How to Delete Team members?
Step 1: Hover over the left sidebar and go to the “Settings” section Step 2: Click on team Step 3: Locate the team member you want to delete and click on the 3 dot menu on the right Step 4: Click “
How to Manage Access for Teammates?
Learn how to manage what your teammates have access to!
How to Create Team members?
The Created User System feature enhances the admin's control by allowing them to not only invite new members to their team, but also create users directly…
How to change language on ChatDaddy?
Step 1: Click on your profile picture on the top right of your screen Step 2: Select “Change Language” Step 3: Select the language which you want to use [https://drive.google.com/file/d/1fI1m-fDCJb
How to Invite Team Members?
Seamlessly expand your team by sending invitations to new members. Enhance collaboration and productivity with this straightforward tool. Let's explore how…
How to Reset Forgotten Password?
If you've forgotten your password, don't worry! You can easily reset it by following these steps:
How to hide client’s phone numbers, emails & usernames from teammates
To ensure privacy and security, ChatDaddy allows you to mask sensitive client details like phone numbers, emails, and usernames from specific teammates.
How to Change Your Own Password?
Step 2: In the Personal Information tab at the bottom right, click "Reset Password".
How to enable Push Notifications on Browser?
Access Notification Settings Open the ChatDaddy app. Look for "Settings" and “Notifications” section within the app. Manage Section Notifications You'll see…
How to add another Payment Method?
Step 1: Hover your cursor on the left navigation bar, then hover it to “Settings”, then click on “Billing”.
How to download my Invoice?
Step 1: Hover your cursor on the left navigation bar, then hover it to “Settings”, then click on “Billing”.
Billing FAQ
1. What payment options does ChatDaddy support? 1. Credit Card 1. (Debit) Payment Card 1. VISA, MasterCard, AMEX, UnionPay 1. How do I know if my payment is successful? If your payment has bee
How to Manage Billing
Keeping your payment details up to date is quick and easy, so you never have to worry about interruptions to your service. In just a few clicks, you can…
ChatDaddy Subscription Cancellation & Refund Policy
Welcome to ChatDaddy. We are committed to providing the best possible service. Please review our Refund Policy carefully to understand your rights and our…
What is Active Chat Pricing?
An Active Chat is counted when at least one message is sent or received between your team and a contact within the current billing month.
What is Credit System and How does it work?
Buy a Credit Subscription Subscribe to a credit subscription where you get a certain number of ChatDaddy Credits every billing cycle. Use credits to use the…
Privately Responding to Comments
Content creation is a nonstop grind—ideation, filming, editing, posting, and promotion take up all your time. And that’s before replying to DMs and comments, which are crucial for conversions. ChatDa
Can I delete testing data from the sheet?
Answer: No. Deleting data directly from the Google Sheet will break the Google Form integration and lead to unexpected behavior. If you need to remove test data, it is recommended to create a new shee
Why are my messages not syncing?
💡 Note: ChatDaddy retrieves data from Whatsapp Web. If Whatsapp Web does not have the specific information you're seeking, ChatDaddy won't be able to provide it either. For example, features like the
How to enable Push Notifications on Mobile?
This guide will walk you through setting up notifications on both iOS and Android devices.
Why am I not getting any notifications?
Answer: Notifications are typically delivered within 5-10 minutes, although delivery times can vary. If you have not received a notification after 30 minutes, please carefully review your integration
How to update Payment Information?
Step 1: Hover your cursor on the left navigation bar, then hover it to “Settings”, then click on “Billing”. Step 2: Click on Manage Billing. Step 3. After that click on “Update Information”. Step 4
Why don’t special characters like exclamation marks etc. show up in a Button message?
If you tried adding special characters to a button on a whatsapp message, and saw that the message goes without those characters, it’s because whatsapp does not allow for special characters to be adde
Why Can’t I View Older Attachments (Images, Videos, PDFs, etc.)?
Attachments are only visible in ChatDaddy if: They were downloaded on your WhatsApp mobile app The files haven’t expired or been deleted ❗ If an attachment shows an error in ChatDaddy, check if it’
Types of Status
Order Status: This status is about whether the order is completed or not. It has three status options: Completed: The order has been paid for. Pending: The order is confirmed but not yet received by
Step-by-Step Guide to Check Rejection Reason
In this article, we will be guiding you on how to check the template message rejection reason in your business manager. This will help you to rectify your…
Performance Summary Panel
- Total Calls Total number of calls made/received. - Average Duration Measure call quality and engagement depth. - Top Agents Identify your strongest performers. - AI Insights (Coming Soon) Future
How to view order details?
There are two methods to view order details: Drop-Down: You can click on the drop down icon and view basic details about the order, like the total amount, the products, etc. Popup View: You can clic
How to Edit Access?
Step 1: To edit access, find the share button, (only visible if you’re the owner of the board), and click on it.
Guideline on how to Pin Filters
Select the filters you want to apply. Click Pin Filter and give it a name. ❗ Note: Maximum 15 characters allowed for naming the pinned filter. To delete or rename pinned filters, click the edit ico
Email Support Tips:
Stay polite and respectful. Explain your situation clearly — what happened and why. If you made a mistake, admit it honestly. Assure them that you’ll follow all WhatsApp rules in the future. Make
Different Conditions Available
In the Facebook/Instagram Comment trigger, you can setup various conditions such as the comment text, post, post caption, live video status etc. To access these, first create the Facebook/Instagram C
Difference Between Contact Properties and Contact Updated Properties
- Contact Properties Use this when you want to check a contact’s property, regardless of whether it was just updated. Example: To check if "John" is the assignee, and you don’t care when the assignme
Set Custom Hours of Operation for Keyword Replies
By default, the bot will respond to keywords sent at any time. However, you can set certain times so that the bot will only work during those times
Checking for Specific Post
In this example, we can only trigger a reply on 1 or more selected posts. First, we must select the “post” property, and then click the “Select Post(s)” button. Upon clicking the button, you’ll see a
Scheduled Messages: Cancel Automatically if a Reply Is Received
This option ensures that any scheduled follow up messages are automatically canceled if a reply is received from the recipient before the message is sent. So you can send an automated follow up messag
Access Rights Management
Admin can manage the access rights of created users.
Team Members — How to Delete / Remove a Teammate
Team Members — How to Delete / Remove a Teammate
ChatDaddy — Business Hours, Office Address, Contact & Walk-in Policy
Use this article to answer any customer query about ChatDaddy's working hours, office location, contact channels, or requests to visit in person.
Billing — Chargeback Disputes + Privacy Protection for Shared Accounts
Customer disputes a large charge they don't recognise. Threatens chargeback or police report. Important: the charge may legitimately be on someone else's…
Billing — Refund Policy + Auto-Renewal Cancellation
Credits are NOT plan-cycle bound. They have a 2 year validity (two years from purchase date) and carry over through renewals. Unused credits are NOT…
Billing — How to Upgrade Your Subscription Plan
Billing — How to Upgrade Your Subscription Plan
How to Find & Download Your ChatDaddy Invoice (Old Billing)
This guide is for accounts on the Old Billing plan. You can switch views any time using the Old Billing / New Billing toggle in the top-right corner of the…
How to Download Your ChatDaddy Invoice (New Billing)
Use this guide if you are on the New Billing plan. The toggle shows 'New Billing' is active, or there is no toggle visible.
Offline Payment Policy — Custom Enterprise Deals Only
Offline payment (bank transfer / invoice billing) is only available for custom enterprise deals with a total contract value above USD 20,000. Standard plans must be paid online via credit/debit card.
ChatDaddy Credit Pricing & Expiry Policy
ChatDaddy credits are renewed annually with your subscription, but your credit balance itself is valid for 2 years. If you choose not to renew, your remaining credits are still accessible until they expire.
How to Check Payment Transactions in ChatDaddy
1️⃣ Login to ChatDaddy Open ChatDaddy and log in with your account credentials.
Billing Migration — Old Pricing Plan to New Pricing Plan
Step-by-step guide to migrate from your old ChatDaddy pricing plan to the new plan-based billing at app.chatdaddy.tech/billing-migrate.
How to Migrate to ChatDaddy's New Plan-Based Billing (Step-by-Step)
A 4-step guide to migrating your ChatDaddy account to the new plan-based billing system — review your account, pick your plan, confirm what carries over, and switch. Credits, channels and team access all transfer automatically.
Understanding the New Plan & Billing Page — Plan, Wallet, Credits & Usage (Full Walkthrough)
A complete walkthrough of ChatDaddy's new Plan & Billing page — how your plan, Wallet credits, extra usage, support plans, and payments work together. Includes billing FAQ and example scenarios.