What is Credit System and How does it work?
Intro
Buy a Credit Subscription
- Subscribe to a credit subscription where you get a certain number of ChatDaddy Credits every billing cycle.
Use credits to use the App
- Your ChatDaddy credits get consumed as you use the app. You only get billed for services you use.
Top up as you go!
- You can top up your credit balance if you run out of credits before the credit renewal date. Ideal for holiday campaigns!
Steps
Top-up Methods | One-Time Top Up | Subscription |
Payment | You buy a specific amount of credit upfront and use it as needed. There's no commitment or recurring payment. | You pay a fixed fee (quarterly or yearly) for access to certain features or a set amount of in-app currency. |
Renewal | No automatic renewal. You manually top up again when credit runs out. | Automatically renews at the end of the term (monthly or yearly) unless you cancel it before the billing cycle. |
Bonus Credits | Typically no bonus credits are offered. | Offer bonus credits (10% extra for subscribing to a yearly plan) |
Flexibility | More flexible. You can top up with any amount whenever you need it. | Recurring charges. You're locked into the fixed amount of credits or features included in your chosen plan for the entire term. |
How to top up One Time credits
1. Access Billing Settings
- On the ChatDaddy dashboard, locate the Settings option in the left menu bar.
- Click on Settings and navigate to the Billing section, or click here for quick access.
2. Top Up Credits
- Look for a button labeled Top Up located on the right side of the page. Click on it.
3. Quote Credit Needs
- A slider will allow you to adjust the number of credits you need. To determine the appropriate amount, consider:
- Channels: Each WhatsApp number you connect to ChatDaddy counts as a channel.
- Team Members: Factor in the number of team members who access your ChatDaddy account.
- Message Quota: Estimate the number of messages you plan to send.
- Shop Integrations: If you have a Shopify, WAHA, or other shop, you can add it for 5000 credits.
4. Review and Proceed
- Once you’ve adjusted the credit amount, review the details to ensure it reflects your needs.
- If satisfied, click Click here to proceed to proceed to the payment. The system will automatically calculate the total cost.
5. Additional Resources
- ChatDaddy offers a FAQs section and a ChatDaddy Credit Price List. You can scroll down and navigate to these resources for more information about credit usage and pricing.
How to top up quarterly or yearly credits
1. Access Billing Settings:
- On the ChatDaddy dashboard, locate the Settings option in the left menu bar.
- Click on Settings and navigate to the Billing section, or click here for quick access.
2. Manage Your Plan:
- Locate a button labeled Manage Plan located on the right side. Click on it.
3. Choose Your Payment Schedule
- ChatDaddy offers one-time top-ups like before.
- Additionally, you can now subscribe to a quarterly or yearly plan for a more consistent budget.
Important Note: Malaysia is only entitled to a yearly plan; quarterly plans are not available.
Note: Choosing a quarterly or yearly plan enables automatic recurring charges. Your plan will be automatically renewed at the chosen interval (quarterly or yearly) unless you cancel it before the billing cycle.
4. Credit Top-Up Reminder
- Even with a subscription plan, if you exhaust your credits before the next billing cycle, you'll need to top up again to continue using the service. Refer to the previously mentioned guide for details on one-time top-ups.
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