Getting Started
- The Basics
  - How to Signup/Login to ChatDaddy?
  - How to Connect your Whatsapp to ChatDaddy? (QR Integration)
  - How to Install the WebPhone App?
  - How to switch teams in ChatDaddy
  - How to Submit a Support Ticket
  - Chatdaddy Error Codes
- Whatsapp Official Business API
  - What is Whatsapp Official Business API?
  - Limitations of WhatsApp Business API
  - How to get a Meta Business Manager Account and verify your Business on Meta? (required for Official Whatsapp Business API)
  - How to Create/Verify/Connect your Whatsapp Business API to ChatDaddy?
  - How to Migrate your Whatsapp Business API from another service provider?
  - How to Set Up Payments on Facebook Business Manager for ChatDaddy WABA Account
Channels
- The Basics
  - What is a Channel?
  - How to add additional Channels?
  - How to Reconnect a Channel?
  - How to Disconnect a Channel?
  - How to Delete a Channel?
  - How to auto-assign chats?
- Different Channels
  - SMS Channel
  - Messenger Channel
  - Instagram Channel
  - Email Channel
- WhatsApp Business API
  - What is WhatsApp Green tick and how to get it?
  - How to Migrate a Whatsapp Business API Account?
  - How to downgrade your WhatsApp Business API (WABA) number?
  - How to delete your WhatsApp account?
  - What are Template Messages?
  - Whatsapp Business API message FAQ
- Messenger/Instagram
  - Privately Responding to Comments
- WhatsApp Personal/Business (QR Based)
  - WhatsApp Chat History Sync Issues
  - How to enable/disable Chat History Sync?
  - Understanding Chat Action Sync
  - Understanding WhatsApp Notifications with ChatDaddy
  - WhatsApp Messages Not Syncing to Mobile (Sender’s Device)
  - How to Change the WhatsApp Phone Number Connected to a Channel
  - Seamlessly Reconnecting After a Long Time/Migrating to a New Number
- Channel Advanced Settings
  - About Send Button Messages as a Poll
- Troubleshooting Channels
  - How to fix WhatsApp channel disconnecting frequently
Whatsapp Bans
- Everything you need to know about WhatsApp Bans
  - What are Whatsapp Bans?
  - Why did I get banned on WhatsApp?
  - How to appeal a WhatsApp Ban?
  - How to prevent WhatsApp Bans?
  - What to do when WhatsApp rejects your Unban Appeal?
  - How to Contact Whatsapp Support?
  - WhatsApp Unban Email Templates
  - Handle Pending Messages Before Reconnecting to ChatDaddy
  - FAQs related to WhatsApp Bans
CRM
- Contacts
  - Contacts Video Walkthrough
  - How to import contacts in ChatDaddy
  - How to export contacts from ChatDaddy
  - Filtering Your Contacts in ChatDaddy
- Ticketing System
  - How to create and manage CRM boards?
  - How to create a ticket?
  - How to move tickets within CRM boards
  - How to filter contacts based on tickets in inbox
  - How to create/update tickets automatically through message flows
  - One Ticket Per Contact: Simplify Your CRM Management
- Custom Field
  - What are Custom Fields?
- Tagging
  - How to Tag a contact in Inbox?
  - How to Tag a Contact by Message History?
  - How to Delete Tags?
Inbox
- ChatDaddy Inbox
  - Team Inbox Walkthrough(Video)
  - How to send a Message in ChatDaddy?
  - Inbox Settings
  - How to use Filters?
  - How to use Notes?
  - How to Use Buttons in Inbox?
  - How to Schedule a message in Inbox?
  - About “This message is not available”
  - Fixing the 'This message is not available' Error for Keyword Reply
  - How to Start a message flow inside Inbox?
  - How to export Chat History from a chat?
  - How to manage orders from inbox?
  - How to use Chat Actions
  - How to Change the Assignee of a Contact
  - Powering Up Inbox With AI
- Troubleshooting Inbox
  - Troubleshooting Message Flow Edit Issues in the Inbox
Analytics
- Tracking and Analytics
  - How to view your teams Analytics?
  - FAQ for Analytics
  - Default Dashboard Overview Latest
  - Default Dashboard Overview (OLD)
  - How to use filters to analyse data?
  - How to use powerful breakdowns?
  - How to use filters and breakdowns together?
  - How to share your Analytics Dashboard with your team?
Calls
- Calls
  - How to add a Phone Number
  - How to make calls
  - Call Logs
Message Flows
- Message Flows
  - Message Flows Video Walkthrough
  - How to add my customers details to a message?
  - How to use delays
  - How to use conditions
  - How to use action node
  - How to add buttons and lists in message flows
  - How to use the Create Ticket node
  - How to use the Update Ticket node
  - How to use the Stop Ticket Timer node
  - How to use the Modify Contact node
  - How to use HTTP Request node
  - How to use “Notify Team Member” node
  - How to connect Zapier to ChatDaddy?
  - How to import/export Message Flows
  - How to edit message flows with your team?
  - How to create a calendar booking system using Google Calendar
  - How to fix “A template is required to start a new conversation” Issue
  - Message flows FAQs
- Triggers
  - What are triggers?
  - Incoming message trigger
  - Outgoing message trigger
  - New Chat Trigger
  - Contact Updated trigger
  - New Contact Trigger
  - Ticket Updated Trigger
  - New Ticket Trigger
  - Broadcast Trigger
  - New Note Trigger
  - Note Resolved Trigger
- Variables
  - Intro to Variables
  - Intro to Apps & Variables
  - Available Variables
  - Flow Variables
  - Advanced Usage
  - FAQ
- Best Practices
  - Avoid Outdated Messages with Two-Step Scheduling
Automation
- Broadcasts
  - How to create a broadcast
  - How to export Broadcast contacts and details
  - How to Bulk Tag in Broadcast
- Keyword Reply
  - How to Setup a Keyword Reply
  - Settings in Keyword Reply
  - Keyword Reply FAQs
- Offline Bot
  - How to setup Offline Bot
  - Offline Bot FAQs
- Setting up Shop Notifications
  - How to install Shopify
  - How to setup Host Platform
  - How to install WooCommerce
  - How to install Shopline
  - How to install Shopee
  - How to install Tiktok Global
  - How to install Boutir
  - How to install Paperform
  - How to install Google Form
  - How to install Shopage
  - How to install Hotmart
  - How to install Shopline Global
  - How to setup Whatsapp Shop
  - Shop Notification FAQ
AI
- AI ChatBot
  - How to setup AI Chatbot
  - AI ChatBot FAQs
Tools
- Forms
  - How to setup Forms
  - How to Use Forms
  - How to View Submissions for Forms?
- QR Generator
  - How to use the ChatDaddy QR Generator?
- Widget Builder
  - How to Make and embed a Whatsapp Widget for your Website?
- Campaigns
  - How to Use Campaigns?
Account and Settings
- Team Settings
  - How to Change Your Own Password?
  - How to Reset Forgotten Password?
  - How to Manage Access for Teammates?
  - How to Invite Team members?
  - How to Create Team members?
  - How to Delete Team members?
  - How to change language on ChatDaddy?
- Notification Settings
  - How to enable Push Notifications on Browser?
  - How to enable Notifications on Phone?
- Billing
  - How to Manage Billing?
  - How to add another Payment Method?
  - How to update Payment Information?
  - How to download my Invoice?
  - ChatDaddy Subscription Cancellation & Refund Policy
  - Billing FAQ
- Credit System
  - What is Credit System and How does it work?
  - What is Active Chat Pricing?
ChatDaddy API
- ChatDaddy API
  - Send OTP through ChatDaddy API
Shop
Product Update Logs
- Product Updates
  - Mar 11, 2025
  - Jan 7, 2025
  - Nov 7, 2024
  - Oct 10, 2024
  - Sep 2, 2024
  - Aug 1, 2024
  - July 3, 2024
  - June 4, 2024
  - May 4, 2024
  - April 15, 2024
More

What is a Channel?

Last updated on January 2, 2024

A channel refers to any social media account linked to Chatdaddy. This could be a WhatsApp number, an SMS number, an email account, or even a Facebook Messenger account. It's possible to connect multiple channels to Chatdaddy.

Currently we support

TikTok

Messenger

Instagram (coming soon)

Did this answer your question?

😞

😐

🤩

How to Set Up Payments on Facebook Business Manager for ChatDaddy WABA Account How to add additional Channels?