How to Submit a Support Ticket
Intro
We value your feedback and appreciate you taking the time to reach out to us. Whether you're experiencing an issue or have suggestions for improvement, we're here to listen and help. This guide will walk you through the simple process of submitting a support ticket to ensure we can assist you effectively.
Let's Get Started!
- First, let's head to the navigation bar in the top left corner and click on your friendly profile picture.
- Look for the "Report Issue" button - that's your gateway to help!
- Click on "Submit Form" and we'll take you right to where you need to go.
- Tell us what's on your mind - the more details, the better we can help!
- Contact Information: Don't forget to include your country code so we can keep you in the loop! (eg: 6012XXXXXXXX, 85225XXXXXXXX, 6523XXXXXX)
- Almost There!
- Take a quick look to make sure everything looks good.
- Hit that "Submit" button and we'll be right on it!
Do note that tickets waiting times may vary based on the complexity of the issue.
Helpful Hints for Success!
- Share your story: Help us understand exactly what's happening - the more details you share with us, the better we can jump in and help you out! 😊
- Quick tip: Take a peek at our knowledge base or FAQs first - you might find your answer right away and save yourself some time!
- We're on it: Rest assured that our friendly support team is working hard to help you. We'll get back to you as quickly as we can with a solution!
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