Instant Q&A and Information Delivery During Live Streams with Comment Trigger

Intro

Use Case: Instant Q&A and Information Delivery

• Goal: Quickly answer common questions and provide resources during a live stream.

• Benefit: Saves time, provides instant information, and enhances viewer experience.

Steps to Implement:

1. Identify Common Questions and Information:

• Anticipate common questions viewers might ask during your live stream (e.g., product features, pricing, where to find resources).

• Prepare concise answers and relevant links or resources.

2. Create Keyword Triggers in ChatDaddy:

• Trigger:
• Create a new "Facebook/Instagram Comment" trigger.
• Set the condition: "Comment Text" contains a relevant keyword (e.g., "price," "feature," "link").
• Set the condition: "Live Video Status" is "Live".

• Action:
• Add a "Send Message" action.
• Craft a private message (DM) containing the answer or resource link.
• Example: "The price is $XX. You can find more details here: [link to product page]."



• Repeat this step for each common question or information point.

• Optional Action:
• Add "Add Tag" action.
• Tag the user with something like "Asking Price" to track them.

3. Announce the Q&A Automation:

• Inform viewers that they can ask questions using specific keywords.

• Clearly state the keywords and the type of information they will receive.

• Example: "If you have questions about pricing, comment 'price,' and I'll send you the details."

4. Monitor and Engage:

• Monitor the live chat for questions and ensure the automated replies are being sent correctly.

• Address any questions that fall outside the automated responses manually.

5. Refine and Expand:

• After the live stream, review the questions asked and the effectiveness of your automations.

• Add new keyword triggers and responses to cover more questions in future live streams.

Key Considerations:

• Accuracy: Ensure the automated responses are accurate and up-to-date.

• Conciseness: Keep answers brief and to the point.

• Relevance: Provide information that is relevant to the live stream's topic.

• User-Friendliness: Use clear and simple language.

• Testing: Thoroughly test your automations before going live.