All Categories
Channels
Messenger Channel

Messenger Channel

Connect Facebook Messenger Channel to streamline customer interactions and automate workflows with seamless integration.

Last updated on March 26, 2025

Introduction

This guide will show you how to connect your Facebook Messenger to ChatDaddy so you can manage your messages all in one place.

Before You Start

  • You will only be able to receive and send messages through the Instagram channel if you have a page connected to your Facebook account.

Let's Get Started!

Tutorial video 🎥

Steps

Step 1: Go to Manage Channels

  • Open your ChatDaddy account
  • Find "Manage Channels" in the side menu
  • Click the "+ Channel" button
  • Select "Messenger"
      • Notion image

Step 2: Log in to Facebook

  • A new window will open
  • Sign in with your Facebook username and password

Step 3: Choose Your Pages

  • Facebook will show you available Business Pages to connect
  • Select which pages you want to manage through ChatDaddy

Step 4: Review and Save

  • Review the permissions ChatDaddy is requesting
  • Check all permissions carefully
  • If everything looks correct, click "Save"

Step 5: You're Connected!

  • You'll receive confirmation that your Messenger Channel is ready
  • Congratulations! You're all set! 🥳

Important Things to Know

  • Business Account Only: Remember, you need a Business account, not a personal one.
  • Linked to Facebook: Your Messenger account must be connected to a Facebook Page.
💡
If you don't have one, please click here to learn how to create a page.
  • The 24-Hour Rule: Messenger has a rule that says:
    • You can message someone freely within 24 hours after they messaged you.
    • After 24 hours, you can't message them first unless they message you again.
  • Old Messages: Messages that existed before connecting to ChatDaddy will not appear in ChatDaddy.
  • Using Meta Business Suite: If you use the Meta Business Suite to message people, those messages might not appear in ChatDaddy. It's best to use ChatDaddy for your Messenger messages after you connect.
  • File Size Limits:
    • Pictures: 8MB limit
    • Other Files: 25MB limit

Help! I'm Having Trouble!

  • Channel Connection Problems:
    • Make sure you're logged in to the right Facebook account.
    • Double-check that your Facebook Business account is linked to a Facebook Page.
    • Make sure you've allowed all the permissions that ChatDaddy needs.
  • Message Problems:
    • Manage your messages only in ChatDaddy to avoid sync issues with other platforms like Meta Business Suite.
  • Billing:
    • If you're redirected to the payment page, your account has run out of credits.
Did this answer your question?
😞
😐
🤩
SMS Channel Instagram Channel