File Size Limitation
📂 File Size Limits
1. Documents (any file type when sent as a document)
- Maximum size: 2 GB per file
2. Media (photos, videos, audio when sent as media)
When files are sent directly as media (e.g., gallery share), stricter limits apply:
- Photos & Videos (media share):
- Default limits: 100 MB and up to 720p for faster connections
- Or 64 MB and 480p for slower connections
- Status videos: max 60 seconds in length (regardless of size)
- Supported video formats: MP4, MOV, AVI, 3GP, FLV, MKV
3. ChatDaddy Business Platform / API Specific Limits
(Applies to business integrations, not the consumer app)
File Type | Extensions | Max Size |
Audio | .aac, .amr, .mp3, .m4a, .ogg | 16 MB |
Documents | .text, .xls(x), .doc(x), .ppt(x), .pdf | 100 MB |
Images | .jpeg, .png | 5 MB |
Stickers | animated: .webp (500 KB); static: .webp (100 KB) | |
Videos | .3gp, .mp4 | 16 MB |
📊 Summary Table: Common File Types
File Type | When Sent As… | Limit |
General Documents | Document | 2 GB |
Photos/Videos (Media) | Media share | 64–100 MB, 480p–720p (varies) |
Status Updates | Status video | Max 60 seconds |
Audio (Business API) | Media (API) | 16 MB |
Docs (Business API) | Document (API) | 100 MB |
Images (Business API) | Image (API) | 5 MB |
Stickers (Business API) | Animated/static | 500 KB / 100 KB |
Videos (Business API) | Video (API) | 16 MB |
WABA (WhatsApp Business API) Limitations
When using WABA through ChatDaddy, stricter media rules apply compared to the consumer app:
- Maximum media file size: 16 MB (images, audio, video, and documents)
- Images: JPG, PNG, 5 MB limit
- Audio: AAC, MP3, AMR, OGG, 16 MB limit
- Documents: PDF, DOC(X), PPT(X), XLS(X), TXT, 100 MB limit
- Videos: MP4, 3GP, 16 MB limit
- Stickers: WEBP format (animated: 500 KB, static: 100 KB)
📊 Summary Table: Common File Types
File Type | When Sent As… | Limit |
General Documents | Document | 2 GB |
Photos/Videos (Media) | Media share | 64–100 MB, 480p–720p (varies) |
Status Updates | Status video | Max 60 seconds |
Audio (Business API) | Media (API) | 16 MB |
Docs (Business API) | Document (API) | 100 MB |
Images (Business API) | Image (API) | 5 MB |
Stickers (Business API) | Animated/static | 500 KB / 100 KB |
Videos (Business API) | Video (API) | 16 MB |
WABA Media (all types) | API | 16 MB cap |
💡 Practical Tips for Sending Larger Files
- Send as Document
- For large files (ZIPs, high-res videos, presentations), use the Document option to take advantage of the 2 GB limit.
- Preserve Media Quality
- Avoid sending as “media” (which compresses).
- Send as Document or use cloud storage links.
- Status Constraints
- Keep videos under 60 seconds.
- Business API Use
- API has stricter, type-based limits—check based on file category.
Did this answer your question?
😞
😐
🤩