Troubleshooting

Getting Started
- The Basics
  - How to Signup/Login to ChatDaddy?
  - How to Connect your Whatsapp to ChatDaddy? (QR Integration)
  - Facebook and Instagram Channel Introduction
  - How to Install the WebPhone App?
  - How to Bookmark ChatDaddy in Chrome
  - How to Create ChatDaddy Web App in Desktop
  - How to switch teams in ChatDaddy
  - How to Submit a Feature Request
  - How to Submit a Support Ticket
  - How to get your Team ID?
  - Chatdaddy Error Codes
- Whatsapp Official Business API
  - What is Whatsapp Official Business API?
  - Limitations of WhatsApp Business API
  - How to Create/Verify/Connect your Whatsapp Business API to ChatDaddy?
  - How to Migrate your Whatsapp Business API from another service provider?
  - How to Set Up Payments on Facebook Business Manager for ChatDaddy WABA Account
  - How to get a Meta Business Manager Account
  - How to verify your Business on Meta? (Required for Official Whatsapp Business API)
Channels (WhatsApp / IG / FB / etc.)s
- The Basics
  - What is a Channel?
  - How to add additional Channels?
  - 🔄 How to Reconnect a Channel on ChatDaddy
  - How to Disconnect a Channel?
  - Troubleshooting QR Code Scan Issues on ChatDaddy - Couldn’t log in.
  - Troubleshooting Chat Sync Delays
  - How to Delete a Channel?
  - How to auto-assign chats?
- Different Channels
  - SMS Channel
  - SMS Pricing FAQ
  - Messenger Channel
  - Instagram Channel
  - Email Channel
- WhatsApp Business API
  - What is WhatsApp Green tick and how to get it?
  - How to Migrate a Whatsapp Business API Account?
  - How to downgrade your WhatsApp Business API (WABA) number?
  - How to delete your WhatsApp account?
  - What are Template Messages?
  - Whatsapp Business API message FAQ
  - Troubleshoot WABA template message rejection
  - Unsupported message types
  - WhatsApp Business App Quick Start (WhatsApp Coexistence)
  - Troubleshooting WhatsApp Coexistence Signup : Common Issues & How to Resolve Them ✅
  - Why your WhatsApp Business Account(WABA) may get banned or restricted and how to avoid it?
- Messenger/Instagram
  - Migrate From Manychat to ChatDaddy (Messenger)
  - Advanced Comment Settings(Silencing Comments)
  - Understanding Comment Reply Limitations on Instagram and Messenger (ChatDaddy)
  - Messenger/Instagram Channel FAQs
  - Understanding Messenger Message Sending Rules on ChatDaddy
- WhatsApp Personal/Business (QR Based)
  - ChatDaddy Message Tick Explanation
  - WhatsApp Chat History Sync Issues
  - How to enable/disable Chat History Sync?
  - Understanding Chat Action Sync
  - Understanding WhatsApp Notifications with ChatDaddy
  - WhatsApp Messages Not Syncing to Mobile (Sender’s Device)
  - How to Change the WhatsApp Phone Number Connected to a Channel
  - Seamlessly Reconnecting After a Long Time/Migrating to a New Number
- Channel Advanced Settings
  - About Send Button Messages as a Poll
  - Poll Button - Here's What You Should Know
- Troubleshooting Channels
  - How to fix WhatsApp channel disconnecting frequently
  - WhatsApp App Chats are not syncing but WhatsApp Web is syncing
  - 🔄 How to Disconnect WhatsApp Business App from Meta Inbox (to Link with ChatDaddy)
  - Error Glossary
  - How to Fix the Generic User Error (135000) in WhatsApp Cloud API
Inbox & Calls
- ChatDaddy Inbox
  - Team Inbox Walkthrough(Video)
  - How to send a Message in ChatDaddy?
  - File Size Limitation
  - Inbox Settings
  - How to use Filters?
  - How to use Notes?
  - How to Use Buttons in Inbox?
  - How to Schedule a message in Inbox?
  - About “This message is not available”
  - Fixing the 'This message is not available' Error for Keyword Reply
  - How to Start a message flow inside Inbox?
  - How to export Chat History from a chat?
  - How to manage orders from inbox?
  - How to use Chat Actions
  - How to Change the Assignee of a Contact
  - Powering Up Inbox With AI
  - Replying to Comments Directly in ChatDaddy (Instagram & Messenger)
- Calls
  - How to add a Phone Number
  - How to make calls
  - Call Logs
  - Available Calls Location
CRM (Contacts/Tagging/Custom Field etc.)
- Contacts
  - Contacts Video Walkthrough
  - How to import contacts in ChatDaddy
  - How to export contacts from ChatDaddy
  - Filtering Your Contacts in ChatDaddy
  - How to bulk reassign contacts to a different teammate
  - How to Use the Merge Contacts Feature in ChatDaddy
- Ticketing System
  - How to create and manage CRM boards?
  - How to create a ticket?
  - How to move tickets within CRM boards
  - How to filter contacts based on tickets in inbox
  - How to create/update tickets automatically through message flows
  - One Ticket Per Contact: Simplify Your CRM Management
- Custom Field
  - What are Custom Fields?
- Tagging
  - How to Tag a contact in Inbox?
  - How to Tag a Contact by Message History?
  - How to Delete Tags?
Automation & Message Flows
- Broadcasts
  - How to create a broadcast
  - How to export Broadcast contacts and details
  - How to Bulk Tag in Broadcast
- Keyword Reply
  - How to Setup a Keyword Reply
  - Settings in Keyword Reply
  - Keyword Reply FAQs
- Offline Bot
  - How to setup Offline Bot
  - Offline Bot FAQs
- Setting up Shop Notifications
  - How to install Shopify
  - How to setup Host Platform
  - How to install WooCommerce
  - Zapier Integration with WooCommerce
  - How to install Shopline
  - How to install Tiktok Global
  - How to install Boutir
  - How to install Paperform
  - How to install Google Form
  - How to install Google Calendar
  - Workaround for Google Form Shop Notification
  - How to install Shopage
  - How to install Hotmart
  - How to install Shopline Global
  - How to setup Whatsapp Shop
  - Shop Notification FAQ
  - Google Calendar Script
- Message Flows
  - Message Flows Video Walkthrough
  - How to add my customers details to a message?
  - How to use delays
  - How to use Input node
  - How to use conditions
  - How to use action node
  - How to add buttons and lists in message flows
  - How to use the Create Ticket node
  - How to use the Update Ticket node
  - How to use the Stop Ticket Timer node
  - How to use the Modify Contact node
  - How to use HTTP Request node
  - How to use “Notify Team Member” node
  - How to connect Zapier to ChatDaddy?
  - How to import/export Message Flows
  - How to edit message flows with your team?
  - How to fix “A template is required to start a new conversation” Issue
  - Message flows FAQs
  - How to smart assign with teammates in different time shifts?
  - ✅ How to Auto-Update Contact Info from ChatDaddy to Notion
  - How to Use the Fork Node
- Triggers
  - What are triggers?
  - Incoming message trigger
  - Outgoing message trigger
  - New Chat Trigger
  - Contact Updated trigger
  - New Contact Trigger
  - Ticket Updated Trigger
  - New Ticket Trigger
  - Broadcast Trigger
  - New Note Trigger
  - Note Resolved Trigger
  - Automating Comments with Triggers (Instagram & Messenger)
- Variables
  - Intro to Variables
  - Intro to Apps & Variables
  - Available Variables
  - Flow Variables
  - Advanced Usage
  - FAQ
- Best Practices
  - Shop Notification to Avoid Outdated Messages with Two-Step Scheduling
  - Drive Sales with Live Stream Comment Triggers in ChatDaddy
  - Instant Q&A and Information Delivery During Live Streams with Comment Trigger
  - Running Live Giveaways and Contests with Comment Trigger
  - Image Size Recommendation
  - Poll Button Interaction Limitation
- Powering Flows with AI
  - Using the new AI Chatbot V2 Node
  - How to use the AI Chatbot node
Analytics
- Tracking and Analytics
  - How to view your teams Analytics?
  - FAQ for Analytics
  - Default Dashboard Overview Latest
  - Default Dashboard Overview (OLD)
  - How to use filters to analyse data?
  - How to use powerful breakdowns?
  - How to use filters and breakdowns together?
  - How to share your Analytics Dashboard with your team?
  - How to Cancel Analytics Dashboard Recurring Charges
AI Features
- AI ChatBot
  - How to setup AI Chatbot
  - AI ChatBot FAQs
- Knowledge Bases
  - Creating a Knowledge Base
Tools
- Forms
  - How to setup Forms
  - How to Use Forms
  - How to View Submissions for Forms?
- QR Generator
  - How to use the ChatDaddy QR Generator?
- Widget Builder
  - How to Make and embed a Whatsapp Widget for your Website?
- Campaigns
  - How to Use Campaigns?
Account and Settings
- Team Settings
  - How to Change Your Own Password?
  - How to Reset Forgotten Password?
  - How to Manage Access for Teammates?
  - How to hide client’s phone numbers, emails & usernames from teammates
  - How to Invite Team Members?
  - How to Create Team members?
  - How to Delete Team members?
  - How to change language on ChatDaddy?
- Notification Settings
  - How to enable Push Notifications on Browser?
- Billing
  - How to Manage Billing
  - How to add another Payment Method?
  - How to download my Invoice?
  - ChatDaddy Subscription Cancellation & Refund Policy
  - Billing FAQ
  - WhatsApp Busines API (WABA) Pricing Update
- Credit System
  - What is Credit System and How does it work?
  - What is Active Chat Pricing?
Whatsapp Bans
- Everything you need to know about WhatsApp Bans
  - WhatsApp Warning: “Your account may be restricted soon”
  - What are Whatsapp Bans?
  - Why did I get banned on WhatsApp?
  - How to appeal a WhatsApp Ban?
  - How to prevent WhatsApp Bans?
  - What to do when WhatsApp rejects your Unban Appeal?
  - How to Contact Whatsapp Support?
  - WhatsApp Unban Email Templates
  - Handle Pending Messages Before Reconnecting to ChatDaddy
  - FAQs related to WhatsApp Bans
  - How to Appeal if Your WhatsApp Business Account (WABA) is Banned
Product & Developer Zone
- ChatDaddy API
  - How to create an API Token?
  - How to get your message flow’s “Bot ID”?
  - Send OTP through ChatDaddy API
Troubleshooting
- Troubleshooting Inbox
  - Troubleshooting Message Flow Edit Issues in the Inbox
  - Slow Performance, Buffering, or Blank Pages
  - Understanding WhatsApp Limitations & How to Keep Your Messaging Stable
  - “Message Blocked as Spam” — What It Means and What to Do
  - Unsupported Message: Understanding WhatsApp API Restrictions and How They Affect Communication
  - How to Clear Cache & Cookies
Product Update Logs
- Product Updates
  - V4.2.6 - 3rd Nov 2025
  - V4.2.1 - 21 Oct 2025
  - V4.1.0 - 22 Sep 2025
  - V4.0.4 - Sept 8, 2025
  - V4.0.3 - Aug 27, 2025
  - V4.0.0 - Aug 13, 2025
  - Mar 11, 2025
  - Jan 7, 2025
  - Nov 7, 2024
  - Oct 10, 2024
  - Sep 2, 2024
  - Aug 1, 2024
  - July 3, 2024
  - June 4, 2024
  - May 4, 2024
  - April 15, 2024
More

Troubleshooting Inbox

Troubleshooting Message Flow Edit Issues in the Inbox

Slow Performance, Buffering, or Blank Pages

Understanding WhatsApp Limitations & How to Keep Your Messaging Stable

“Message Blocked as Spam” — What It Means and What to Do

Unsupported Message: Understanding WhatsApp API Restrictions and How They Affect Communication

This article explores the reasons behind unsupported messages and provides insights on how to manage them effectively

Troubleshooting Inbox

Troubleshooting Message Flow Edit Issues in the Inbox

Slow Performance, Buffering, or Blank Pages

Understanding WhatsApp Limitations & How to Keep Your Messaging Stable

“Message Blocked as Spam” — What It Means and What to Do

Unsupported Message: Understanding WhatsApp API Restrictions and How They Affect Communication

How to Clear Cache & Cookies