Troubleshooting Chat Sync Delays

If you're experiencing Chat Sync delays in ChatDaddy, here are some steps you can try to resolve the issue:

1. Refresh the WhatsApp Channel (Disconnect & Reconnect)

At times, there may be delays in delivering messages to recipients. Refreshing your WhatsApp channel by disconnecting and reconnecting it can help minimize such issues.

  • To disconnect the channel, please follow the steps in this help guide.
  • To reconnect the channel, kindly refer to this help guide.

2. Refresh Your Browser and Clear Cache/Cookies

A simple browser refresh or clearing your browser data can often fix QR loading problems.

  • Refresh the page using the refresh icon, or press Ctrl + R (Windows) / Cmd + R (Mac).
  • If the issue persists:
    • Open your browser settings.
    • Navigate to Privacy and Security > Clear Browsing Data.
    • Select Cookies and Cached Images/Files, then confirm the action.

3. Remove Old or Problematic Linked Devices

Too many active sessions or an old link might cause conflicts.

  • On your phone, open WhatsApp.
  • Go to Settings > Linked Devices.
  • You’ll see a list of devices currently linked.
  • Tap on any device you no longer use and select Log Out.
  • Then try linking the new session again by scanning the QR code or using your phone number.
Keeping your linked devices list clean helps avoid syncing issues and enhances security.
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⚠️ Note: QR Scan Limitation

If you're unable to scan the QR code to connect with ChatDaddy, this is a limitation from WhatsApp, not ChatDaddy. The scan process is fully controlled by WhatsApp, and sometimes it may block or delay new connections.

 

For more information about Chat History Sync, please refer to our guidelines here for more reference.

 
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