ChatDaddy
All categories

Channels (WhatsApp / IG / FB)

Connect and manage WhatsApp, Instagram, Facebook channels.

131 articles
Channels (WhatsApp / IG / FB)

WhatsApp Busines API (WABA) Pricing Update

Effective July 1, 2025 for all businesses, Meta (Facebook) has revised their pricing on their platform: The conversation-based pricing model will be…

Read article
Channels (WhatsApp / IG / FB)

How To Clear Pending Message

Follow the steps below to remove any pending or scheduled messages from your channel:

Read article
Channels (WhatsApp / IG / FB)

What is a Channel?

A channel is a social media account connected to ChatDaddy. This includes WhatsApp numbers, SMS numbers, email accounts, and Facebook Messenger accounts. You can connect multiple channels to ChatDaddy

Read article
Channels (WhatsApp / IG / FB)

How to Delete a Channel?

Having trouble deleting a channel? Don’t worry — this is not a bug, but a designed system limitation.

Read article
Channels (WhatsApp / IG / FB)

Troubleshooting Chat Sync Delays

If your chat sync is stalled, follow these steps to restore connection: Check Channel Status Go to Manage Channels in your dashboard. Look for the affected…

Read article
Channels (WhatsApp / IG / FB)

How to Reconnect a Channel on ChatDaddy

Don’t worry—reconnecting them is quick and easy.

Read article
Channels (WhatsApp / IG / FB)

How to auto-assign chats?

Streamline workflow with automated chat distribution. Assign incoming chats to teammates efficiently, either by specific criteria or through round-robin…

Read article
Channels (WhatsApp / IG / FB)

How to add additional Channels?

Learn how to add more than 1 channel to ChatDaddy

Read article
Channels (WhatsApp / IG / FB)

How to Disconnect a Channel?

https://www.youtube.com/watch?v=GNxb4iEtgVU

Read article
Channels (WhatsApp / IG / FB)

Troubleshooting QR Code Scan Issues on ChatDaddy - Couldn’t log in.

If you're having trouble scanning the QR code to log into ChatDaddy, here are some steps you can try to resolve the issue: Retry Scanning the QR Code

Read article
Channels (WhatsApp / IG / FB)

Email Channel

Elevate Your Marketing Strategy with ChatDaddy's brand-new email integration. You can now seamlessly integrate your email marketing efforts with your…

Read article
Channels (WhatsApp / IG / FB)

SMS Channel

https://drive.google.com/file/d/101kamNu8e9tI6rDBfHsbPijh6oQZAlQw/view?usp=sharing

Read article
Channels (WhatsApp / IG / FB)

Instagram Channel

Connecting Your Instagram Channel

Read article
Channels (WhatsApp / IG / FB)

Messenger Channel

Connect Facebook Messenger Channel to streamline customer interactions and automate workflows with seamless integration.

Read article
Channels (WhatsApp / IG / FB)

SMS Pricing FAQ

You send what feels like the perfect text message for your campaign—but when you get the bill, it's way more than you expected. Why? You’ve been charged for…

Read article
Channels (WhatsApp / IG / FB)

Understanding the 24-Hour Messaging Window

Co-Existence allows you to: ✅ Keep using WhatsApp Business App on your phone ✅ Connect the same number to the official Cloud API ✅ Use automation, chatbot…

Read article
Channels (WhatsApp / IG / FB)

Best Practices to avoid a Template Message rejection

If your WhatsApp template is rejected, it means Meta did not approve the message during review.

Read article
Channels (WhatsApp / IG / FB)

How to Submit a Template for Approval

Step-by-Step Guide to Submitting a Template

Read article
Channels (WhatsApp / IG / FB)

How to Migrate your WhatsApp Business API (WABA) number to WhatsApp Business?

Thinking of stepping away from WhatsApp Business API? While deleting your entire account is an option, it's important to know that there's a simpler…

Read article
Channels (WhatsApp / IG / FB)

How to Migrate a Whatsapp Business API Account?

Migrating a WhatsApp Business Account (WABA) can be a complex process that involves several critical steps and considerations. This guide will walk you…

Read article
Channels (WhatsApp / IG / FB)

How to delete your WhatsApp account?

Intro To apply for WhatsApp Business API, you must use a number that does not have an account on any WhatsApp app. You can use a phone number that is…

Read article
Channels (WhatsApp / IG / FB)

What is WhatsApp Green tick and how to get it?

The Green Tick next to the contact's name means that Meta has confirmed that it is the authentic presence of that person or business.

Read article
Channels (WhatsApp / IG / FB)

What are Template Messages?

We support two types of messages: free-form messages and template messages. Template messages can only be sent to a user who has opted-in to allow a…

Read article
Channels (WhatsApp / IG / FB)

Whatsapp Business API message FAQ

Why don’t special characters like exclamation marks etc. show up in a Button message?

Read article
Channels (WhatsApp / IG / FB)

Troubleshoot WABA template message rejection

✅ Step-by-Step Guide to Check Rejection Reason

Read article
Channels (WhatsApp / IG / FB)

Unsupported message types

Understand the messaging limitations of WhatsApp Business API

Read article
Channels (WhatsApp / IG / FB)

Understanding Messenger Message Sending Rules on ChatDaddy

📩 Why can’t I send triggers or broadcasts on Messenger?

Read article
Channels (WhatsApp / IG / FB)

Advanced Comment Settings(Silencing Comments)

Do you find your inbox getting overwhelmed with comments, especially during live streams? ChatDaddy's "Silence Comments" setting can help you manage the noise!

Read article
Channels (WhatsApp / IG / FB)

Migrate From Manychat to ChatDaddy (Messenger)

If you're switching from another messaging app to ChatDaddy for your Facebook Page, you need to tell Facebook to send your messages to ChatDaddy instead of…

Read article
Channels (WhatsApp / IG / FB)

Messenger/Instagram Channel FAQs

Here's a breakdown of common issues and solutions for Messenger and Instagram messages not appearing or functioning correctly in ChatDaddy:

Read article
Channels (WhatsApp / IG / FB)

Understanding Comment Reply Limitations on Instagram and Messenger (ChatDaddy)

This document outlines the limitations imposed by Meta (Facebook/Instagram) when privately responding to comments through ChatDaddy. Understanding these…

Read article
Channels (WhatsApp / IG / FB)

How to Backup & Restore WhatsApp Data

This guide explains how to back up your chats from WhatsApp Personal and restore them into the WhatsApp Business App on Android devices using Google Drive.

Read article
Channels (WhatsApp / IG / FB)

Understanding WhatsApp LID (@lid)

LID (Link ID) is a new identifier used by WhatsApp to hide a user's phone number.

Read article
Channels (WhatsApp / IG / FB)

Seamlessly Reconnecting After a Long Time/Migrating to a New Number

How to seamlessly migrate a channel to a new number, or reconnect the same number after changing to a new phone, or just reconnect after a long time

Read article
Channels (WhatsApp / IG / FB)

ChatDaddy Message Tick Explanation

ChatDaddy uses a tick system similar to WhatsApp Web to indicate the delivery and read status of your messages.

Read article
Channels (WhatsApp / IG / FB)

WhatsApp Chat History Sync Issues

In depth guide to understand Chat History sync issues with QR based WhatsApp channels.

Read article
Channels (WhatsApp / IG / FB)

WhatsApp Messages Not Syncing to Mobile (Sender’s Device)

Due to WhatsApp's multi-device sync limitations, messages sent through WhatsApp Web-based connections may not appear on the sender's mobile device, even…

Read article
Channels (WhatsApp / IG / FB)

Understanding WhatsApp Notifications with ChatDaddy

About WhatsApp Notifications & "Online" Status with ChatDaddy

Read article
Channels (WhatsApp / IG / FB)

Understanding Chat Action Sync

Learn how to keep your WhatsApp and ChatDaddy experiences synchronized. You'll also learn how to disable this feature if you prefer to manage your chats independently.

Read article
Channels (WhatsApp / IG / FB)

How to Change the WhatsApp Phone Number Connected to a Channel

Changing the WhatsApp phone number connected to a channel in ChatDaddy is a straightforward process. Follow the steps below to ensure a seamless transition: Step 1: Login to ChatDaddy with your Phone

Read article
Channels (WhatsApp / IG / FB)

How to enable/disable Chat History Sync?

Learn more about Chat History Sync and how to enable/disable it.

Read article
Channels (WhatsApp / IG / FB)

Poll Button - Here's What You Should Know

We’re happy to share that poll buttons on WhatsApp are now fully supported in ChatDaddy! 🎉

Read article
Channels (WhatsApp / IG / FB)

About Send Button Messages as a Poll

✨ If the "Send Button Messages as a Poll" option is enabled, messages with buttons will be sent as polls instead. This feature provides a simple and…

Read article
Channels (WhatsApp / IG / FB)

WhatsApp App Chats are not syncing but WhatsApp Web is syncing

Why Messages Show in WhatsApp Web but Not in the Mobile App

Read article
Channels (WhatsApp / IG / FB)

How to Fix the Generic User Error (135000) in WhatsApp Cloud API

Recently, multiple users have encountered the “generic user error” (Error code: 135000) while using the WhatsApp Cloud API. This issue commonly affects…

Read article
Channels (WhatsApp / IG / FB)

How to fix WhatsApp channel disconnecting frequently

Different channel types disconnect for different reasons. Find your channel type below.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 134011 (WABA Payments Terms Not Accepted) — WhatsApp Payments ToS Not Agreed — Fix

Error code #134011 — "Payments Terms Not Accepted". The WhatsApp Payments Terms of Service haven't been accepted. This is a setup step.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 133004 (WABA Server Temporarily Unavailable) — Registration Server Down / Wait — Fix

Error code #133004 — "Server Temporarily Unavailable". The registration/verification server is temporarily unavailable. This is on Meta's side — no client…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 133006 (WABA Phone Re-Verification Needed) — Number Must Be Verified Before Registration — Fix

Error code #133006 — "Phone Re-Verification Needed". The phone number needs to be verified before it can be registered. This is a registration step.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 133005 (WABA 2FA PIN Mismatch) — Incorrect Two-Step Verification PIN — Fix

Error code #133005 — "2FA PIN Mismatch". The two-step verification PIN provided is incorrect. This is a registration/verification issue.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 133008 (WABA Too Many PIN Guesses) — Account Temporarily Locked / Wait — Fix

Error code #133008 — "Too Many PIN Guesses". Too many incorrect 2FA PIN attempts temporarily locked the account. This is a security lockout.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 133010 (WABA Phone Number Not Registered) — Number Not Registered on Platform — Fix

Error code #133010 — "Phone Number Not Registered". The phone number hasn't been registered on the WhatsApp Business Platform, so API actions are rejected…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 133000 (WABA Incomplete Deregistration) — Previous Deregistration Did Not Finish — Fix

Error code #133000 — "Incomplete Deregistration". A previous deregistration attempt didn't complete, leaving the number in limbo. This is a…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 133015 (WABA Wait Before Registering) — Recently Deleted Number / Wait 5 min — Fix

Error code #133015 — "Wait Before Registering". A recently deleted phone number's deletion hasn't fully processed yet. This is a short Meta-side propagation…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 134102 (WABA Template Unavailable for Use) — Not Available / Eligibility Not Met — Fix

Error code #134102 — "Template Unavailable for Use". The template isn't available, or account eligibility isn't met. This can be partially fixed; sometimes…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 133009 (WABA PIN Guessed Too Fast) — PIN Entered Too Quickly / Wait — Fix

Error code #133009 — "PIN Guessed Too Fast". The 2FA PIN was entered too quickly and a rate limit was triggered. This is a security throttle.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 134101 (WABA Template Still Syncing) — New Template Propagating / Wait 10 min — Fix

Error code #134101 — "Template Still Syncing". A newly created template is still propagating through Meta's systems. This is a short, expected delay.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 134100 (WABA Only Marketing Messages Supported) — Wrong Template Type for Endpoint — Fix

Error code #134100 — "Only Marketing Messages Supported". This endpoint only supports marketing-category templates, but a different type was sent. This is a…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 132069 (WABA Flow Throttled) — Flow Limited to 10/hr / Unhealthy — Fix

Error code #132069 — "Flow Throttled". The Flow has been throttled to 10 messages per hour because Meta considers it unhealthy. This is a Flow health issue.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 132016 (WABA Template Disabled) — Permanently Disabled After Repeated Pauses — Fix

Error code #132016 — "Template Disabled". The template was permanently disabled after being paused multiple times for low quality. It cannot be re-enabled.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 132007 (WABA Template Format / Character Policy Violated) — Content Against Policy — Fix

Error code #132007 — "Template Format Character Policy Violated". The template content violates WhatsApp policy. This is a content/compliance issue.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 132012 (WABA Template Parameter Format Mismatch) — Variable Format Wrong — Fix

Error code #132012 — "Template Parameter Format Mismatch". The variable values don't match the expected format of the template's placeholders. This is a…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 132001 (WABA Template Does Not Exist) — Name, Language or Version Not Found — Fix

Error code #132001 — "Template Does Not Exist". The template name, language, or version wasn't found or isn't approved. This is a configuration issue, not a…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 132015 (WABA Template Paused) — Paused for Low Quality — Fix

Error code #132015 — "Template Paused". Meta paused this template because of a low quality rating. Action is required before it can send again.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 132018 (WABA Template Validation Error) — Parameter Validation Failed — Fix

Error code #132018 — "Template Validation Error". There's a validation issue with the template parameters. This is a payload/configuration issue.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 130472 (WABA User in Experiment) — Recipient in Meta A/B Test Group — Fix

Error code #130472 — "User in Experiment". The message wasn't sent because the recipient is in a Meta internal experiment group. This is a platform…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 132000 (WABA Template Param Count Mismatch) — Wrong Number of Variables — Fix

Error code #132000 — "Template Param Count Mismatch". The number of variables sent doesn't match the template's definition. This is a payload issue, not a…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 132005 (WABA Template Hydrated Text Too Long) — Message Exceeds Character Limit — Fix

Error code #132005 — "Template Hydrated Text Too Long". After inserting your variables, the final message text exceeds the character limit. This is a…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131037 (WABA Display Name Approval Required) — Business Name Not Approved — Fix

Error code #131037 — "Display Name Approval Required". A 555 business phone number needs an approved display name before it can send. This is a setup step…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131052 (WABA Media Download Error) — Cannot Download Media From User — Fix

Error code #131052 — "Media Download Error". Meta was unable to download media sent by the user. This depends on the user's file, so it can only be…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131053 (WABA Media Upload Error) — Cannot Upload Media to Customer — Fix

Error code #131053 — "Media Upload Error". Meta was unable to upload the media you're trying to send to a customer. This is a file/configuration issue.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131045 (WABA Incorrect Certificate) — Phone Registration Error / Certificate Invalid — Fix

Error code #131045 — "Incorrect Certificate". A phone number registration error — the certificate is missing or invalid. This is a registration setup issue.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131047 (WABA Re-engagement / Outside 24h Window) — Customer Service Window Closed — Fix

Error code #131047 — "Re-engagement Message (Outside 24h Window)". The 24-hour customer service window has closed, so you can't send a free-form message…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131026 (WABA Message Undeliverable) — Recipient Not on WhatsApp / Cannot Receive — Fix

Error code #131026 — "Message Undeliverable". Meta was unable to deliver the message to the recipient. This depends on the recipient's setup, so it can only…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131042 (WABA Business Eligibility / Payment Issue) — Payment Account Problem — Fix

Error code #131042 — "Business Eligibility Payment Issue". There's a problem with the payment account linked to your WABA, which is blocking sending. This…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131049 (WABA Meta Chose Not to Deliver) — Marketing Frequency Cap Reached — Fix

Error code #131049 — "Meta Chose Not to Deliver". Meta deliberately withheld delivery to protect the recipient's experience. This is a platform decision —…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131051 (WABA Unsupported Message Type) — Message Format Not Supported — Fix

Error code #131051 — "Unsupported Message Type". The message type you tried to send isn't supported by the API. This is a request-formatting issue.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131021 (WABA Recipient Cannot Be Sender) — Sending to Your Own Number — Fix

Error code #131021 — "Recipient Cannot Be Sender". The sending and recipient phone numbers are the same. This is a simple request issue, common during testing.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131057 (WABA Account in Maintenance Mode) — Temporary Maintenance / Wait — Fix

Error code #131057 — "Account in Maintenance Mode". Your WABA is temporarily in maintenance mode. This is on Meta's side — no client-side changes are needed.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131050 (WABA User Stopped Marketing Messages) — Recipient Opted Out — Respect Opt-Out

Error code #131050 — "User Stopped Marketing Messages". The recipient explicitly opted out of marketing messages from your number. Do not retry — this must…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131008 (WABA Required Parameter Missing) — Mandatory Field Not Included — Fix

Error code #131008 — "Required Parameter Missing". A mandatory parameter was not included in the API request. This is a request-formatting issue, not a…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131005 (WABA Access Denied) — Token Lacks Permission for This Action — Fix

Error code #131005 — "Access Denied". Your API token doesn't have permission to perform this action. This is a Meta-side token scope issue, not a ChatDaddy bug.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131016 (WABA Service Unavailable) — Meta Service Temporarily Down / Wait — Fix

Error code #131016 — "Service Unavailable". A Meta service is temporarily unavailable. This is on Meta's side — no client-side changes are needed.

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131009 (WABA Parameter Value Not Valid) — Invalid Value or Number Not Added to WABA — Fix

Error code #131009 — "Parameter Value Not Valid". One or more parameter values in the request are invalid. This is a request/configuration issue, not a…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131000 (WABA Something Went Wrong) — Unknown Internal Error / Message Not Sent — Fix

Error code #131000 — "Something Went Wrong". An unknown internal error prevented the message from sending. Usually transient on Meta's side; occasionally…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 133016 (WABA Registration Rate Limit) — Too Many Register/Deregister Attempts / Wait 72h — Fix

Error code #133016 — "Registration Rate Limit Exceeded". You made too many registration or deregistration attempts for a phone number. This is a Meta-side…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131056 (WABA Pair Rate Limit) — Too Many Messages to Same Recipient — Fix

Error code #131056 — "Pair Rate Limit Hit". Too many messages were sent to the same recipient in a short period. This is a temporary Meta-side limit on the…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 130429 (WABA Throughput Rate Limit) — Too Many Messages Per Second — Fix

Error code #130429 — "Rate Limit Hit (Throughput)". Your account reached Meta's Cloud API message throughput limit (messages per second). This is a…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131048 (WABA Spam Rate Limit) — Low Quality Rating / Messages Restricted — Urgent Fix

Error code #131048 — "Spam Rate Limit Hit". Meta has restricted your messages because of spam signals from recipients. This is urgent — your account health…

Read article
Channels (WhatsApp / IG / FB)

WABA 24-Hour Window — 'An approved template is required to start a new conversation'

The message "An approved template is required to start a new conversation" is a WhatsApp policy requirement (WABA), not a ChatDaddy bug.

Read article
Channels (WhatsApp / IG / FB)

WABA — Messaging Rate Limits by Tier

Key Points Limit counts unique customers reached, not messages sent Multiple messages to same customer = 1 toward limit Resets every 24 hours (rolling) Tier…

Read article
Channels (WhatsApp / IG / FB)

WABA — Phone Number Disconnected: Recovery Steps

Common Causes Failed billing (Meta suspended number) Quality rating dropped to Red Meta verification lapsed Policy violation (spam, non-opted-in contacts)…

Read article
Channels (WhatsApp / IG / FB)

WABA — Template Message Approval Timeline

Review Timeline Standard: 24–48 hours High-volume accounts with good quality history: may be instant Clear rejection: usually within hours Common Rejection…

Read article
Channels (WhatsApp / IG / FB)

WABA — 24-Hour Customer Service Window Rules

The Rule 24-hour window opens when customer sends any message Within 24h: send any free-form or template message After 24h: only approved template messages…

Read article
Channels (WhatsApp / IG / FB)

WABA — Template Message Composition Rule: Text Component Mandatory

Meta WhatsApp Business API requires every Message Template to contain a TEXT component. Video-only, image-only, or document-only templates are NOT approved…

Read article
Channels (WhatsApp / IG / FB)

WABA — End-to-End Encryption + Decryption Failure (97% Reliability)

WhatsApp messages are end-to-end encrypted between sender and recipient. Meta acts as a relay. When a message can't be delivered, the root cause is often a…

Read article
Channels (WhatsApp / IG / FB)

WABA — Meta Template Pricing & Message Category Guide (Marketing / Utility / Authentication)

Meta charges per template message sent through WABA. ChatDaddy passes this cost through at 0% markup. The total cost = ChatDaddy platform credits + Meta…

Read article
Channels (WhatsApp / IG / FB)

Meta WhatsApp Error Code 131031 (WABA Business Account Locked) — Account Banned / Policy Violation — Fix

Error code #131031 — "Business account has been locked". Appears as a pop-up in ChatDaddy when message sending fails. This is a Meta-side restriction, not a…

Read article
Channels (WhatsApp / IG / FB)

Common Message Flow Rejection Reasons (WABA)

Submissions are commonly rejected for the following reasons, so make sure you avoid these mistakes. Variable parameters are missing or have mismatched curly braces. The correct format is {{1}}. Vari

Read article
Channels (WhatsApp / IG / FB)

How to downgrade your WhatsApp Business API (WABA) number?

Thinking of stepping away from WhatsApp Business API? While deleting your entire account is an option, it's important to know that there's a simpler…

Read article
Channels (WhatsApp / IG / FB)

How to Resubmit Your Template on ChatDaddy

When Meta rejects a template, duplicate the message flow, rename it, fix the content and save to resubmit — with real ChatDaddy screenshots for every step, plus the one-click Resubmit All Templates button.

Read article
Channels (WhatsApp / IG / FB)

Messages Template Status (WABA)

Templates can have the following statuses. In-Review: Indicates that the template is still under review. Review can take up to 24 hours. Rejected: The template has been rejected during our review pr

Read article
Channels (WhatsApp / IG / FB)

How to Verify Your Business on Meta (Business Verification Guide)

Step to verify your Facebook Business To start business account verification, ensure eligibility and control over the account. If the "Start verification" button is not visible in the Security Centre

Read article
Channels (WhatsApp / IG / FB)

What’s the difference between Meta Business Manager and Meta Business Suite?

🧭 Meta now defaults to Business Suite for most desktop experiences. You can still switch back to Business Manager for verification tasks if needed.

Read article
Channels (WhatsApp / IG / FB)

WhatsApp Green Tick Application Requirements

⁠ ⁠You must be using an approved Business Account ⁠ ⁠You must enable 2 Step Authentication ⁠ ⁠Facebook Business Manager should be verified by Facebook ⁠ ⁠Must be a business (Individuals are not all

Read article
Channels (WhatsApp / IG / FB)

WhatsApp Business API Template Message Character Limit Guidelines

This document outlines the character limits applied to WhatsApp Business API template messages. These limits are defined by Meta and must be followed to…

Read article
Channels (WhatsApp / IG / FB)

WhatsApp Limitation - Message not available

📖 Help Guide: WhatsApp Error Messages – “This message is not available” & “Waiting for this message, This may take a while”

Read article
Channels (WhatsApp / IG / FB)

Will Rescanning the QR Code Sync All Old Messages?

Rescanning the QR code might help — but it’s not guaranteed to sync all old messages. In fact, it can sometimes lead to: Different data being pulled from WhatsApp Longer sync times Temporary disrup

Read article
Channels (WhatsApp / IG / FB)

Will I lose my Meta Verified badge when I onboard, and how can I restore it?

🧾 Yes. Onboarding your WhatsApp Business App to the WhatsApp Business API removes your Meta Verified badge (blue tick). To restore it, you’ll need to re-subscribe through your Meta Business Profile (

Read article
Channels (WhatsApp / IG / FB)

WhatsApp Business Policy 2026

WhatsApp has entered a new enforcement era in 2026 with four major changes: Stricter Enforcement — Enhanced scam detection and account bans Complaint…

Read article
Channels (WhatsApp / IG / FB)

How to Connect Messenger to ChatDaddy

Step-by-step: connect your Facebook Messenger page to ChatDaddy — Manage Channels, Facebook login, page selection and permissions.

Read article
Channels (WhatsApp / IG / FB)

Managing Phone Numbers

Edit Name: - You can edit the name associated with the phone number by clicking the "Edit" button. Delete Phone Number: If you need to change the phone number, you must delete the existing number an

Read article
Channels (WhatsApp / IG / FB)

How can I tell if a buyer has hidden their phone number?

If you click the "Open Eye" icon and see a popup message about protecting customer privacy, this indicates the buyer has hidden their number. See the image…

Read article
Channels (WhatsApp / IG / FB)

Do I need to keep the WhatsApp Business App active?

⚠️ Yes! You must open the WhatsApp Business App at least once every 14 days to keep your connection active. If not, your Channel connection may be removed, which can disrupt message deliverability on

Read article
Channels (WhatsApp / IG / FB)

Connect WhatsApp to Facebook Page

Log in to business.facebook.com Go to "Settings" > "WhatsApp Accounts" Click "Add WhatsApp Account" Select your WhatsApp Business number Confirm connection…

Read article
Channels (WhatsApp / IG / FB)

Adding a Phone Number

To add a new phone number, follow these steps: 1. Click "Add your phone number": - Navigate to the Phone Numbers page and click on the button labeled "Add your phone number". 1. Enter Details in the

Read article
Channels (WhatsApp / IG / FB)

Channels — Connecting WhatsApp Number via QR Code

Channels — Connecting WhatsApp via QR Code

Read article
Channels (WhatsApp / IG / FB)

How to Change a Channel Name

This feature allows you to update a channel name within ChatDaddy to improve internal identification and organization.

Read article
Channels (WhatsApp / IG / FB)

How to Check Your WhatsApp Business API (WABA) Account Quality

Learn how to find and read your WABA account quality rating (High/Medium/Low), messaging limit, and account health directly from the ChatDaddy Manage Channels page.

Read article
Channels (WhatsApp / IG / FB)

Understanding WhatsApp Limitations — Bans, Sync Issues & Message Not Available

This guide is designed for ChatDaddy customers who are using WhatsApp (WhatsApp Personal/ WhatsApp Business) and want to understand: Why certain WhatsApp issues happen What you can do to fix or mini

Read article
Channels (WhatsApp / IG / FB)

How to Disconnect Your WhatsApp Business App from Meta Inbox (to Link with ChatDaddy)

If your WhatsApp Business app is currently linked to Meta Inbox (Business Platform), you’ll need to disconnect it first before connecting your number to ChatDaddy. Please follow the steps below caref

Read article
Channels (WhatsApp / IG / FB)

WhatsApp Groups API — WABA Group Messaging for Business

The WhatsApp Groups API lets verified businesses create invite-only group conversations with up to 8 participants for multi-party support and account management. Requires OBA status and 100k daily messaging tier.

Read article
Channels (WhatsApp / IG / FB)

Keep an Eye on Your WhatsApp Account Quality

Learn how to check and understand your WhatsApp Business API quality rating in ChatDaddy — including messaging limits, account health, and tips to maintain a high rating.

Read article
Channels (WhatsApp / IG / FB)

How to Grow Your WhatsApp Messaging Limit with the AI Tier Assistant

Learn how to use ChatDaddy's AI Tier Assistant and Messaging Tier Guide to check your current WABA messaging tier, track progress toward the next limit, and take action to grow your daily messaging cap.

Read article
Channels (WhatsApp / IG / FB)

How to Change Your WhatsApp Business Display Name

Update the display name on your WhatsApp Business API profile via Meta Business Manager — including the 10-changes-per-30-days limit, 1–2 day approval time, and what happens to your green tick.

Read article
Channels (WhatsApp / IG / FB)

Getting Ready for WhatsApp Promotional Messaging (Opt-Ins, Templates & Quality)

Everything to prepare before sending WhatsApp promotional broadcasts on ChatDaddy — opted-in contacts, approved templates, credit balance, messaging limits, and how to scale from 250 to unlimited messages a day.

Read article
Channels (WhatsApp / IG / FB)

How to Turn Off WhatsApp Two-Step Verification (2FA PIN)

Turn off two-step verification in WhatsApp Manager — a required step before migrating your phone number to the WhatsApp Business API. Six steps with Meta menu paths.

Read article
Channels (WhatsApp / IG / FB)

WhatsApp Business API: Profile Settings, File Limits & Account Best Practices

Configure your WABA business profile (photo, about, address, website), know Meta's file size limits and number rules, reserve your WhatsApp username, and follow best practices that keep your account in good standing.

Read article
Channels (WhatsApp / IG / FB)

Understanding WhatsApp Limitation Cards — Why a Message Can't Be Shown, Sent, or Approved

ChatDaddy now explains every WhatsApp API limitation in-app: why an incoming message can't be shown, why your draft won't send, and why an authentication template was rejected — with the exact workaround for each.

Read article
Channels (WhatsApp / IG / FB)

CTWA vs Traditional Broadcast — Which Should You Use?

Click-to-WhatsApp Ads (CTWA) bring new customers to you and open a free 72-hour window; broadcasts re-engage contacts you already have. Here's when to use each, what you need to set up, and how the costs compare.

Read article
Channels (WhatsApp / IG / FB)

How to Use the WhatsApp Business Testing Channel (Practise WABA Safely)

The WhatsApp Business testing channel is a fully simulated WABA inbox — practise reply buttons, lists, the 24-hour window, notes and calls with a fictional customer. Nothing is sent, nothing is charged.

Read article