WABA Error 131060 — Message Unsupported by Meta (Message Unavailable)
## Overview The "Message Unsupported by Meta (#131060) – This message is unavailable" notification originates from Meta's WhatsApp platform, not from ChatDaddy. It means the message content is currently unavailable to the WhatsApp Cloud API, even though the message itself has been delivered succes
Overview
The "Message Unsupported by Meta (#131060) – This message is unavailable" notification originates from Meta's WhatsApp platform, not from ChatDaddy.
It means the message content is currently unavailable to the WhatsApp Cloud API, even though the message itself has been delivered successfully to the customer.
Common Causes
- First-time interactions with a business account.
- Messages sent from the WhatsApp Business App or WhatsApp Web while using coexistence mode.
- Unsupported message types.
- Temporary platform-side delivery limitations. In most cases the issue resolves automatically and does not affect message delivery to the recipient.
How to Minimize It
- Send messages directly through ChatDaddy instead of the phone's WhatsApp Business app or WhatsApp Web.
- Retry after a few minutes if the error is temporary.
- Ensure the recipient's number is valid and active on WhatsApp.
Suggested Reply
The "Message Unsupported by Meta (#131060) – This message is unavailable" notification originates from Meta's WhatsApp platform rather than ChatDaddy.
This error means that the message content is currently unavailable to the WhatsApp Cloud API, even though the message itself has been delivered successfully to the customer.
Common causes include:
- First-time interactions with a business account.
- Messages sent from the WhatsApp Business App or WhatsApp Web while using coexistence mode.
- Unsupported message types.
- Temporary platform-side delivery limitations. In most cases, the issue resolves automatically and does not affect message delivery to the recipient.
To minimize the occurrence of this error, we recommend:
- Sending messages directly through ChatDaddy instead of the phone's WhatsApp Business app or WhatsApp Web.
- Retrying after a few minutes if the error is temporary.
- Ensuring that the recipient's number is valid and active on WhatsApp. In short, #131060 is a Meta platform limitation and does not indicate a problem with ChatDaddy.