Incoming message trigger
Using incoming message trigger to send automated replies
Using the "Incoming Message" trigger and conditions, you can reply to your customers based on certain keywords.
For ex: When customer sends a message which contains the word “help” in it, you can trigger a specific response
Step 1: Add a new "Incoming Message" trigger
Step 2: Add a condition for text, and input the keyword you want to reply to
Step 3: Add the flow/message you want to send in response to the keyword
Using Incoming Message Trigger with AI ChatBot
Using the AI Chatbot node, you can automate AI generated responses to your customers based on their questions or messages
You can use conditions to filter out the contacts based on tags, what type of messages you want to respond to, which channel you want to enable the trigger for, time of the message, and much more
The incoming message trigger is activated whenever there is a new message received
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