Getting Started
- The Basics
  - How to Signup/Login to ChatDaddy?
  - How to Connect your Whatsapp to ChatDaddy? (QR Integration)
  - Facebook and Instagram Channel Introduction
  - How to Install the WebPhone App?
  - How to switch teams in ChatDaddy
  - How to Submit a Support Ticket
  - How to get your Team ID?
  - Chatdaddy Error Codes
- Whatsapp Official Business API
  - What is Whatsapp Official Business API?
  - Limitations of WhatsApp Business API
  - How to get a Meta Business Manager Account and verify your Business on Meta? (required for Official Whatsapp Business API)
  - How to Create/Verify/Connect your Whatsapp Business API to ChatDaddy?
  - How to Migrate your Whatsapp Business API from another service provider?
  - How to Set Up Payments on Facebook Business Manager for ChatDaddy WABA Account
Channels
- The Basics
  - What is a Channel?
  - How to add additional Channels?
  - How to Reconnect a Channel?
  - How to Disconnect a Channel?
  - How to Delete a Channel?
  - How to auto-assign chats?
- Different Channels
  - SMS Channel
  - Messenger Channel
  - Instagram Channel
  - Email Channel
- WhatsApp Business API
  - What is WhatsApp Green tick and how to get it?
  - How to Migrate a Whatsapp Business API Account?
  - How to downgrade your WhatsApp Business API (WABA) number?
  - How to delete your WhatsApp account?
  - What are Template Messages?
  - Whatsapp Business API message FAQ
- Messenger/Instagram
  - Migrate From Manychat to ChatDaddy (Messenger)
  - Advanced Comment Settings(Silencing Comments)
  - Understanding Comment Reply Limitations on Instagram and Messenger (ChatDaddy)
  - Messenger/Instagram Channel FAQs
- WhatsApp Personal/Business (QR Based)
  - WhatsApp Chat History Sync Issues
  - How to enable/disable Chat History Sync?
  - Understanding Chat Action Sync
  - Understanding WhatsApp Notifications with ChatDaddy
  - WhatsApp Messages Not Syncing to Mobile (Sender’s Device)
  - How to Change the WhatsApp Phone Number Connected to a Channel
  - Seamlessly Reconnecting After a Long Time/Migrating to a New Number
- Channel Advanced Settings
  - About Send Button Messages as a Poll
- Troubleshooting Channels
  - How to fix WhatsApp channel disconnecting frequently
  - 🔄 How to Disconnect WhatsApp Business App from Meta Inbox (to Link with ChatDaddy)
Whatsapp Bans
- Everything you need to know about WhatsApp Bans
  - What are Whatsapp Bans?
  - Why did I get banned on WhatsApp?
  - How to appeal a WhatsApp Ban?
  - How to prevent WhatsApp Bans?
  - What to do when WhatsApp rejects your Unban Appeal?
  - How to Contact Whatsapp Support?
  - WhatsApp Unban Email Templates
  - Handle Pending Messages Before Reconnecting to ChatDaddy
  - FAQs related to WhatsApp Bans
CRM
- Contacts
  - Contacts Video Walkthrough
  - How to import contacts in ChatDaddy
  - How to export contacts from ChatDaddy
  - Filtering Your Contacts in ChatDaddy
  - How to bulk reassign contacts to a different teammate
- Ticketing System
  - How to create and manage CRM boards?
  - How to create a ticket?
  - How to move tickets within CRM boards
  - How to filter contacts based on tickets in inbox
  - How to create/update tickets automatically through message flows
  - One Ticket Per Contact: Simplify Your CRM Management
- Custom Field
  - What are Custom Fields?
- Tagging
  - How to Tag a contact in Inbox?
  - How to Tag a Contact by Message History?
  - How to Delete Tags?
Inbox
- ChatDaddy Inbox
  - Team Inbox Walkthrough(Video)
  - How to send a Message in ChatDaddy?
  - Inbox Settings
  - How to use Filters?
  - How to use Notes?
  - How to Use Buttons in Inbox?
  - How to Schedule a message in Inbox?
  - About “This message is not available”
  - Fixing the 'This message is not available' Error for Keyword Reply
  - How to Start a message flow inside Inbox?
  - How to export Chat History from a chat?
  - How to manage orders from inbox?
  - How to use Chat Actions
  - How to Change the Assignee of a Contact
  - Powering Up Inbox With AI
  - Replying to Comments Directly in ChatDaddy (Instagram & Messenger)
- Troubleshooting Inbox
  - Troubleshooting Message Flow Edit Issues in the Inbox
Analytics
- Tracking and Analytics
  - How to view your teams Analytics?
  - FAQ for Analytics
  - Default Dashboard Overview Latest
  - Default Dashboard Overview (OLD)
  - How to use filters to analyse data?
  - How to use powerful breakdowns?
  - How to use filters and breakdowns together?
  - How to share your Analytics Dashboard with your team?
Calls
- Calls
  - How to add a Phone Number
  - How to make calls
  - Call Logs
  - Available Calls Location
Message Flows
- Message Flows
  - Message Flows Video Walkthrough
  - How to add my customers details to a message?
  - How to use delays
  - How to use conditions
  - How to use action node
  - How to add buttons and lists in message flows
  - How to use the Create Ticket node
  - How to use the Update Ticket node
  - How to use the Stop Ticket Timer node
  - How to use the Modify Contact node
  - How to use HTTP Request node
  - How to use “Notify Team Member” node
  - How to connect Zapier to ChatDaddy?
  - How to import/export Message Flows
  - How to edit message flows with your team?
  - How to fix “A template is required to start a new conversation” Issue
  - Message flows FAQs
  - How to smart assign with teammates in different time shifts?
- Triggers
  - What are triggers?
  - Incoming message trigger
  - Outgoing message trigger
  - New Chat Trigger
  - Contact Updated trigger
  - New Contact Trigger
  - Ticket Updated Trigger
  - New Ticket Trigger
  - Broadcast Trigger
  - New Note Trigger
  - Note Resolved Trigger
  - Automating Comments with Triggers (Instagram & Messenger)
- Variables
  - Intro to Variables
  - Intro to Apps & Variables
  - Available Variables
  - Flow Variables
  - Advanced Usage
  - FAQ
- Best Practices
  - Shop Notification to Avoid Outdated Messages with Two-Step Scheduling
  - Drive Sales with Live Stream Comment Triggers in ChatDaddy
  - Instant Q&A and Information Delivery During Live Streams with Comment Trigger
  - Running Live Giveaways and Contests with Comment Trigger
- Powering Flows with AI
  - Using the new AI Chatbot V2 Node
  - How to use the AI Chatbot node
Automation
- Broadcasts
  - How to create a broadcast
  - How to export Broadcast contacts and details
  - How to Bulk Tag in Broadcast
- Keyword Reply
  - How to Setup a Keyword Reply
  - Settings in Keyword Reply
  - Keyword Reply FAQs
- Offline Bot
  - How to setup Offline Bot
  - Offline Bot FAQs
- Setting up Shop Notifications
  - How to install Shopify
  - How to setup Host Platform
  - How to install WooCommerce
  - How to install Shopline
  - How to install Shopee
  - How to install Tiktok Global
  - How to install Boutir
  - How to install Paperform
  - How to install Google Form
  - How to install Shopage
  - How to install Hotmart
  - How to install Shopline Global
  - How to setup Whatsapp Shop
  - Shop Notification FAQ
AI
- AI ChatBot
  - How to setup AI Chatbot
  - AI ChatBot FAQs
- Knowledge Bases
  - Creating a Knowledge Base
Tools
- Forms
  - How to setup Forms
  - How to Use Forms
  - How to View Submissions for Forms?
- QR Generator
  - How to use the ChatDaddy QR Generator?
- Widget Builder
  - How to Make and embed a Whatsapp Widget for your Website?
- Campaigns
  - How to Use Campaigns?
Account and Settings
- Team Settings
  - How to Change Your Own Password?
  - How to Reset Forgotten Password?
  - How to Manage Access for Teammates?
  - How to hide client’s phone numbers, emails & usernames from teammates
  - How to Invite Team members?
  - How to Create Team members?
  - How to Delete Team members?
  - How to change language on ChatDaddy?
- Notification Settings
  - How to enable Push Notifications on Browser?
- Billing
  - How to Manage Billing?
  - How to add another Payment Method?
  - How to update Payment Information?
  - How to download my Invoice?
  - ChatDaddy Subscription Cancellation & Refund Policy
  - Billing FAQ
- Credit System
  - What is Credit System and How does it work?
  - What is Active Chat Pricing?
ChatDaddy API
- ChatDaddy API
  - How to create an API Token?
  - How to get your message flow’s “Bot ID”?
  - Send OTP through ChatDaddy API
Shop
Product Update Logs
- Product Updates
  - Mar 11, 2025
  - Jan 7, 2025
  - Nov 7, 2024
  - Oct 10, 2024
  - Sep 2, 2024
  - Aug 1, 2024
  - July 3, 2024
  - June 4, 2024
  - May 4, 2024
  - April 15, 2024
More

What is a Channel?

Last updated on January 2, 2024

A channel is a social media account connected to ChatDaddy. This includes WhatsApp numbers, SMS numbers, email accounts, and Facebook Messenger accounts. You can connect multiple channels to ChatDaddy.

Currently we support

Messenger (Beta)

Instagram (Beta)

Did this answer your question?

😞

😐

🤩

How to Set Up Payments on Facebook Business Manager for ChatDaddy WABA Account How to add additional Channels?