FAQ
- What if the variable I use is empty? For example — if I use the name variable, and the contact doesn’t have a name set?
- WhatsApp Business API (WABA): “N/A”
- Eg. “Hello {{name}}!” will become “Hello N/A”
- All Other Channels: “” (blank text)
- Eg. “Hello {{name}}!” will become “Hello ”
In such a case, we replace the variable with the default value — typically blank text. Here is the default value for different channels:
- The variable list is too long, can I search for variables?
Yes you can! Just start typing the name of the variable you’re looking for and once you find it — either click it or use the keyboard to select it
- Can I use variables directly from the inbox?
Yes, you can! Just press the { anywhere in your message to see what variables are available to you
Select the one you need, and continue typing your message!
- When using the webhook, or HTTP request — we don’t see the variables outputted from there in the dropdown list. How can I add a custom variable absent from the list?
No worries, you can add a custom variable absent from the list by typing the variable you need in double curly braces. Once you add the final curly brace — the variable will get detected as one and get formatted.
To learn more about the advanced usage of variables, read our “Advanced Usage” doc.
- When I send a date/timestamp variable — what timezone will it use?
We use your team’s timezone to format the timestamp.
- Can I customise the format of the date when sending a timestamp variable?
No, this is not possible at the moment. The format being used right now is:
M/D/YYYY, H:mm:SS A . For eg. 7/3/2024, 1:21:54 PM