Getting Started
Set up your account, connect a channel, send your first message.
How to Connect your Whatsapp to ChatDaddy? (QR Integration)
Learn how to connect your whatsapp to ChatDaddy.
How to Signup/Login to ChatDaddy?
Learn how to Signup/Login to ChatDaddy
How to switch teams in ChatDaddy
If you have multiple teams in Chatdaddy, you can switch between them by following these steps: Step 1: On your ChatDaddy page, on the top right corner, click the User Icon. Step 2: Click Switch Tea
How to Install the WebPhone App?
Note: If you're using an Android phone, please scroll down to the Android part.
How to Submit a Feature Request
We value your feedback and appreciate you taking the time to reach out to us. Whether you have a suggestion for improvement or a new idea you'd like to see…
How to get your Team ID?
Learn how to copy your Team ID
How to Create ChatDaddy Web App in Desktop
How to Create ChatDaddy Web App in Desktop
How to Bookmark ChatDaddy in Chrome
📘 Help Guide: How to Bookmark Links in Chrome
How to Submit a Support Ticket
We value your feedback and appreciate you taking the time to reach out to us. Whether you're experiencing an issue or have suggestions for improvement…
Facebook and Instagram Channel Introduction
Connecting Facebook & Instagram to ChatDaddy: Quick Links
Limitations of WhatsApp Business API (WABA) — What You Can & Can't Do
_Also searched as: WABA limitation, WhatsApp API limit, what can't WhatsApp Business API do, WABA restriction, WhatsApp API rules_
How to Set Up Payments on Facebook Business Manager for ChatDaddy WABA Account
This guide will walk you through the steps to set up payment settings on Facebook Business Manager (FBM) for your ChatDaddy WhatsApp Business API (WABA) account. [https://drive.google.com/file/d/19vi
What is Whatsapp Official Business API?
Learn the difference between a Personal Whatsapp, a Business Whatsapp and the Official Whatsapp Business API
How to Migrate your Whatsapp Business API from another service provider?
Learn how to migrate an existing Whatsapp Business API account to ChatDaddy.
How to get a Meta Business Manager Account
To get the Whatsapp Official Business API, you need a Meta Business Manager Account and a verified Business on Meta.
How to verify your Business on Meta? (Required for Official Whatsapp Business API)
Step-by-step guide to verify your business on Meta Business Manager — required for WhatsApp Business API, higher messaging limits, and the Official Business Account badge.
How to Connect WABA (WhatsApp Business API) to ChatDaddy
Step-by-step guide to connect your WABA (WhatsApp Business API) channel to ChatDaddy. Also covers how to create a new WABA account, verify your number, and check approval status.
Issues with Google Login
If you encounter issues logging in with Google, ensure that you have granted the necessary permissions to ChatDaddy. If the problem persists, try clearing your browser's cache and cookies or contactin
Internal Ops — New Customer Onboarding Process Automation
Current Process (Manual — Fragmented) CS manually creates Team Account in backend. CS manually creates Stripe Payment Link. Customer pays. CS manually adds…
Wala / Active Chat — Multi-User WhatsApp Team Inbox
Wala (aka Active Chat) is ChatDaddy's multi-user WhatsApp inbox solution. Multiple team members can log into the SAME WhatsApp number on their own computer…
How to Download the ChatDaddy Mobile App (iOS & Android)
ChatDaddy now has a native mobile app available on both the App Store and Google Play. Download it for the best mobile experience.
Chat on the Go with the ChatDaddy Mobile App
Download the ChatDaddy mobile app on iOS or Android and stay connected to your customers from anywhere using your phone.
How to Create a Meta Business Portfolio (Step-by-Step)
Why you need a Meta Business Portfolio, what to prepare, how to create one step by step, and what to do after it's created — everything needed before connecting WABA.
Understanding Server Error Messages and Service Notices
When something breaks on ChatDaddy's side you now get a card that says what happened, what it affected, what still works and what to do next. Learn how to read it, what the automatic retry does, and what a service notice means.
How to Find New Features: What's New, the Badge and Announcements
ChatDaddy ships changes every week. Learn where to find them: the What's New icon in the top bar, its unread count, the hover preview, the full update history and the announcements ChatDaddy sends your team.
How to Find Answers Without Leaving ChatDaddy (the Help Page)
The Help page puts the whole ChatDaddy help centre inside the app: search 525+ articles, ask Caven AI, follow a quick-start guide for your role, or browse by category — without opening another tab.
Why ChatDaddy Asks You to Refresh (App Updates and the Update Banner)
ChatDaddy runs in your browser, so a tab keeps running the version it loaded until the page reloads. Learn what the blue "New update available" banner means, what happens when you click Refresh, what happens if you ignore it, and how to check which version you are on.
Fixing Connection Problems
ChatDaddy shows "This page could not be downloaded" when part of the dashboard never reached your browser. Learn what to try first, how to tell a wifi or office-network problem from a ChatDaddy incident, and why nothing you have already sent is lost.
Extensions That Interfere With the Dashboard
Page translators, ad blockers and other add-ons can rewrite a ChatDaddy page while it is still drawing, which stops the screen halfway and shows a "browser extension is interfering" card. Learn which add-ons do this, how to confirm it in a private window, and how to allow ChatDaddy instead of turning the extension off.
Finding a Page That Moved (the ERROR 404 Screen)
An old bookmark or a pasted link can land on ChatDaddy's ERROR 404 screen. Learn what that screen means, how to get back to where you were, how to reach any page from the navigation bar, and the current addresses for the main pages.
Mobile App: Safer Switching, Clearer States and Bigger Buttons
Version 1.5.1 of the ChatDaddy app went over every screen. The team switcher now marks the team you are in, logging out asks first and warns you if a channel will need re-linking, announcements show how many are left, and buttons and empty states are easier to use.
Mobile App: Finding Your Place in a Long Conversation
Version 1.5.1 of the ChatDaddy app makes a busy chat easier to read: date separators break the thread into days, a “New messages” marker counts what you missed and jumps you to it, and chats fill in with placeholders instead of a blank wait.
Mobile App: Pin and Archive Chats With a Swipe
Version 1.5.1 of the ChatDaddy app lets you sort your chat list with one thumb: swipe a chat right to pin it to the top, swipe it left to archive it, and swipe an archived chat to bring it straight back.
What the Storage and Upload Incident Notices Mean
ChatDaddy shows a Service notice, Service warning or Service degraded dialog when our own storage is under strain. Learn what each one means, what keeps working during it, why it is never something to fix on your side, and how to close it.
Academy Module 1 — Getting Started: Your First Hour in ChatDaddy
The written walkthrough of Academy Module 1. Tour the dashboard, connect your first WhatsApp channel, invite your team with the right roles, and turn on the notifications that make sure a customer message never sits unread.
Academy Module 2 — Channels & WhatsApp API: Connect, Migrate and Stay Unbanned
The written walkthrough of Academy Module 2. Choose between the QR integration and the WhatsApp Business API, connect a number through Coexistence or migrate an existing one, reconnect a channel that has dropped, and read the messaging limit and quality rating that decide whether Meta restricts your number.
Academy Module 3 — Team Inbox: Work Every Conversation as a Team
The written walkthrough of Academy Module 3. Filter and read the shared inbox, start a chat with a number that has never written in, assign conversations by hand or automatically, use templates, schedule replies, leave internal notes, and set up Incognito Mode.
Academy Module 4 — Broadcasts & Campaigns: Reach Thousands and Actually Get Delivered
The written walkthrough of Academy Module 4. Build a broadcast end to end — choose and clean the audience, pick the message flow and channel, set a sending speed that will not get your number flagged, schedule it, and read the result afterwards.
Academy Module 5 — AI Agents & Chatbots: Answer the Repetitive Questions Automatically
The written walkthrough of Academy Module 5. Build a knowledge base, create an AI agent from a template, write the behaviour instructions and the fallback message that hands over to a human, connect the agent to a channel, and test it before a customer ever sees it.
Academy Module 6 — Automations & Message Flows: Work That Runs Without You
The written walkthrough of Academy Module 6. Build a message flow in the visual editor, set up keyword replies that answer instantly, cover your closed hours with an offline bot, and chase quiet leads with timed follow-ups that stop the moment somebody replies.
Academy Module 7 — Contacts & Segmentation: Group People So Every Message Lands Right
The written walkthrough of Academy Module 7. Build tags that mean something, put them on contacts one at a time or ten thousand at a time, back-fill them from message history, and turn them into the audience a broadcast or a flow actually talks to.
Academy Module 8 — Analytics & Reporting: Read the Numbers That Tell You What to Fix
The written walkthrough of Academy Module 8. Set the reporting window, read a metric card and its formula, break it down by tag, assignee or channel, build a board your team can share, check agent performance, and let the Daily AI Report tell you what changed overnight.
Academy Module 9 — Integrations: Let Your Other Tools Send the WhatsApp Message
The written walkthrough of Academy Module 9. Connect Shopify so orders send their own WhatsApp updates, fire a message the moment a form is submitted, reach the apps ChatDaddy does not list natively through Zapier, and pick up leads from click-to-WhatsApp ads.
Academy Module 10 — Growth Playbooks: Turn WhatsApp Into a Channel That Sells
The written walkthrough of Academy Module 10. Build the door that puts ad, poster and website traffic into your WhatsApp with the right words already typed, catch those arrivals automatically, and run a seasonal offer end to end with coupon campaigns — including one unique redeem link per customer.
Academy Module 11 — Customer Stories: Rebuild What Worked for Them
The written walkthrough of Academy Module 11. Four ChatDaddy customers describe what they changed — keyword replies and flows, one shared inbox with an offline bot, tagged segments instead of blanket sends, and an AI chatbot on the repetitive half — and this article shows you where each piece lives in the app.
The Getting Started Checklist on the Web App
Getting Started is the home page of the ChatDaddy web app. Learn what its four summary numbers mean, where to find the setup checklist and how your progress is measured, and what the Channels and Start Exploring sections are for.
Mobile App: The Contacts Tab
Version 1.5.1 of the ChatDaddy app puts your whole contact list on your phone: one searchable list covering every channel, a tap to open that person's conversation, and a profile sheet for their details.
How to Open Help Articles Inside the App (the (i) Button)
A small (i) button now sits in the header of Contacts, Broadcasts, Message Flows, Channels, Orders, CRM and more. Click it and the matching help article opens in a panel beside your work — nothing navigates away, and nothing you were half-way through is lost.
Old and Mistyped ChatDaddy Links Now Take You to the Right Page
A ChatDaddy address that is misspelled, out of date or cut short no longer ends on an error screen. Learn what the dashboard does with a wrong address, where old page names now lead, and how to use the page search on the ERROR 404 screen when the address cannot be placed at all.