Inbox Settings

There are some settings which can tailor your experience of using the Shared Team Inbox. Read this article to find out the different settings that exist and what they do.

This feature allows you to view messages in chats without changing their status to 'read'. This is useful for team admins to go over chats without accidentally marking them as read.

You can use this setting to switch between displaying your channel's name or phone number in the inbox.

You can use this setting to change the format of the date when messages were sent or recieved.

You can use this setting to hide/show any messages that are pending to be sent.

This setting enables you to easily switch the automatic AI-suggested replies on or off.

This setting provides an alert when there are modifications made to the message flow.