Limitations of WhatsApp Business API

Pre-Onboarding:

• If onboarded with a WhatsApp Business API solution provider (like ChatDaddy), the previous chats cannot be seen

• If onboarded with a WhatsApp Business API solution provider (like ChatDaddy), the number cannot be used on any other WhatsApp apps - including the WhatsApp & WhatsApp Business mobile app.

Post Onboarding:

• A WABA can have a maximum of 250 message templates.

• Meta Business Accounts are initially limited to 2 registered business phone numbers, but this limit can be increased to up to 20.

• A WABA must belong to only one Business Manager. You cannot have two or more Business Managers owning one WABA.

• Businesses can send messages by manually typing to customers only after a customer initiates a message. These messages are called session messages and can be sent by businesses to customers within 24 hours.

• After 24 hours, the session expires and businesses can only send 'template messages' to their users. Template messages must be pre-approved by WhatsApp and can be done from the ChatDaddy dashboard

• All template messages must adhere to WhatsApp Commerce Policies.

• The WhatsApp Group Feature is not supported

• WhatsApp profile pictures cannot be seen if using WABA

• WhatsApp Voice or Video Calls are not supported. Voice notes are supported.

• The WhatsApp Message Forwarding Feature is not supported

• WhatsApp apps cannot be used with the same number if using WhatsApp Business APIs

• WhatsApp Messages cannot be replied to in a thread

• Message template button can only include one URL button/ Phone number. Duplicated URL and Phone Number in one messages templates is limited.

• WhatsApp Business APIs do not display link previews for ads when a new message is received from the ads.