Instagram Channel

Introduction

Before You Start

• You will only be able to receive and send messages through the Instagram channel if you have a page connected to your Facebook account.

Let's Get Started

Tutorial video

Steps

1. Go to "Channels": In ChatDaddy, find and click on the "Channels" section.

2. Add a Channel: Click the button that says "+ Channel."

3. Pick Instagram: Choose "Instagram" from the list.

4. Log In to Instagram: You'll be taken to Instagram to sign in to your account.

5. Give ChatDaddy Permission:
• Choose the Instagram Business account and Facebook Page you want to use with ChatDaddy.
• You'll see a list of things ChatDaddy needs permission to do. This is normal, and it lets ChatDaddy manage your Instagram messages.

6. Save Everything: Click "Save" or "Confirm" to finish connecting.

7. All Done! Your Instagram Channel is now connected to ChatDaddy! You'll see it in your "Channels" section.

Important Things to Know

• Business Account Only: Remember, you need an Business account, not a personal one.

• Linked to Facebook: Your Instagram Business account must be connected to a Facebook Page.

• The 24-Hour Rule: Instagram has a rule that says:
• You can message someone freely within 24 hours after they messaged you.
• After 24 hours, you can't message them first unless they message you again.

• Old Messages: Messages that existed before connecting to ChatDaddy will not appear in ChatDaddy.

• Using Meta Business Suite: If you use the Meta Business Suite to message people, those messages might not appear in ChatDaddy. It's best to use ChatDaddy for your Instagram messages after you connect.

• File Size Limits:
• Pictures: 8MB limit
• Other Files: 25MB limit

Help! I'm Having Trouble!

• Channel Connection Problems:
• Make sure you're logged in to the right Instagram Business account.
• Double-check that your Instagram Business account is linked to a Facebook Page.
• Make sure you've allowed all the permissions that ChatDaddy needs.

• Message Problems:
• Manage your messages only in ChatDaddy to avoid sync issues with other platforms like Meta Business Suite.

• Billing:
• If you're redirected to the payment page, your account has run out of credits.