Troubleshooting

Getting Started
- The Basics
  - How to Signup/Login to ChatDaddy?
  - How to Connect your Whatsapp to ChatDaddy? (QR Integration)
  - Facebook and Instagram Channel Introduction
  - How to Install the WebPhone App?
  - How to Bookmark ChatDaddy in Chrome
  - How to Create ChatDaddy Web App in Desktop
  - How to switch teams in ChatDaddy
  - How to Submit a Feature Request
  - How to Submit a Support Ticket
  - How to get your Team ID?
  - Chatdaddy Error Codes
- Whatsapp Official Business API
  - What is Whatsapp Official Business API?
  - Limitations of WhatsApp Business API
  - How to Create/Verify/Connect your Whatsapp Business API to ChatDaddy?
  - How to Migrate your Whatsapp Business API from another service provider?
  - How to Set Up Payments on Facebook Business Manager for ChatDaddy WABA Account
  - How to get a Meta Business Manager Account
  - How to verify your Business on Meta? (Required for Official Whatsapp Business API)
Channels (WhatsApp / IG / FB / etc.)
- The Basics
  - What is a Channel?
  - How to add additional Channels?
  - 🔄 How to Reconnect a Channel on ChatDaddy
  - How to Disconnect a Channel?
  - Troubleshooting QR Code Scan Issues on ChatDaddy - Couldn’t log in.
  - Troubleshooting Chat Sync Delays
  - How to Delete a Channel?
  - How to auto-assign chats?
- Different Channels
  - SMS Channel
  - SMS Pricing FAQ
  - Messenger Channel
  - Instagram Channel
  - Email Channel
- WhatsApp Business API
  - What is WhatsApp Green tick and how to get it?
  - How to Migrate a Whatsapp Business API Account?
  - How to downgrade your WhatsApp Business API (WABA) number?
  - How to delete your WhatsApp account?
  - What are Template Messages?
  - Whatsapp Business API message FAQ
  - Troubleshoot WABA template message rejection
  - Unsupported message types
  - WhatsApp Business App Quick Start (WhatsApp Coexistence)
- Messenger/Instagram
  - Migrate From Manychat to ChatDaddy (Messenger)
  - Advanced Comment Settings(Silencing Comments)
  - Understanding Comment Reply Limitations on Instagram and Messenger (ChatDaddy)
  - Messenger/Instagram Channel FAQs
- WhatsApp Personal/Business (QR Based)
  - ChatDaddy Message Tick Explanation
  - WhatsApp Chat History Sync Issues
  - How to enable/disable Chat History Sync?
  - Understanding Chat Action Sync
  - Understanding WhatsApp Notifications with ChatDaddy
  - WhatsApp Messages Not Syncing to Mobile (Sender’s Device)
  - How to Change the WhatsApp Phone Number Connected to a Channel
  - Seamlessly Reconnecting After a Long Time/Migrating to a New Number
- Channel Advanced Settings
  - About Send Button Messages as a Poll
  - Poll Button - Here's What You Should Know
- Troubleshooting Channels
  - How to fix WhatsApp channel disconnecting frequently
  - WhatsApp App Chats are not syncing but WhatsApp Web is syncing
  - 🔄 How to Disconnect WhatsApp Business App from Meta Inbox (to Link with ChatDaddy)
  - Error Glossary
Inbox & Calls
- ChatDaddy Inbox
  - Team Inbox Walkthrough(Video)
  - How to send a Message in ChatDaddy?
  - File Size Limitation
  - Inbox Settings
  - How to use Filters?
  - How to use Notes?
  - How to Use Buttons in Inbox?
  - How to Schedule a message in Inbox?
  - About “This message is not available”
  - Fixing the 'This message is not available' Error for Keyword Reply
  - How to Start a message flow inside Inbox?
  - How to export Chat History from a chat?
  - How to manage orders from inbox?
  - How to use Chat Actions
  - How to Change the Assignee of a Contact
  - Powering Up Inbox With AI
  - Replying to Comments Directly in ChatDaddy (Instagram & Messenger)
- Calls
  - How to add a Phone Number
  - How to make calls
  - Call Logs
  - Available Calls Location
CRM (Contacts/Tagging/Custom Field etc.)
- Contacts
  - Contacts Video Walkthrough
  - How to import contacts in ChatDaddy
  - How to export contacts from ChatDaddy
  - Filtering Your Contacts in ChatDaddy
  - How to bulk reassign contacts to a different teammate
- Ticketing System
  - How to create and manage CRM boards?
  - How to create a ticket?
  - How to move tickets within CRM boards
  - How to filter contacts based on tickets in inbox
  - How to create/update tickets automatically through message flows
  - One Ticket Per Contact: Simplify Your CRM Management
- Custom Field
  - What are Custom Fields?
- Tagging
  - How to Tag a contact in Inbox?
  - How to Tag a Contact by Message History?
  - How to Delete Tags?
Automation & Message Flows
- Broadcasts
  - How to create a broadcast
  - How to export Broadcast contacts and details
  - How to Bulk Tag in Broadcast
- Keyword Reply
  - How to Setup a Keyword Reply
  - Settings in Keyword Reply
  - Keyword Reply FAQs
- Offline Bot
  - How to setup Offline Bot
  - Offline Bot FAQs
- Setting up Shop Notifications
  - How to install Shopify
  - How to setup Host Platform
  - How to install WooCommerce
  - Zapier Integration with WooCommerce
  - How to install Shopline
  - How to install Tiktok Global
  - How to install Boutir
  - How to install Paperform
  - How to install Google Form
  - How to install Google Calendar
  - Workaround for Google Form Shop Notification
  - How to install Shopage
  - How to install Hotmart
  - How to install Shopline Global
  - How to setup Whatsapp Shop
  - Shop Notification FAQ
  - Google Calendar Script
- Message Flows
  - Message Flows Video Walkthrough
  - How to add my customers details to a message?
  - How to use delays
  - How to use Input node
  - How to use conditions
  - How to use action node
  - How to add buttons and lists in message flows
  - How to use the Create Ticket node
  - How to use the Update Ticket node
  - How to use the Stop Ticket Timer node
  - How to use the Modify Contact node
  - How to use HTTP Request node
  - How to use “Notify Team Member” node
  - How to connect Zapier to ChatDaddy?
  - How to import/export Message Flows
  - How to edit message flows with your team?
  - How to fix “A template is required to start a new conversation” Issue
  - Message flows FAQs
  - How to smart assign with teammates in different time shifts?
  - ✅ How to Auto-Update Contact Info from ChatDaddy to Notion
  - How to Use the Fork Node
- Triggers
  - What are triggers?
  - Incoming message trigger
  - Outgoing message trigger
  - New Chat Trigger
  - Contact Updated trigger
  - New Contact Trigger
  - Ticket Updated Trigger
  - New Ticket Trigger
  - Broadcast Trigger
  - New Note Trigger
  - Note Resolved Trigger
  - Automating Comments with Triggers (Instagram & Messenger)
- Variables
  - Intro to Variables
  - Intro to Apps & Variables
  - Available Variables
  - Flow Variables
  - Advanced Usage
  - FAQ
- Best Practices
  - Shop Notification to Avoid Outdated Messages with Two-Step Scheduling
  - Drive Sales with Live Stream Comment Triggers in ChatDaddy
  - Instant Q&A and Information Delivery During Live Streams with Comment Trigger
  - Running Live Giveaways and Contests with Comment Trigger
  - Image Size Recommendation
  - Poll Button Interaction Limitation
- Powering Flows with AI
  - Using the new AI Chatbot V2 Node
  - How to use the AI Chatbot node
Analytics
- Tracking and Analytics
  - How to view your teams Analytics?
  - FAQ for Analytics
  - Default Dashboard Overview Latest
  - Default Dashboard Overview (OLD)
  - How to use filters to analyse data?
  - How to use powerful breakdowns?
  - How to use filters and breakdowns together?
  - How to share your Analytics Dashboard with your team?
AI Features
- AI ChatBot
  - How to setup AI Chatbot
  - AI ChatBot FAQs
- Knowledge Bases
  - Creating a Knowledge Base
Tools
- Forms
  - How to setup Forms
  - How to Use Forms
  - How to View Submissions for Forms?
- QR Generator
  - How to use the ChatDaddy QR Generator?
- Widget Builder
  - How to Make and embed a Whatsapp Widget for your Website?
- Campaigns
  - How to Use Campaigns?
Account and Settings
- Team Settings
  - How to Change Your Own Password?
  - How to Reset Forgotten Password?
  - How to Manage Access for Teammates?
  - How to hide client’s phone numbers, emails & usernames from teammates
  - How to Invite Team members?
  - How to Create Team members?
  - How to Delete Team members?
  - How to change language on ChatDaddy?
- Notification Settings
  - How to enable Push Notifications on Browser?
- Billing
  - How to Manage Billing
  - How to add another Payment Method?
  - How to update Payment Information?
  - How to download my Invoice?
  - ChatDaddy Subscription Cancellation & Refund Policy
  - Billing FAQ
  - WhatsApp Busines API (WABA) Pricing Update
- Credit System
  - What is Credit System and How does it work?
  - What is Active Chat Pricing?
Whatsapp Bans
- Everything you need to know about WhatsApp Bans
  - WhatsApp Warning: “Your account may be restricted soon”
  - What are Whatsapp Bans?
  - Why did I get banned on WhatsApp?
  - How to appeal a WhatsApp Ban?
  - How to prevent WhatsApp Bans?
  - What to do when WhatsApp rejects your Unban Appeal?
  - How to Contact Whatsapp Support?
  - WhatsApp Unban Email Templates
  - Handle Pending Messages Before Reconnecting to ChatDaddy
  - FAQs related to WhatsApp Bans
Product & Developer Zone
- ChatDaddy API
  - How to create an API Token?
  - How to get your message flow’s “Bot ID”?
  - Send OTP through ChatDaddy API
Troubleshooting
- Troubleshooting Inbox
  - Troubleshooting Message Flow Edit Issues in the Inbox
  - Slow Performance, Buffering, or Blank Pages
Product Update Logs
- Product Updates
  - V4.0.4 - Sept 8, 2025
  - V4.0.3 - Aug 27, 2025
  - V4.0.0 - Aug 13, 2025
  - Mar 11, 2025
  - Jan 7, 2025
  - Nov 7, 2024
  - Oct 10, 2024
  - Sep 2, 2024
  - Aug 1, 2024
  - July 3, 2024
  - June 4, 2024
  - May 4, 2024
  - April 15, 2024
More

Troubleshooting Inbox

Troubleshooting Message Flow Edit Issues in the Inbox

Slow Performance, Buffering, or Blank Pages