Nov 7, 2024

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Nov 7, 2024

We’re excited to announce our latest update, packed with powerful new features to streamline your workflow and enhance your experience. This update includes a redesigned Home Page UI, AI-powered Tag Suggestions, and enhanced Analytics Dashboards, all tailored to give you more control, flexibility, and insight.

A fresh, user-friendly design for easier navigation and quick access to key features.

Quick Access: Instantly access all types of channels, automation tools, and essential analytics.

Guided Onboarding: New users will experience a smooth setup with step-by-step onboarding guidance.

Our AI suggests tags based on your contact conversation history, enabling smarter and more personalised contact organisation.

Effortless Organisation: Easily manage contacts with relevant tag recommendations tailored to your conversations.

Our upgraded analytics dashboards now bring you richer insights tailored to your teams, with advanced features and controls:

Team-Specific Dashboards: Dashboards are now assigned to specific teams for focused analytics, ensuring access is team-specific and not user-based.

Admin Controls: Only admins can create or delete dashboards, with customisable access settings.

Flexible Access: Existing dashboards come with a 14-day free trial before transitioning to 50k credits per month. Newly created dashboards will start directly at 50k credits per month, giving you immediate access to enhanced analytics.

Easy Subscription Management: To cancel a dashboard subscription, simply delete it from the analytics page.

We’ve upgraded our SMS service to provide you with an even better messaging experience. Here’s how:

Improved Reliability: Our new service ensures faster and more reliable message delivery, improving the customer experience and reducing missed or delayed messages.

Global Reach & Versatility: With expanded capabilities, you can now send messages to a broader global audience, and easily connect with customers via multiple communication channels (SMS, WhatsApp, and more).

No Disconnects: After this change, you should not experience any disconnects. However, if you are facing any issues, please try reconnecting your service before reaching out to customer support.

These updates are designed to provide you with more control, insights, and flexibility across the platform. We’re excited for you to explore these new features and look forward to your continued success!