How to Use Buttons in Inbox?
You can add buttons in a message inside inbox, without creating a message flow. ### Steps  After clicking on buttons, you will
How to Schedule a message in Inbox?
To schedule a message, head over to the inbox, type a message and then click on the small downward arrow on the send button, this will open a dropdown to let you choose a desired time.  ### What is the use of quick replies?
How to send a Message in ChatDaddy?
### Steps ### Access Your Inbox - On the ChatDaddy app, tap on the Inbox tab located on the left screen.  ### Select a Chat -
Fixing the 'This message is not available' Error for Keyword Reply
 ## Intro Sometimes messages show up as "This message is not available", preventing your keyword reply from working properly. In
Team Inbox Walkthrough(Video)
Learn how to use the ChatDaddy Inbox
How to manage orders from inbox?
The user accesses the inbox order management feature directly from the inbox interface rather than navigating to the orders page. You can also add a specific note to an order by clicking on add note
File Size Limitation
## 📂 File Size Limits ### 1. Documents (any file type when sent as a document) - Maximum size: 2 GB per file ### 2. Media (photos, videos, audio when sent as media) When files are sent directly as
How to use Filters?
[https://drive.google.com/file/d/1Gyx8xpNoSR8khz18YJ0Ej8x6qsatDem0/view?usp=sharing](https://drive.google.com/file/d/1Gyx8xpNoSR8khz18YJ0Ej8x6qsatDem0/view?usp=sharing) Inbox filters are a powerful t
Replying to Comments Directly in ChatDaddy (Instagram & Messenger)
## Intro Want to reply to your Instagram or Messenger comments directly from ChatDaddy? Here's how! ChatDaddy lets you see and respond to comments on your posts, Reels, and live videos all in one pl
Powering Up Inbox With AI
Learn how to use AI to speed up your conversations, & save more time
About “This message is not available”
## Intro You might see the "This message is not available" message in Chatdaddy when you try to view a message, but it cannot be displayed. This usually means that the message content is no longer ac
How to Change the Assignee of a Contact
Learn how to change the assignee of a contact in ChatDaddy
How to use Chat Actions
Learn how to pin/archive/delete chats, mute chat notifications, clear pending messages for a particular chat etc.
Call Logs
### Overview The Call Logs page allows you to review all the calls made and received, with detailed information about each call. This page includes filtering options, a comprehensive list of call log
How to make calls
### Overview There are three primary ways to make calls within the platform. Regardless of the method, a dialog box will appear allowing you to select the phone number, manage call recording, and pla
How to add a Phone Number
### Overview The Phone Numbers page allows you to manage the phone numbers associated with your account for calling purposes. You can add, verify, and manage phone numbers through this interface. [h
Available Calls Location
These are all the locations available that can be connected and called through ChatDaddy Calls feature **North America** --- **South America** --- **Europe** --- **Asia** --- **Africa
How to Disconnect WhatsApp Business App from Meta Inbox (to Link with ChatDaddy)
If your WhatsApp Business app is currently linked to Meta Inbox (Business Platform), it must be disconnected before linking with ChatDaddy. Follow the steps below to proceed: ## ✅ Steps to Disconnect
About message history on ChatDaddy
## Why is my message history not syncing completely? ChatDaddy works with WhatsApp to help automate your messages. However, WhatsApp has some limits on how many old messages it can share with us. ##
How to Import Contacts into ChatDaddy: A Step-by-Step Guide
## Introduction to Contact Importing Importing contacts into ChatDaddy allows you to easily manage and engage with your customers or audience through WhatsApp. By importing your contact lists, you ca
What Is ChatDaddy Calling?
ChatDaddy Calling allows your team to manage and track business calls directly inside the ChatDaddy system. Instead of using personal phones, your team can handle calls in a structured and trackable
About ChatDaddy Chrome Helper
## What is the ChatDaddy Chrome Helper? This document provides information about the ChatDaddy Chrome Helper extension, which is required for several ChatDaddy integrations, including: Shopline Sho
How to export contacts from ChatDaddy
Exporting contacts from ChatDaddy simplifies contact list management by allowing users to extract their contacts, along with associated tags, custom fields, and field data for external use. ## Steps
Why Are Some of My Previous Chats Missing?
There are two possible reasons: 1. Chats are still syncing If your channel shows “Waiting for chat history sync”, it means the sync is in progress. For large chat volumes, syncing can take longer and
Where Can I Find Missing Old Chats?
If messages are missing in ChatDaddy: Check your phone’s WhatsApp app — it always has the full chat history. You may be able to load more messages in ChatDaddy by scrolling to the top of a chat. If
Viewing Call Details
Clicking on a call log entry opens the call details, as shown in the image below: The call details include: Contact Information: Contact name and phone number. Options to go to their chat in the i
Time Saved by using ChatDaddy
- Definition: Displays the time that is saved by your team because of using automations on ChatDaddy. Also gives a breakdown of which automation saves the most time. ## 2. Chat Metrics ## Total Chats
Set Up ChatDaddy Notification
In ChatDaddy, go to Automation > Shop Notifications > + Create. Select "Google Form" as the trigger. Enter the spreadsheet ID you copied earlier. This is the string of characters between d/ and /edi
Q: Will I lose my chat history if I switch?
With Co-existence, no — your chat history stays on your phone. With pure Cloud API migration, yes — moving your number to the API resets your conversation history. This is why Co-existence is often th
🔍 Partial Message Searching in Inbox
Finding messages just got smarter. Previously, searching for partial text like "Hell" wouldn't match "Hello there." With this update, partial matches are now included, making it easier to locate the
Option 2: Create a Ticket from the Inbox Page
Navigate to the inbox page. Locate the create ticket icon on the top right. Click on the create ticket icon. You will be prompted to select the board and stage, as well as write the ticket title.
Option 1: Create a Ticket from the CRM Page
Navigate to the CRM page. Locate the plus icon above each board stage. Click on the plus icon to create a ticket in that stage. You will be prompted to select a contact and write the ticket title.
Methods to Make Calls
1. Contacts Page: Navigate to the Contacts page. Open the contact you wish to call. Click on the call button associated with the contact. 1. CRM Tickets: Open the CRM Tickets page. Locate the tick
I'm seeing "This message is not available" error with multiple customer chats. What should I do?
This is a temporary issue that usually resolves itself. Please wait a few minutes and check again. If you continue to experience this problem frequently and it's disrupting your business operations, p
If you're having trouble scanning the QR code to log into ChatDaddy, here are some steps you can try to resolve the issue:
## 1. Retry Scanning the QR Code Sometimes, the QR scan might fail due to camera angle, poor lighting, or movement. Make sure your phone's camera is clean and focused on the screen. Hold the phone
If you're experiencing Chat Sync delays in ChatDaddy, here are some steps you can try to resolve the issue:
## 1. Refresh the WhatsApp Channel (Disconnect & Reconnect) At times, there may be delays in delivering messages to recipients. Refreshing your WhatsApp channel by disconnecting and reconnecting it c
Getting ChatDaddy Chrome Helper
go to https://chrome.google.com/webstore/category/extensions?hl=en: 👇🏻 Search for “chatdaddy” and click on the result: 👇🏻 1. Click “Add to chrome”: 👇🏻 1. Click “add extension” button: 👇🏻 --- 📖 Rea
First Assign Time
Definition: Time taken to assign the first message to a team member. Example: 0 seconds. ## 5. Message Per Contact Activity Rate ## Total Contacts Definition: Total number of contacts in the syste
Connecting ChatDaddy to Paperform
1. Access ChatDaddy's Integration Setup: - In Automation > Shop Notification > **Create **> Select "Paperform” 1. Input the “TimeKey”: In the ChatDaddy setup screen for the Paperform integration, you
Connect TikTok Shop to ChatDaddy
1. After added successfully, click on the puzzle icon and the “chatdaddy” extension: 👇🏻 1. Click on the Tiktok Shop to connect with your Tiktok Shop :👇🏻 1. To get started, navigate to Tiktok Shop by c
ChatDaddy's Track Record
## Action Recommendations ## Immediate Actions 1. Today: Confirm Facebook Business verification status (high priority) 1. Today: Stop using unofficial automation tools (high priority) 1. This week:
ChatDaddy Limitations & Troubleshooting Guide (2025)
This internal/external-facing document explains the key limitations that ChatDaddy cannot fully resolve due to WhatsApp/META infrastructure restrictions. It includes: Clear explanation of each limita
ChatDaddy Detailed Pricing
## Platform Fees (Paid to ChatDaddy) ## Annual Platform Cost (No Message Fees) ## Meta Message Types & Pricing (HK Region) --- 📖 Read the full article: https://help.chatdaddy.tech/article/chatdad
Call Logs List
The list of call logs includes the following columns: Contact Name: The name of the contact. To (Number of Contact): The phone number of the contact called. From (Number Used to Call): The phone nu
Call Dialog Box
When you click the call button using any of the above methods, a dialog box will appear as shown below: Select Phone Number: Choose the phone number you want to call from. You can add a new number
Active Chats Today
Definition: The number of chats that are actively ongoing for the day. Example: 6 active chats. ## Contact Velocity Definition: The percentage increase or decrease in the number of contacts over ti
Replying to Comments Directly in ChatDaddy (Instagram & Messenger)
## Intro Want to reply to your Instagram or Messenger comments directly from ChatDaddy? Here's how! ChatDaddy lets you see and respond to comments on your posts, Reels, and live videos all in one pl
Fixing the 'This message is not available' Error for Keyword Reply
## Intro Sometimes messages show up as "This message is not available", preventing your keyword reply from working properly. In this guide, we'll show you how to fix this common issue and get your ke