How to create/update tickets automatically through message flows
Automating Ticket Management Using Triggers and App Nodes
To create, update, and manage tickets automatically without manual intervention, you can utilise triggers and app nodes in the message flow module.
App Nodes for Ticket Management
- Create Ticket App Node: Allows you to automatically create new tickets. Learn more
- Update Ticket App Node: Enables you to update existing ticket details. Learn more
- Stop Ticket Timer App Node: Manages ticket timers automatically. Learn more
Triggers for Ticket Management
- Ticket Created Trigger: Activates when a new ticket is created. Learn more
- Ticket Updated Trigger: Triggers upon updating an existing ticket. Learn more
This feature allows for seamless automation of ticket creation, updates, and management within your system.
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