How to Delete Team members?
Step 1: Hover over the left sidebar and go to the “Settings” section Step 2: Click on team Step 3: Locate the team member you want to delete and click on the 3 dot menu on the righ…
How to Invite Team Members?
Seamlessly expand your team by sending invitations to new members. Enhance collaboration and productivity with this straightforward tool. Let's explore how it simplifies team build…
How to Reset Forgotten Password?
If you've forgotten your password, don't worry! You can easily reset it by following these steps: 1. Go to the login page for our platform. 1. Look for and click on the "Forgot Pas…
How to hide client’s phone numbers, emails & usernames from teammates
To ensure privacy and security, ChatDaddy allows you to mask sensitive client details like phone numbers, emails, and usernames from specific teammates. Here’s how you can set it u…
How to Manage Access for Teammates?
You can manage access for your teammates, limiting which information they have access to. This could be helpful in multiple cases where you would not want your teammates to see you…
App Store and API
API - Update private integrations for notifications API - Allows teammate to Update private integrations - Read/Update API Web hooks - Allows teammate to read/update old API webhoo…
How to Create Team members?
The Created User System feature enhances the admin's control by allowing them to not only invite new members to their team, but also create users directly. This feature streamlines…
Access Rights Management
- Admin can manage the access rights of created users. - Changes in access rights do not affect the number of credits used to create the user. - Admin can delete/manage created use…
How to change language on ChatDaddy?
Step 1: Click on your profile picture on the top right of your screen Step 2: Select “Change Language” Step 3: Select the language which you want to use Video
How to Change Your Own Password?
!Image Step 1: Go to "Settings" > "Team". Step 2: In the Personal Information tab at the bottom right, click "Reset Password". Step 3: Create a new password and click "Send OTP". S…
How to enable Push Notifications on Browser?
- Open the ChatDaddy app. - Look for "Settings" and “Notifications” section within the app. - You'll see a list of different sections within the app that can send notifications. -…
How to enable Push Notifications on Mobile?
This guide will walk you through setting up notifications on both iOS and Android devices. - Make sure you have the ChatDaddy Mobile App installed on your device. - Refer to How to…
ChatDaddy Subscription Cancellation & Refund Policy
Welcome to ChatDaddy. We are committed to providing the best possible service. Please review our Refund Policy carefully to understand your rights and our commitments. This Refund…
How to add another Payment Method?
Step 1: Hover your cursor on the left navigation bar, then hover it to “Settings”, then click on “Billing”. !Image Step 2: Click on “Add payment method”. !Image Step 3: Input your…
How to download my Invoice?
Step 1: Hover your cursor on the left navigation bar, then hover it to “Settings”, then click on “Billing”. !Image Step 2: You will see your invoice history here. !Image
How to update Payment Information?
Step 1: Hover your cursor on the left navigation bar, then hover it to “Settings”, then click on “Billing”. !Image Step 2: Click on Manage Billing. Step 3. After that click on “Upd…
WhatsApp Busines API (WABA) Pricing Update
!Image - The conversation-based pricing model will be deprecated ( No longer per conversation/ Chat) - Meta will charge per-message for template messages instead of per-conversatio…
How to Manage Billing
On the left navigation bar, hover over “Settings”, then click on “Billing”. !Image Hover to the top right and click on the triple dots. Select “Payment Settings” !Image Here, you c…
How to Check Payment Transactions in ChatDaddy 💳
- Open ChatDaddy and log in with your account credentials. - Click Settings ⚙️ in the left-hand menu. !Image - Select Billing. !Image !Image - Shows your subscription plans billed…
What is Active Chat Pricing?
!Image An Active Chat is counted when at least one message is sent or received between your team and a contact within the current billing month. Once a chat becomes active: - You c…
Meta (WhatsApp Business API) Charges
- Charged separately by Meta - Based on message category and conversation windows - Applies mainly to WABA messages - ✅ Active chat = at least 1 message in the month - ✅ Counted on…
What is Credit System and How does it work?
!Image - Subscribe to a credit subscription where you get a certain number of ChatDaddy Credits every billing cycle. - Your ChatDaddy credits get consumed as you use the app. You o…