Mobile App
Use ChatDaddy on iOS and Android — inbox, messaging, channels, and settings.
ChatDaddy Mobile App: How to Send an Automation (Flow)
Automations — called Flows in ChatDaddy — let you send a pre-built message or workflow to a contact in just a couple of taps, without typing anything…
ChatDaddy Mobile App: How to Use the Inbox
The Chats tab is your home base — every conversation from every connected channel, in one place. This guide walks you through it step by step. (In each…
ChatDaddy Mobile App: How to Send Messages
This guide covers replying inside a conversation — text, photos, files, voice notes, scheduled messages, and internal notes. *(In each screenshot, the red box shows where to tap.)*
ChatDaddy Mobile App: How to Organize Contacts & Tags
The Contact Info screen lets you organize a contact with tags, assign it to a teammate, and see messaging stats. This guide walks through it step by step…
ChatDaddy Mobile App: Settings & Your Profile
The Settings tab (bottom-right) is where you manage your profile, privacy, channels, notifications, team, and account. This guide walks through it. (In each…
ChatDaddy Mobile App: Notifications
Control which push notifications you receive, mute specific channels, and set sounds and quiet hours. Open it from Settings → Notifications. (In each…
ChatDaddy Mobile App: Connecting & Managing Channels
Channels are the messaging accounts (WhatsApp, Messenger, and more) connected to your team. This guide shows how to view them, manage a channel, and connect…
How to Reconnect a Disconnected Channel
If a channel goes offline, you'll see it marked Disconnected and a yellow banner at the top of your Chats list. Here's how to bring it back.
How to Start a New Chat & Save a Contact (Mobile App)
Message any number in the ChatDaddy mobile app — even a brand-new one — and optionally save it as a contact at the same time via the New Contact sheet.
How to Schedule a Message
Send a message automatically at a later time — great for reminders and follow-ups.
How to Send a Photo, Video, or File
Share images, videos, documents, your location, or a contact card from any conversation.
How to Send a Voice Message
Record and send a voice note without typing.
How to Assign a Chat to a Teammate
Assigning a conversation makes clear who on your team is responsible for it.
How to Add a Private Note to a Conversation
Notes let you leave context for your team on a conversation. They're private — the customer never sees them.
How to Archive & Unarchive a Chat
Archiving hides a conversation from your main list without deleting it.
How to Find a Chat
Three quick ways to find the conversation you're looking for.
How to Switch Between Teams
If you belong to more than one team, you can move between them in the app.
How to Hide Your Read Receipts (Incognito Mode)
Turn on Incognito Mode so contacts can't see when you've read their messages.
How to Mute a Channel & Set Quiet Hours
Cut down on notification noise by muting specific channels or silencing alerts during set hours. Open Settings → Notifications.
My WhatsApp Channel Keeps Disconnecting
A channel showing Disconnected means ChatDaddy has lost its link to that account, so you can't send or receive on it until it's reconnected.
I'm Not Receiving Notifications
If new messages aren't alerting you, work through this checklist. Most cases are one of the settings below.
My Message Won't Send
If a message is stuck or failed, the status icon next to it tells you what's happening.
I Can't Log In
Trouble signing in to the app? Here's how to get back in.
Some of My Chats Are Missing
If conversations you expect aren't showing in your list, one of these is usually why.
WhatsApp Pairing Code Expired or QR Won't Scan
When connecting WhatsApp, the pairing code is only valid for about 60 seconds. If it expires or the QR won't scan, here's what to do.
How to Edit a Contact's Details (Mobile App)
Update a contact's name, phone number and email from the Contact Info screen in the ChatDaddy mobile app — with the required-field rules and how to discard changes.
How to Sign In or Sign Up with Google (Mobile App)
Sign into the ChatDaddy mobile app in one tap with your Google account — no phone or password needed. New accounts are created automatically on first sign-in.
What Are the Pop-Up Announcements? (Mobile App)
The pop-ups that appear when you open the ChatDaddy app are team announcements — new features, tips, maintenance and known-issue notices. Here's how they work.
Getting Started: Onboarding & Logging In (Mobile App)
The first time you open the ChatDaddy app: a short welcome tour, then signing in with your phone number and password (or Google). How to skip the tour and where to create an account.