How to Use Buttons in Inbox?
You can add buttons in a message inside inbox, without creating a message flow.
How to Schedule a message in Inbox?
To schedule a message, head over to the inbox, type a message and then click on the small downward arrow on the send button, this will open a dropdown to…
Inbox Settings
Learn more about Inbox Settings!
How to export Chat History from a chat?
Exporting chat history allows you to save conversations from your messaging platform, providing a record of your communication for reference or backup purposes.
How to use Notes?
Notes are a powerful feature inside the inbox to create quick notes for your or your teams reference. The note appears in the chat but is not sent to the recipient, it is visible to your teammates as
How to Start a message flow inside Inbox?
The main command you have to write in inbox is '/' for all the message flows to show up.
How to send a Message in ChatDaddy?
Access Your Inbox On the ChatDaddy app, tap on the Inbox tab located on the left screen.
Fixing the 'This message is not available' Error for Keyword Reply
Sometimes messages show up as "This message is not available", preventing your keyword reply from working properly. In this guide, we'll show you how to fix…
Team Inbox Walkthrough(Video)
Learn how to use the ChatDaddy Inbox
How to manage orders from inbox?
The user accesses the inbox order management feature directly from the inbox interface rather than navigating to the orders page. You can also add a specific note to an order by clicking on add note
File Size Limitation
📂 File Size Limits Documents (any file type when sent as a document) Maximum size: 2 GB per file Media (photos, videos, audio when sent as media)
How to use Filters?
https://drive.google.com/file/d/1Gyx8xpNoSR8khz18YJ0Ej8x6qsatDem0/view?usp=sharing
Replying to Comments Directly in ChatDaddy (Instagram & Messenger)
Want to reply to your Instagram or Messenger comments directly from ChatDaddy? Here's how!
Powering Up Inbox With AI
Learn how to use AI to speed up your conversations, & save more time
About “This message is not available”
You might see the "This message is not available" message in Chatdaddy when you try to view a message, but it cannot be displayed. This usually means that…
How to Change the Assignee of a Contact
Learn how to change the assignee of a contact in ChatDaddy
How to use Chat Actions
Learn how to pin/archive/delete chats, mute chat notifications, clear pending messages for a particular chat etc.
Call Logs
The Call Logs page allows you to review all the calls made and received, with detailed information about each call. This page includes filtering options, a…
How to make calls
There are three primary ways to make calls within the platform. Regardless of the method, a dialog box will appear allowing you to select the phone number…
How to add a Phone Number
The Phone Numbers page allows you to manage the phone numbers associated with your account for calling purposes. You can add, verify, and manage phone…
How to Disconnect WhatsApp Business App from Meta Inbox (to Link with ChatDaddy)
If your WhatsApp Business app is currently linked to Meta Inbox (Business Platform), you’ll need to disconnect it first before connecting your number to…
About message history on ChatDaddy
Why is my message history not syncing completely?
What Is ChatDaddy Calling?
ChatDaddy Calling allows your team to manage and track business calls directly inside the ChatDaddy system. Instead of using personal phones, your team can handle calls in a structured and trackable
Why Are Some of My Previous Chats Missing?
There are two possible reasons: 1. Chats are still syncing If your channel shows “Waiting for chat history sync”, it means the sync is in progress. For large chat volumes, syncing can take longer and
Where Can I Find Missing Old Chats?
If messages are missing in ChatDaddy: Check your phone’s WhatsApp app — it always has the full chat history. You may be able to load more messages in ChatDaddy by scrolling to the top of a chat. If
I'm seeing "This message is not available" error with multiple customer chats. What should I do?
This is a temporary issue that usually resolves itself. Please wait a few minutes and check again. If you continue to experience this problem frequently and it's disrupting your business operations, p
Troubleshooting QR Code Login Issues in ChatDaddy
Sometimes, the QR scan might fail due to camera angle, poor lighting, or movement.
How to Use Smart Reply AI (Auto-Suggested Replies) in the Inbox
Let ChatDaddy AI draft a reply for every incoming chat. Learn how to enable Auto-Suggest Replies in Inbox Settings, then send, edit, regenerate, or write your own from the Suggested Reply card.
How to Bulk Export Chat Histories from ChatDaddy Inbox (Step-by-Step)
Export the full message history of several chats at once: select the chats you want, then use Bulk Actions → Export Chat History. 4 steps with screenshots.
Understanding the Meta Fee in the Inbox Contact Panel
Learn how to check the estimated Meta conversation fees for a contact directly from the Inbox Contact panel — available for WhatsApp Business API (Meta) channels only.
How to Make and Manage WhatsApp Calls in ChatDaddy (Statuses & Call Log)
Learn how to make and manage WhatsApp calls in ChatDaddy — including call statuses (Completed, Missed, Canceled, Failed), AI transcripts, follow-up labels, call log filters, and how to view call details and recordings.
ChatDaddy Limitations & Troubleshooting Guide (2025)
This internal/external-facing document explains the key limitations that ChatDaddy cannot fully resolve due to WhatsApp/META infrastructure restrictions. It includes: Clear explanation of each limita
How to Edit and Delete Sent WhatsApp Messages in the Inbox
Learn how to edit a sent WhatsApp message (up to 15 minutes) or delete it for everyone (up to 48 hours) directly from the ChatDaddy Inbox — with step-by-step screenshots.
How to See Which Ad or Post Started a Chat
When someone messages you after tapping one of your Facebook or Instagram ads or posts, the Inbox shows that ad or post on their first message, with a copyable Ad ID, Post ID or Source ID you can match back to your campaign — and a message flow can use that same Ad ID to reply only to those chats.
How to Ask a Customer for Permission to Call Them on WhatsApp
On the WhatsApp Business API you cannot simply dial a customer — they have to allow calls first. Learn how ChatDaddy sends the permission request, what the customer sees, how long permission lasts, and what to do when the 24-hour messaging window has closed.
How to Choose a Chat History Export Plan (Standard, 500 or All)
Bulk chat-history export now has named plans. Learn what Standard, 500 and All each include, how much they cost, whether to pay with credits or a one-off card charge, and why a plan is sometimes greyed out.
Understanding WhatsApp Send Error Cards in the Inbox
When WhatsApp refuses a message, ChatDaddy now shows a card that explains what went wrong, why it happened and what to do next — instead of a raw Meta error code. Learn how to read the card and what the most common errors mean.
Reactions, Pins, GIFs and Other Message Types That Do Not Sync
Some things a customer sends never reach ChatDaddy, so the Inbox shows a grey note in place of the message. Here is what each note means for reactions, pinned messages, GIFs, group invites, link previews, missing media, interactive messages and cart or product messages — and what to do about it.
How to Forward Messages to Another Chat
Pass a customer message on to a colleague or another customer without retyping it. Covers selecting up to 15 messages, choosing several recipients at once, and the message types that cannot be forwarded.
How to Search Messages Inside the Inbox
The Inbox search box looks for people, not for what was written. Learn how to search message text across every chat, how to search inside one conversation, how to jump straight to a match, and why some older messages are not found until you load them.
Bulk Actions in the Inbox: Pin, Mute, Archive, Mark as Read and Delete
Tick several chats in your Inbox and act on all of them at once. Learn how the selection bar works, what each of the seven bulk actions does, and what to check before you run one.
How to Load Older Messages Into a Chat
A conversation opens at its newest message and loads the rest as you scroll up. Learn how to reach the older messages, how to tell when you have hit the start of what ChatDaddy holds, why some history is not there at all, and how to get back to the present afterwards.
How to Listen to and Download Call Recordings
Every recorded call keeps its audio on the call record. Learn where the Recording player sits, how to play, slow down or mute a recording, how to save the audio file, and why some calls have no recording at all.
How to Check a Contact's Active Hours in the Inbox
Read the Active Hours heat map in a contact's Inbox profile panel to see which days and hours they usually reply, then follow up when they are most likely to answer.
How to Send a Message Flow Template from the Inbox
When a customer has not messaged you for over 24 hours, WhatsApp only lets you send an approved template. This walks through both ways to send one from the Inbox — the button on the 24h Limit banner, and the "/" shortcut in the message box — including previews, template variables and what each status chip means.
How to Check a Contact's WhatsApp IDs Across Business Managers
The WhatsApp IDs section on the Inbox contact profile lists one card per Meta Business Manager the customer has reached you through — their WhatsApp User ID, when they last messaged that channel, and a link into that conversation.