New Chat Trigger

Using the “New Chat” trigger, you can send your customers automated greeting or welcome messages to your new or potential clients

Ex: When someone sends a message for the first time to your number, you want to greet them and give them some starting options

Message Flow instructions: Step 1: Go to message flows and add a “New Chat” trigger

Step 2: Click on “Choose Next Step” and select condition. You can add conditions for channels and whether the first message is incoming or outgoing

Step 3: Click on “Choose Next Step”, select Message, and draft the message you want to sent to your customer.

Step 4(Optional): Build a more complex flow by adding more conditions, follow up messages, adding tags to your contacts, and assigning them to your team members

Limitation:

Due to WhatsApp limitations, some existing conversations may not sync correctly during a rescan or resync with ChatDaddy. As a result, these chats may be recognized as new, causing the system to classify them as new clients—even if no messages have been sent or received. This can trigger a “new chat” event.

Relate to chat history sync, here is a help doc for reference: https://help.chatdaddy.tech/channels/7CJ14joY5QWstXQmUwxMXx/whatsapp-chat-history-sync-issues/3ERGcvXVFHnfMHusaxxGrr