- Definition: Average time it takes to respond to an incoming message.
- Example: 18 minutes.
First Assign Time
- Definition: Time taken to assign the first message to a team member.
- Example: 0 seconds.
4. Message Per Contact Activity Rate
Total Contacts
- Definition: Total number of contacts in the system.
- Example: 11,273 contacts.
In And Out Ratio
- Definition: The ratio of incoming to outgoing messages.
- Example: 1.597.
4. Response Metrics
First Response Time
- Definition: Time taken to send the first response to an incoming message.
- Example: 14 minutes.
5. Response Metrics
First Response Time
- Definition: Time taken to send the first response to an incoming message.
- Example: 14 minutes.
CRM Metrics
Average Tags per Contact:
The average number of tags assigned per contact to categorize or organize them.
In and Out Ratio:
Ratio of inbound to outbound communication.
Tags Breakdown:
A visual representation (pie chart) of tag distribution, highlighting the most frequently used tags like “WhatsApp Broadcast,” “CD Broadcast,” and custom tags.
Notes
- Metrics update based on the chosen time filter (e.g., daily, weekly, monthly).
- If you’re on the previous version of the dashboard and would like to get this default dashboard, just create a new dashboard.
This guide should help you navigate and interpret the dashboard metrics effectively.
Did this answer your question?
😞
😐
🤩