Messenger/Instagram Channel FAQs
Why am I not getting any Messenger or Instagram messages in ChatDaddy?
There are a few reasons why this might happen:
- No Facebook Business Page: Make sure you've connected a Facebook Business Page to your Messenger account. You can't use a personal Messenger account.
- Not Connected to ChatDaddy: Double-check that your Facebook Page is actually connected to ChatDaddy. Go to "Manage Channels" in ChatDaddy. It should say "Connected" and show your page's name.
- Wrong Facebook Account: The messages might be on your Facebook Business Page, not your personal Facebook profile.
- Another App is the Primary Receiver: Only one app can receive messages from your Facebook Page. If another app is set as the "Primary Receiver," change it to ChatDaddy. See our guide: [Switching Messenger Message Control to ChatDaddy (Primary Receiver)]
Why are some chat names missing in ChatDaddy?
This can happen for these reasons:
- User Privacy: The person might have set their name to private on Facebook.
- Deleted User: The user's Facebook account might be deleted or marked as spam.
- Permission Issue: ChatDaddy might not have the permission to get the user's name.
- To fix the permission issue:
- Go to "Manage Channels" in ChatDaddy.
- Find your Messenger channel.
- Click the "Relink" button.
- If the user messages you again, their name should show up.
Why don't I see old Messenger chats in ChatDaddy?
Facebook doesn't allow apps to see messages from before you connected them. So, you'll only see messages that come in after you connect your Messenger to ChatDaddy.
Why am I getting an error when I try to send a message?
Here are some common errors and how to fix them:
- "Error validating access token": This means you might have logged out of Facebook or changed your password.
- Fix: Go to "Manage Channels" in ChatDaddy and click "Relink with Meta" for your Messenger channel.
- "Message failed to send because another app is controlling this thread now": Only one app can control messages at a time.
- Fix: Relink with Meta and make sure ChatDaddy is the primary receiver.
- "Message is being sent outside the allowed window": Facebook only lets you reply to messages within 24 hours.
- Fix: You must reply within 24 hours of the customer messaging you. Please refer to this guide for Meta’s full policy.
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