Channels (WhatsApp / IG / FB)
Connect and manage WhatsApp, Instagram, Facebook channels.
How To Clear Pending Message
Follow the steps below to remove any pending or scheduled messages from your channel: 1️⃣ Go to Manage Channels  Navigate to th
How to Change a Channel Name
## Feature Overview 🔍 This feature allows you to update a channel name within ChatDaddy to improve internal identification and organization. The update is for internal reference only. --- ## When
What is a Channel?
A channel is a social media account connected to ChatDaddy. This includes WhatsApp numbers, SMS numbers, email accounts, and Facebook Messenger accounts. You can connect multiple channels to ChatDaddy
How to Delete a Channel?
Having trouble deleting a channel? Don’t worry — this is not a bug, but a designed system limitation. # Steps > **You can only delete channels if you have an admin role and the channel has never bee
Troubleshooting Chat Sync Delays
# 🔄 Sync Stalled – Reconnect Channel If your chat sync is stalled, follow these steps to restore connection:  ### 1. Check Chann
How to Reconnect a Channel on ChatDaddy
# Don’t worry—reconnecting them is quick and easy. ### Sometimes your WhatsApp channels may get disconnected. Just follow the steps below: ### ✅ Step 1: Access Manage Channels 1. Log in to your C
How to auto-assign chats?
 Streamline workflow with automated chat distribution. Assign incoming chats to teammates efficiently, either by specific criteria
How to add additional Channels?
Learn how to add more than 1 channel to ChatDaddy
How to Disconnect a Channel?
[https://www.youtube.com/watch?v=GNxb4iEtgVU](https://www.youtube.com/watch?v=GNxb4iEtgVU) > **If you disconnect a channel, you will not be able to send or receive any messages till you re-connect it
Troubleshooting QR Code Scan Issues on ChatDaddy - Couldn’t log in.
### If you're having trouble scanning the QR code to log into ChatDaddy, here are some steps you can try to resolve the issue:  #
Email Channel
  # Intro Elevate Your Marketing Strategy with ChatDaddy's
SMS Channel
## How to Integrate SMS Channel? [https://drive.google.com/file/d/101kamNu8e9tI6rDBfHsbPijh6oQZAlQw/view?usp=sharing](https://drive.google.com/file/d/101kamNu8e9tI6rDBfHsbPijh6oQZAlQw/view?usp=sharin
Instagram Channel
Connecting Your Instagram Channel
Messenger Channel
Connect Facebook Messenger Channel to streamline customer interactions and automate workflows with seamless integration.
SMS Pricing FAQ
## Why Are My Text Message Costs So High? You send what feels like the perfect text message for your campaign—but when you get the bill, it's way more than you expected. Why? You’ve been charged for
Understanding the 24-Hour Messaging Window
 # 1️⃣ What Is WhatsApp Co-Existence? Co-Existence allows you to: - ✅ Keep using WhatsApp Business App on your phone - ✅ Connect
Best Practices to avoid a Template Message rejection
## Overview If your WhatsApp template is rejected, it means Meta did not approve the message during review. This guide explains: - Where to check rejection details - Common Meta rejection errors -
How to Submit a Template for Approval
## Step-by-Step Guide to Submitting a Template [https://drive.google.com/file/d/1IhB_yagjx_fXxydjeLgDJ4WomnzkuaKf/view](https://drive.google.com/file/d/1IhB_yagjx_fXxydjeLgDJ4WomnzkuaKf/view) Follow
How to Migrate your WhatsApp Business API (WABA) number to WhatsApp Business?
## Intro Thinking of stepping away from WhatsApp Business API? While deleting your entire account is an option, it's important to know that there's a simpler solution! Downgrading your WhatsApp Busin
How to Migrate a Whatsapp Business API Account?
 # Introduction Migrating a WhatsApp Business Account (WABA) can be a complex process that involves several critical steps and co
How to delete your WhatsApp account?
# Intro - To apply for WhatsApp Business API, you must use a number that does not have an account on any WhatsApp app. - You can use a phone number that is already registered in the Android, iPhone,
What is WhatsApp Green tick and how to get it?
The Green Tick next to the contact's name means that Meta has confirmed that it is the authentic presence of that person or business. ### WhatsApp Green Tick Application Requirements - You must b
What are Template Messages?
## Messages Types We support two types of messages: free-form messages and template messages. Template messages can only be sent to a user who has opted-in to allow a business to send messages to the
Whatsapp Business API message FAQ
### Why don’t special characters like exclamation marks etc. show up in a Button message? If you tried adding special characters to a button on a whatsapp message, and saw that the message goes witho
Troubleshoot WABA template message rejection
### ✅ Step-by-Step Guide to Check Rejection Reason In this article, we will be guiding you on how to check the template message rejection reason in your business manager. This will help you to rectif
Unsupported message types
Understand the messaging limitations of WhatsApp Business API
Understanding Messenger Message Sending Rules on ChatDaddy
### 📩 Why can’t I send triggers or broadcasts on Messenger? If you’re using Facebook Messenger with ChatDaddy, message delivery depends on Meta’s messaging window rules. Here’s a breakdown to help yo
Advanced Comment Settings(Silencing Comments)
## Intro Do you find your inbox getting overwhelmed with comments, especially during live streams? ChatDaddy's "Silence Comments" setting can help you manage the noise! This guide explains how to co
Migrate From Manychat to ChatDaddy (Messenger)
## Why This Matters Moving from Another App to ChatDaddy If you're switching from another messaging app to ChatDaddy for your Facebook Page, you need to tell Facebook to send your messages to ChatDa
Messenger/Instagram Channel FAQs
Here's a breakdown of common issues and solutions for Messenger and Instagram messages not appearing or functioning correctly in ChatDaddy: ## Why am I not getting any Messenger or Instagram messages
Understanding Comment Reply Limitations on Instagram and Messenger (ChatDaddy)
## Intro This document outlines the limitations imposed by Meta (Facebook/Instagram) when privately responding to comments through ChatDaddy. Understanding these limitations is crucial for effective
How to Backup & Restore WhatsApp Data
## Overview This guide explains how to back up your chats from WhatsApp Personal and restore them into the WhatsApp Business App on Android devices using Google Drive. > ⚠️ This process is Android o
Understanding WhatsApp LID (@lid)
## ✨ What Is @lid? LID (Link ID) is a new identifier used by WhatsApp to hide a user's phone number. Instead of: ```plain text 56985037389@s.whatsapp.net ``` you may now see: ```plain text 1523
Seamlessly Reconnecting After a Long Time/Migrating to a New Number
How to seamlessly migrate a channel to a new number, or reconnect the same number after changing to a new phone, or just reconnect after a long time
ChatDaddy Message Tick Explanation
## ChatDaddy uses a tick system similar to WhatsApp Web to indicate the delivery and read status of your messages. ### Understanding what each tick means can help you track your communication and en
WhatsApp Chat History Sync Issues
In depth guide to understand Chat History sync issues with QR based WhatsApp channels.
WhatsApp Messages Not Syncing to Mobile (Sender’s Device)
## Issue Due to WhatsApp's multi-device sync limitations, messages sent through WhatsApp Web-based connections may not appear on the sender's mobile device, even though recipients can see them. This
Understanding WhatsApp Notifications with ChatDaddy
About WhatsApp Notifications & "Online" Status with ChatDaddy
Understanding Chat Action Sync
Learn how to keep your WhatsApp and ChatDaddy experiences synchronized. You'll also learn how to disable this feature if you prefer to manage your chats independently.
How to Change the WhatsApp Phone Number Connected to a Channel
Changing the WhatsApp phone number connected to a channel in ChatDaddy is a straightforward process. Follow the steps below to ensure a seamless transition: Step 1: Login to ChatDaddy with your Phone
How to enable/disable Chat History Sync?
Learn more about Chat History Sync and how to enable/disable it.
Poll Button - Here's What You Should Know
# 📢 Update: Poll Buttons Now Working We’re happy to share that poll buttons on WhatsApp are now fully supported in ChatDaddy! 🎉 You can once again create polls, receive votes, and run automations s
About Send Button Messages as a Poll
## Overview ✨ If the "Send Button Messages as a Poll" option is enabled, messages with buttons will be sent as polls instead. This feature provides a simple and interactive way to collect responses.
WhatsApp App Chats are not syncing but WhatsApp Web is syncing
## Why Messages Show in WhatsApp Web but Not in the Mobile App Sometimes you might notice that messages are visible on WhatsApp Web but not showing on your phone’s WhatsApp app. This happens when you
How to Fix the Generic User Error (135000) in WhatsApp Cloud API
A Step-by-Step Troubleshooting Guide ## 📌 Overview Recently, multiple users have encountered the “generic user error” (Error code: 135000) while using the WhatsApp Cloud API. This issue commonly aff
How to Disconnect Your WhatsApp Business App from Meta Inbox (to Link with ChatDaddy)
If your WhatsApp Business app is currently linked to Meta Inbox (Business Platform), you’ll need to disconnect it first before connecting your number to ChatDaddy. Please follow the steps below caref
How to fix WhatsApp channel disconnecting frequently
> **Different channel types disconnect for different reasons. Find your channel type below.** --- ## 1️⃣ QR Connection (Personal WhatsApp / WhatsApp Business App) ### Why it disconnects Works like WhatsApp Web — your phone must stay on and online at all times. WhatsApp can break the session an
Error Glossary
# WhatsApp Error Message # Meta ( Facebook ) Error messages Authorization Errors Integrity Errors Other Errors
Meta WhatsApp Error Code 134011 (WABA Payments Terms Not Accepted) — WhatsApp Payments ToS Not Agreed — Fix
## Overview Error code #134011 — "Payments Terms Not Accepted". The WhatsApp Payments Terms of Service haven't been accepted. This is a setup step. ## Why This Happens - The business hasn't agreed
Meta WhatsApp Error Code 133004 (WABA Server Temporarily Unavailable) — Registration Server Down / Wait — Fix
## Overview Error code #133004 — "Server Temporarily Unavailable". The registration/verification server is temporarily unavailable. This is on Meta's side — no client changes are needed. ## Why This
Meta WhatsApp Error Code 133006 (WABA Phone Re-Verification Needed) — Number Must Be Verified Before Registration — Fix
## Overview Error code #133006 — "Phone Re-Verification Needed". The phone number needs to be verified before it can be registered. This is a registration step. ## Why This Happens - The number has
Meta WhatsApp Error Code 133005 (WABA 2FA PIN Mismatch) — Incorrect Two-Step Verification PIN — Fix
## Overview Error code #133005 — "2FA PIN Mismatch". The two-step verification PIN provided is incorrect. This is a registration/verification issue. ## Why This Happens - The wrong PIN was entered
Meta WhatsApp Error Code 133008 (WABA Too Many PIN Guesses) — Account Temporarily Locked / Wait — Fix
## Overview Error code #133008 — "Too Many PIN Guesses". Too many incorrect 2FA PIN attempts temporarily locked the account. This is a security lockout. ## Why This Happens - Excessive failed PIN e
Meta WhatsApp Error Code 133010 (WABA Phone Number Not Registered) — Number Not Registered on Platform — Fix
## Overview Error code #133010 — "Phone Number Not Registered". The phone number hasn't been registered on the WhatsApp Business Platform, so API actions are rejected. This is a setup step. ## Why T
Meta WhatsApp Error Code 133000 (WABA Incomplete Deregistration) — Previous Deregistration Did Not Finish — Fix
## Overview Error code #133000 — "Incomplete Deregistration". A previous deregistration attempt didn't complete, leaving the number in limbo. This is a registration-state issue. ## Why This Happens
Meta WhatsApp Error Code 133015 (WABA Wait Before Registering) — Recently Deleted Number / Wait 5 min — Fix
## Overview Error code #133015 — "Wait Before Registering". A recently deleted phone number's deletion hasn't fully processed yet. This is a short Meta-side propagation delay. ## Why This Happens -
Meta WhatsApp Error Code 134102 (WABA Template Unavailable for Use) — Not Available / Eligibility Not Met — Fix
## Overview Error code #134102 — "Template Unavailable for Use". The template isn't available, or account eligibility isn't met. This can be partially fixed; sometimes it just needs time. ## Why Thi
Meta WhatsApp Error Code 133009 (WABA PIN Guessed Too Fast) — PIN Entered Too Quickly / Wait — Fix
## Overview Error code #133009 — "PIN Guessed Too Fast". The 2FA PIN was entered too quickly and a rate limit was triggered. This is a security throttle. ## Why This Happens - Rapid PIN entry was d
Meta WhatsApp Error Code 134101 (WABA Template Still Syncing) — New Template Propagating / Wait 10 min — Fix
## Overview Error code #134101 — "Template Still Syncing". A newly created template is still propagating through Meta's systems. This is a short, expected delay. ## Why This Happens - Template sync
Meta WhatsApp Error Code 134100 (WABA Only Marketing Messages Supported) — Wrong Template Type for Endpoint — Fix
## Overview Error code #134100 — "Only Marketing Messages Supported". This endpoint only supports marketing-category templates, but a different type was sent. This is a request-configuration issue.
Meta WhatsApp Error Code 132069 (WABA Flow Throttled) — Flow Limited to 10/hr / Unhealthy — Fix
## Overview Error code #132069 — "Flow Throttled". The Flow has been throttled to 10 messages per hour because Meta considers it unhealthy. This is a Flow health issue. ## Why This Happens - Flow e
Meta WhatsApp Error Code 132016 (WABA Template Disabled) — Permanently Disabled After Repeated Pauses — Fix
## Overview Error code #132016 — "Template Disabled". The template was permanently disabled after being paused multiple times for low quality. It cannot be re-enabled. ## Why This Happens - The tem
Meta WhatsApp Error Code 132007 (WABA Template Format / Character Policy Violated) — Content Against Policy — Fix
## Overview Error code #132007 — "Template Format Character Policy Violated". The template content violates WhatsApp policy. This is a content/compliance issue. ## Why This Happens - Prohibited con
Meta WhatsApp Error Code 132012 (WABA Template Parameter Format Mismatch) — Variable Format Wrong — Fix
## Overview Error code #132012 — "Template Parameter Format Mismatch". The variable values don't match the expected format of the template's placeholders. This is a payload-format issue. ## Why This
Meta WhatsApp Error Code 132001 (WABA Template Does Not Exist) — Name, Language or Version Not Found — Fix
## Overview Error code #132001 — "Template Does Not Exist". The template name, language, or version wasn't found or isn't approved. This is a configuration issue, not a ChatDaddy bug. ## Why This Ha
Meta WhatsApp Error Code 132015 (WABA Template Paused) — Paused for Low Quality — Fix
## Overview Error code #132015 — "Template Paused". Meta paused this template because of a low quality rating. Action is required before it can send again. ## Why This Happens - Recipients have bee
Meta WhatsApp Error Code 132018 (WABA Template Validation Error) — Parameter Validation Failed — Fix
## Overview Error code #132018 — "Template Validation Error". There's a validation issue with the template parameters. This is a payload/configuration issue. ## Why This Happens - Parameter configu
Meta WhatsApp Error Code 130472 (WABA User in Experiment) — Recipient in Meta A/B Test Group — Fix
## Overview Error code #130472 — "User in Experiment". The message wasn't sent because the recipient is in a Meta internal experiment group. This is a platform limitation — it can't be overridden. #
Meta WhatsApp Error Code 132000 (WABA Template Param Count Mismatch) — Wrong Number of Variables — Fix
## Overview Error code #132000 — "Template Param Count Mismatch". The number of variables sent doesn't match the template's definition. This is a payload issue, not a ChatDaddy bug. ## Why This Happ
Meta WhatsApp Error Code 132005 (WABA Template Hydrated Text Too Long) — Message Exceeds Character Limit — Fix
## Overview Error code #132005 — "Template Hydrated Text Too Long". After inserting your variables, the final message text exceeds the character limit. This is a content-length issue. ## Why This Ha
Meta WhatsApp Error Code 131037 (WABA Display Name Approval Required) — Business Name Not Approved — Fix
## Overview Error code #131037 — "Display Name Approval Required". A 555 business phone number needs an approved display name before it can send. This is a setup step, not a ChatDaddy bug. ## Why Th
Meta WhatsApp Error Code 131052 (WABA Media Download Error) — Cannot Download Media From User — Fix
## Overview Error code #131052 — "Media Download Error". Meta was unable to download media sent by the user. This depends on the user's file, so it can only be partially fixed from your side. ## Why
Meta WhatsApp Error Code 131053 (WABA Media Upload Error) — Cannot Upload Media to Customer — Fix
## Overview Error code #131053 — "Media Upload Error". Meta was unable to upload the media you're trying to send to a customer. This is a file/configuration issue. ## Why This Happens - Unsupported
Meta WhatsApp Error Code 131045 (WABA Incorrect Certificate) — Phone Registration Error / Certificate Invalid — Fix
## Overview Error code #131045 — "Incorrect Certificate". A phone number registration error — the certificate is missing or invalid. This is a registration setup issue. ## Why This Happens - The ph
Meta WhatsApp Error Code 131047 (WABA Re-engagement / Outside 24h Window) — Customer Service Window Closed — Fix
## Overview Error code #131047 — "Re-engagement Message (Outside 24h Window)". The 24-hour customer service window has closed, so you can't send a free-form message. This is expected WhatsApp behavio
Meta WhatsApp Error Code 131026 (WABA Message Undeliverable) — Recipient Not on WhatsApp / Cannot Receive — Fix
## Overview Error code #131026 — "Message Undeliverable". Meta was unable to deliver the message to the recipient. This depends on the recipient's setup, so it can only be partially fixed from your s
Meta WhatsApp Error Code 131042 (WABA Business Eligibility / Payment Issue) — Payment Account Problem — Fix
## Overview Error code #131042 — "Business Eligibility Payment Issue". There's a problem with the payment account linked to your WABA, which is blocking sending. This is a billing setup issue on Meta
Meta WhatsApp Error Code 131049 (WABA Meta Chose Not to Deliver) — Marketing Frequency Cap Reached — Fix
## Overview Error code #131049 — "Meta Chose Not to Deliver". Meta deliberately withheld delivery to protect the recipient's experience. This is a platform decision — it cannot be forced. ## Why Thi
Meta WhatsApp Error Code 131051 (WABA Unsupported Message Type) — Message Format Not Supported — Fix
## Overview Error code #131051 — "Unsupported Message Type". The message type you tried to send isn't supported by the API. This is a request-formatting issue. ## Why This Happens - You're sending
Meta WhatsApp Error Code 131021 (WABA Recipient Cannot Be Sender) — Sending to Your Own Number — Fix
## Overview Error code #131021 — "Recipient Cannot Be Sender". The sending and recipient phone numbers are the same. This is a simple request issue, common during testing. ## Why This Happens - You
Meta WhatsApp Error Code 131057 (WABA Account in Maintenance Mode) — Temporary Maintenance / Wait — Fix
## Overview Error code #131057 — "Account in Maintenance Mode". Your WABA is temporarily in maintenance mode. This is on Meta's side — no client-side changes are needed. ## Why This Happens - Meta
Meta WhatsApp Error Code 131050 (WABA User Stopped Marketing Messages) — Recipient Opted Out — Respect Opt-Out
## Overview Error code #131050 — "User Stopped Marketing Messages". The recipient explicitly opted out of marketing messages from your number. Do not retry — this must be respected. ## Why This Happ
Meta WhatsApp Error Code 131008 (WABA Required Parameter Missing) — Mandatory Field Not Included — Fix
## Overview Error code #131008 — "Required Parameter Missing". A mandatory parameter was not included in the API request. This is a request-formatting issue, not a ChatDaddy bug. ## Why This Happens
Meta WhatsApp Error Code 131005 (WABA Access Denied) — Token Lacks Permission for This Action — Fix
## Overview Error code #131005 — "Access Denied". Your API token doesn't have permission to perform this action. This is a Meta-side token scope issue, not a ChatDaddy bug. ## Why This Happens - Th
Meta WhatsApp Error Code 131016 (WABA Service Unavailable) — Meta Service Temporarily Down / Wait — Fix
## Overview Error code #131016 — "Service Unavailable". A Meta service is temporarily unavailable. This is on Meta's side — no client-side changes are needed. ## Why This Happens - Planned maintena
Meta WhatsApp Error Code 131009 (WABA Parameter Value Not Valid) — Invalid Value or Number Not Added to WABA — Fix
## Overview Error code #131009 — "Parameter Value Not Valid". One or more parameter values in the request are invalid. This is a request/configuration issue, not a ChatDaddy bug. ## Why This Happens
Meta WhatsApp Error Code 131000 (WABA Something Went Wrong) — Unknown Internal Error / Message Not Sent — Fix
## Overview Error code #131000 — "Something Went Wrong". An unknown internal error prevented the message from sending. Usually transient on Meta's side; occasionally needs escalation. ## Why This Ha
Meta WhatsApp Error Code 133016 (WABA Registration Rate Limit) — Too Many Register/Deregister Attempts / Wait 72h — Fix
## Overview Error code #133016 — "Registration Rate Limit Exceeded". You made too many registration or deregistration attempts for a phone number. This is a Meta-side cooldown, not a ChatDaddy bug.
Meta WhatsApp Error Code 131056 (WABA Pair Rate Limit) — Too Many Messages to Same Recipient — Fix
## Overview Error code #131056 — "Pair Rate Limit Hit". Too many messages were sent to the same recipient in a short period. This is a temporary Meta-side limit on the sender–recipient pair, not a Ch
Meta WhatsApp Error Code 130429 (WABA Throughput Rate Limit) — Too Many Messages Per Second — Fix
## Overview Error code #130429 — "Rate Limit Hit (Throughput)". Your account reached Meta's Cloud API message throughput limit (messages per second). This is a temporary Meta-side throttle, not a Cha
Meta WhatsApp Error Code 131048 (WABA Spam Rate Limit) — Low Quality Rating / Messages Restricted — Urgent Fix
## Overview Error code #131048 — "Spam Rate Limit Hit". Meta has restricted your messages because of spam signals from recipients. This is urgent — your account health is at risk. It is a Meta-side q
WABA 24-Hour Window — 'An approved template is required to start a new conversation'
## Overview The message "An approved template is required to start a new conversation" is a WhatsApp policy requirement (WABA), not a ChatDaddy bug. ## Why It Happens WABA channels only allow free-
WABA — Messaging Rate Limits by Tier
## Tier Overview ## Key Points - Limit counts unique customers reached, not messages sent - Multiple messages to same customer = 1 toward limit - Resets every 24 hours (rolling) - Tier upgrades auto
WABA — Phone Number Disconnected: Recovery Steps
## Common Causes 1. Failed billing (Meta suspended number) 1. Quality rating dropped to Red 1. Meta verification lapsed 1. Policy violation (spam, non-opted-in contacts) ## Recovery Steps 1. Check M
WABA — Template Message Approval Timeline
## Review Timeline - Standard: 24–48 hours - High-volume accounts with good quality history: may be instant - Clear rejection: usually within hours ## Common Rejection Reasons - Promotional language
WABA — 24-Hour Customer Service Window Rules
## The Rule - 24-hour window opens when customer sends any message - Within 24h: send any free-form or template message - After 24h: only approved template messages can be sent - Window resets every
WABA — Template Message Composition Rule: Text Component Mandatory
### Rule Meta WhatsApp Business API requires every Message Template to contain a TEXT component. Video-only, image-only, or document-only templates are NOT approved by Meta. Every media node MUST hav
WABA — End-to-End Encryption + Decryption Failure (97% Reliability)
### Rule WhatsApp messages are end-to-end encrypted between sender and recipient. Meta acts as a relay. When a message can't be delivered, the root cause is often a decryption failure on the recipien
WABA — Meta Template Pricing & Message Category Guide (Marketing / Utility / Authentication)
## Overview Meta charges per template message sent through WABA. ChatDaddy passes this cost through at 0% markup. The total cost = ChatDaddy platform credits + Meta per-message fee. For full pricing
Meta WhatsApp Error Code 131031 (WABA Business Account Locked) — Account Banned / Policy Violation — Fix
## Overview Error code #131031 — "Business account has been locked". Appears as a pop-up in ChatDaddy when message sending fails. This is a Meta-side restriction, not a ChatDaddy bug. Commonly preced
Common Message Flow Rejection Reasons (WABA)
Submissions are commonly rejected for the following reasons, so make sure you avoid these mistakes. Variable parameters are missing or have mismatched curly braces. The correct format is {{1}}. Vari
CTWA vs Traditional Broadcast
## Pre-Setup Requirements 1. Facebook Business Manager set up and verified 1. Facebook Ads account set up with balance 1. WhatsApp Business API connected to ChatDaddy 1. Facebook Page connected to Wh
Email Broadcast Template
When to use this template: Use the Email Broadcast Template when importing contacts to whom you intend to send email broadcasts through ChatDaddy. This template is specifically designed to capture ema
How to downgrade your WhatsApp Business API (WABA) number?
## Intro Thinking of stepping away from WhatsApp Business API? While deleting your entire account is an option, it's important to know that there's a simpler solution! Downgrading your WhatsApp Busin
How to Resubmit Your Template on ChatDaddy
Go to the Message Flows section in your ChatDaddy dashboard. Click on the three-dot menu next to the rejected flow and select “Duplicate”. Give the duplicated template a new name (rejected template
Messages Template Status (WABA)
Templates can have the following statuses. In-Review: Indicates that the template is still under review. Review can take up to 24 hours. Rejected: The template has been rejected during our review pr
Meta (WhatsApp Business API) Charges
Charged separately by Meta Based on message category and conversation windows Applies mainly to WABA messages ## Summary (Quick Reference) ✅ Active chat = at least 1 message in the month ✅ Counte
Phase 2: Verify your Business on Meta
Step to verify your Facebook Business To start business account verification, ensure eligibility and control over the account. If the "Start verification" button is not visible in the Security Centre
Steps to Verify Your Business
Go to Business Settings → Security Center → Start Verification. Add your organization’s details (Name, Address, Phone number, Website). Select a contact method to receive a confirmation code. Uploa
What’s the difference between Meta Business Manager and Meta Business Suite?
🧭 Meta now defaults to Business Suite for most desktop experiences. You can still switch back to Business Manager for verification tasks if needed. ## 📬 Need Help? If you encounter issues during set
WhatsApp Green Tick Application Requirements
You must be using an approved Business Account You must enable 2 Step Authentication Facebook Business Manager should be verified by Facebook Must be a business (Individuals are not all
Why Use CTWA?
- Reduce ban risk — Customer initiates the conversation, not seen as spam - Reduce message costs — 24-hour free conversation window after customer clicks - Increase conversion rate — Customers already
How to Create/Verify/Connect your Whatsapp Business API to ChatDaddy?
❗ Note: Before you can Create/Verify/Connect your Whatsapp Business API to ChatDaddy, please make sure you have a Meta Business Account with a Verified Business on Meta. If not, then please refer to
WhatsApp Business API Template Message Character Limit Guidelines
## Overview This document outlines the character limits applied to WhatsApp Business API template messages. These limits are defined by Meta and must be followed to ensure successful template submiss
How to get a Meta Business Manager Account and verify your Business on Meta? (required for Official Whatsapp Business API)
❗ Note: To get the Whatsapp Official Business API, you need a Meta Business Manager Account and a verified Business on Meta. If you have both of them, please go to the next article If not, then foll
For additional WhatsApp troubleshooting resources.
About "Waiting for this message. This may take a while." Seeing "Waiting for this message. Check your phone." Guide on how to “Troubleshoot Chat Sync Delays” ## Or --- 📖 Read the full article: h
WhatsApp Limitation - Message not available
📖 Help Guide: WhatsApp Error Messages – “This message is not available” & “Waiting for this message, This may take a while” ## Overview These messages appear when WhatsApp cannot display the content
Will Rescanning the QR Code Sync All Old Messages?
Rescanning the QR code might help — but it’s not guaranteed to sync all old messages. In fact, it can sometimes lead to: Different data being pulled from WhatsApp Longer sync times Temporary disrup
WhatsApp Business Policy 2026
## The New Enforcement Era WhatsApp has entered a new enforcement era in 2026 with four major changes: 1. Stricter Enforcement — Enhanced scam detection and account bans 1. Complaint Sensitivity — U
Sometimes your WhatsApp channels may get disconnected. Just follow the steps below:
✅ Step 1: Access Manage Channels Log in to your ChatDaddy dashboard. On the left-hand side menu, hover over the Inbox section. Click on Manage Channels. ## 🔍 Step 2: Identify the Disconnected Chan
📱 Phone Number Page in List View
Managing phone numbers is now simpler and more efficient. The Phone Number page now adopts a list view format, allowing you to view more details at a glance and improve navigation. These updates are
Next to the disconnected channel, click on the “Scan QR” or “Connect” button.
📱 Step 4: Choose a Reconnection Method You'll see two options to reconnect your channel: Option 1: Scan QR from WhatsApp Open the WhatsApp app on your phone. Go to Linked Devices in WhatsApp setti
🌐 New Manage Channel UI
Our redesigned Manage Channel interface makes navigating and managing your channels smoother than ever: List Layout: A new, information-rich list layout replaces the card view, enabling you to view m
New Contacts By Channel
Definition: Breaks down new contacts by their communication channel. Example: WhatsApp: 7 Messenger: 3 Instagram: 1 Email: 1 SMS: 1 ## 4. Message Metrics ## Total Messages Definition: Total n
Managing Phone Numbers
Edit Name: - You can edit the name associated with the phone number by clicking the "Edit" button. Delete Phone Number: If you need to change the phone number, you must delete the existing number an
Large Business (5 numbers, 20,000 msg/mo)
## Annual Cost Comparison (2 Numbers, 5 Seats) --- 📖 Read the full article: https://help.chatdaddy.tech/article/large-business-5-numbers-20000-msgmo
How can I tell if a buyer has hidden their phone number?
- If you click the "Open Eye" icon and see a popup message about protecting customer privacy, this indicates the buyer has hidden their number. See the image below ## What happens if the WhatsApp Busi
Four WhatsApp Types Comparison
## How to Choose the Right WhatsApp Option Most businesses don't get restricted because they do something wrong — they get restricted because they use the wrong WhatsApp setup for their stage. ## Co
For additional WhatsApp troubleshooting resources.
About "Waiting for this message. This may take a while." Seeing "Waiting for this message. Check your phone." ## FAQ --- 📖 Read the full article: https://help.chatdaddy.tech/article/for-additiona
Do I need to keep the WhatsApp Business App active?
⚠️ Yes! You must open the WhatsApp Business App at least once every 14 days to keep your connection active. If not, your Channel connection may be removed, which can disrupt message deliverability on
Connect WhatsApp to Facebook Page
1. Log in to business.facebook.com 1. Go to "Settings" > "WhatsApp Accounts" 1. Click "Add WhatsApp Account" 1. Select your WhatsApp Business number 1. Confirm connection ## Create Click-to-WhatsApp A
Appeal via WhatsApp App (Recommended)
If you still have access to the app: Open WhatsApp. Tap "Request a Review" or "Contact Us" from the ban screen. Write a short, polite message explaining the situation. Include: Your phone number
Adding a Phone Number
To add a new phone number, follow these steps: 1. Click "Add your phone number": - Navigate to the Phone Numbers page and click on the button labeled "Add your phone number". 1. Enter Details in the
Add WhatsApp Number Question
Add a question for the WhatsApp number. This is crucial for our automation. Create a short-answer question and label it "WhatsApp Number (with country code)". Why this is important: ChatDaddy uses th
Poll Button - Here's What You Should Know
# 📢 Update: Poll Buttons Now Working We’re happy to share that poll buttons on WhatsApp are now fully supported in ChatDaddy! 🎉 You can once again create polls, receive votes, and run automations s
How to Backup & Restore WhatsApp Data
## Overview This guide explains how to back up your chats from WhatsApp Personal and restore them into the WhatsApp Business App on Android devices using Google Drive. > ⚠️ This process is Android o
Troubleshooting QR Code Scan Issues — Couldn't log in
📖 Read full article with images on HelpKit Fix QR code scan failures and login issues on ChatDaddy
Channels — Connecting WhatsApp Number via QR Code
## Channels — Connecting WhatsApp via QR Code --- ## Steps 1. In ChatDaddy, go to Settings > Channels. 1. Click "Add Channel" → select WhatsApp. 1. A QR code appears — keep this screen open. QR ex