Messenger Channel

Introduction

Before You Start

• You will only be able to receive and send messages through the Instagram channel if you have a page connected to your Facebook account.

Let's Get Started!

Tutorial video 🎥

Steps

• Open your ChatDaddy account

• Find "Manage Channels" in the side menu

• Click the "+ Channel" button

• Select "Messenger"

• A new window will open

• Sign in with your Facebook username and password

• Facebook will show you available Business Pages to connect

• Select which pages you want to manage through ChatDaddy

• Review the permissions ChatDaddy is requesting

• Check all permissions carefully

• If everything looks correct, click "Save"

• You'll receive confirmation that your Messenger Channel is ready

• Congratulations! You're all set! 🥳

Important Things to Know

• Business Account Only: Remember, you need a Business account, not a personal one.

• Linked to Facebook: Your Messenger account must be connected to a Facebook Page.

• The Conversation Window: Messenger has a rule that says:
• You can message someone freely within 24 hours after they messaged you.
• After 24 hours, you can only message them with a manually sent message. You must only use this to follow up on an issue, or provide assistance that couldn’t have been given in the first 24 hours. This window lasts for 7 days.

• Old Messages: Messages that existed before connecting to ChatDaddy will not appear in ChatDaddy.

• Using Meta Business Suite: If you use the Meta Business Suite to message people, those messages might not appear in ChatDaddy. It's best to use ChatDaddy for your Messenger messages after you connect.

• File Size Limits:
• Pictures: 8MB limit
• Other Files: 25MB limit

Help! I'm Having Trouble!

• Channel Connection Problems:
• Make sure you're logged in to the right Facebook account.
• Double-check that your Facebook Business account is linked to a Facebook Page.
• Verify that you've granted all necessary permissions to ChatDaddy on the Manage Channel page.

• Message Problems:
• Manage your messages only in ChatDaddy to avoid sync issues with other platforms like Meta Business Suite.

• Billing:
• If you're redirected to the payment page, your account has run out of credits.