Channels (WhatsApp / IG / FB)
Connect and manage WhatsApp, Instagram, Facebook channels.
How to downgrade your WhatsApp Business API (WABA) number?
Thinking of stepping away from WhatsApp Business API? While deleting your entire account is an option, it's important to know that there's a simpler solution! Downgrading your What…
Troubleshooting Chat Sync Delays
If your chat sync is stalled, follow these steps to restore connection: !Image - Go to Manage Channels in your dashboard. - Look for the affected channel. - The status may show as…
If you're experiencing Chat Sync delays in ChatDaddy, here are some steps you can try to resolve the issue:
At times, there may be delays in delivering messages to recipients. Refreshing your WhatsApp channel by disconnecting and reconnecting it can help minimize such issues. - To discon…
What is a Channel?
A channel is a social media account connected to ChatDaddy. This includes WhatsApp numbers, SMS numbers, email accounts, and Facebook Messenger accounts. You can connect multiple c…
How to Disconnect a Channel?
Video Step 1: Click on your user icon in the top right corner of the ChatDaddy dashboard or head over to inbox from the side panel. Then, select “Manage Channels” !Image Step 2: Cl…
Sometimes your WhatsApp channels may get disconnected. Just follow the steps below:
1. Log in to your ChatDaddy dashboard. 1. On the left-hand side menu, hover over the Inbox section. 1. Click on Manage Channels. !Image 1. In the Manage Channels page, scroll throu…
Next to the disconnected channel, click on the “**Scan QR”** or “**Connect” **button.
📱 Step 4: Choose a Reconnection Method You'll see two options to reconnect your channel: 1. Open the WhatsApp app on your phone. 1. Go to Linked Devices in WhatsApp settings. 1. T…
How to Delete a Channel?
Having trouble deleting a channel? Don’t worry — this is not a bug, but a designed system limitation. 1. Go to the user icon on the top right corner, then click Manage Channels. !I…
How to auto-assign chats?
!Image Streamline workflow with automated chat distribution. Assign incoming chats to teammates efficiently, either by specific criteria or through round-robin allocation. Let's op…
If you're having trouble scanning the QR code to log into ChatDaddy, here are some steps you can try to resolve the issue:
!Image Sometimes, the QR scan might fail due to camera angle, poor lighting, or movement. - Make sure your phone's camera is clean and focused on the screen. - Hold the phone stead…
How to add additional Channels?
Video Step 1: Access Manage Channels Click on your user icon in the top right corner of the ChatDaddy dashboard or head over to inbox from the side panel. - Select Manage Channels…
How to Change a Channel Name 📝
This feature allows you to update a channel name within ChatDaddy to improve internal identification and organization. The update is for internal reference only. You may use this f…
How To Clear Pending Message
Follow the steps below to remove any pending or scheduled messages from your channel: 1️⃣ Go to Manage Channels !Image Navigate to the channel where the messages are pending and op…
Tutorial video 🎥
Video Step 1: Go to Manage Channels - Open your ChatDaddy account - Find "Manage Channels" in the side menu - Click the "+ Channel" button - Select "Messenger" !Image Step 2: Log i…
SMS Pricing FAQ
You send what feels like the perfect text message for your campaign—but when you get the bill, it's way more than you expected. Why? You’ve been charged for multiple *message segme…
Why don’t special characters like exclamation marks etc. show up in a Button message?
If you tried adding special characters to a button on a whatsapp message, and saw that the message goes without those characters, it’s because whatsapp does not allow for special c…
How to Migrate a Whatsapp Business API Account?
!Image Migrating a WhatsApp Business Account (WABA) can be a complex process that involves several critical steps and considerations. This guide will walk you through the necessary…
How to delete your WhatsApp account?
- To apply for WhatsApp Business API, you must use a number that does not have an account on any WhatsApp app. - You can use a phone number that is already registered in the Androi…
WhatsApp Green Tick Application Requirements
- You must be using an approved Business Account - You must enable 2 Step Authentication - Facebook Business Manager should be verified by Facebook - Must be a business…
WhatsApp Business App Quick Start (WhatsApp Coexistence)
📌📌📌 Before onboarding a number to WhatsApp Coexistence Mode, make sure: - The phone number has been actively using the WhatsApp Business App (receiving and sending messages) for…
🔄 Do I need to keep the WhatsApp Business App active?
⚠️ Yes! You must open the WhatsApp Business App at least once every 14 days to keep your connection active. If not, your Channel connection may be removed, which can disrupt messag…
🔵 Will I lose my Meta Verified badge when I onboard, and how can I restore it?
🧾 Yes. Onboarding your WhatsApp Business App to the WhatsApp Business API removes your Meta Verified badge (blue tick). To restore it, you’ll need to re-subscribe through your Met…
⚠️ Why do I see the error “The WhatsApp Business Account (WABA) you’re trying to connect already has an existing payment method” when setting up WhatsApp Coexistence?
💡 This is a Meta limitation. Credit lines for WhatsApp Coexistence accounts cannot be removed or migrated to another provider. If you need to change the credit line, the only opti…
💻 Why are messages sent from WhatsApp for Windows not appearing in ChatDaddy when using a coexistence number?
📋 This is a known limitation from Meta. WhatsApp for Windows and WhatsApp for WearOS are not supported for coexistence. Messages sent from these clients to a coexistence number wo…
🔗 How many devices can I link to my WhatsApp Coexistence account, and are all devices supported?
📱 You can link up to four WhatsApp companion clients (linked devices) to your WhatsApp Business App account. 🚫 Note: WhatsApp for Windows and WhatsApp for WearOS are not compatib…
✅ Step-by-Step Guide to Check Rejection Reason
In this article, we will be guiding you on how to check the template message rejection reason in your business manager. This will help you to rectify your templates when you resubm…
📩 How to Resubmit Your Template on ChatDaddy
1. Go to the Message Flows section in your ChatDaddy dashboard. 1. Click on the three-dot menu next to the rejected flow and select “Duplicate”. 1. Give the duplicated template a n…
Unsupported message types
!Image In ChatDaddy, you are unable to send the following message types via WhatsApp Business API: 1. Reaction to messages 1. Contact messages 1. The following types of Template me…
How to Migrate your WhatsApp Business API (WABA) number to WhatsApp Business?
Thinking of stepping away from WhatsApp Business API? While deleting your entire account is an option, it's important to know that there's a simpler solution! Downgrading your What…
Troubleshooting WhatsApp Coexistence Signup : Common Issues & How to Resolve Them ✅
The WhatsApp Coexistence feature allows businesses to use both the WhatsApp Business App and the WhatsApp Business API with the same phone number 📱—making it easier to scale commu…
How to fix:
- Submit the account for review (24–72 hours), OR - Switch to a different Business Portfolio, OR - Create a new Business Portfolio and retry. !Image
How to fix:
1. Go to WhatsApp Manager → Business Settings → WhatsApp Accounts 1. Remove one existing WhatsApp account 1. Retry with your new number ⚠️ Removing an account cannot be undone. !Im…
How to Fix?
1. Open WhatsApp Manager 1. Delete the existing WhatsApp account linked to the number 1. Wait 5–10 minutes 1. Retry setup with the same number !Image
How to fix:
You must disconnect the current partner first: 1. Open WhatsApp Business App (mobile) 1. Go to Settings !Image 1. Tap Account !Image 1. Tap Business Platform !Image 1. Tap Disconne…
What are Template Messages?
We support two types of messages: free-form messages and template messages. Template messages can only be sent to a user who has opted-in to allow a business to send messages to th…
Common Message Flow Rejection Reasons (WABA)
Submissions are commonly rejected for the following reasons, so make sure you avoid these mistakes. - Variable parameters are missing or have mismatched curly braces. The correct f…
Messages Template Status (WABA)
Templates can have the following statuses. - In-Review: Indicates that the template is still under review. Review can take up to 24 hours. - Rejected: The template has been rejecte…
Step-by-Step Guide: Connect WhatsApp App Coexistence on ChatDaddy
⚠️ WhatsApp is changing fast! If you’re still using WhatsApp Business the old way, you could be at high risk of restrictions or bans in 2026. Follow the steps below to connect your…
How to Submit a Template for Approval
Video Follow these steps to submit a template for review: 1. Access 'Automation' in ChatDaddy and select 'Messages Flow'. 1. Click '+Create New Flow', then choose your desired temp…
Best Practices to avoid a Template Message rejection
If your WhatsApp template is rejected, it means Meta did not approve the message during review. This guide explains: - Where to check rejection details - Common Meta rejection erro…
⚠️ What to Expect After WhatsApp Co-existence Upgrade
After upgrading to WhatsApp Co-existence, your WhatsApp will still work normally on the phone, but some features will work differently from the normal WhatsApp app. These changes a…
How to Clear Pending Payment in Meta for your WhatsApp Co-existence
If your WhatsApp Co-existence account shows payment due or payment issues (often Error 131042), follow these steps to clear the payment. 1. Go to Meta Business Settings: https://bu…
Understanding the 24-Hour Messaging Window
!Image Co-Existence allows you to: - ✅ Keep using WhatsApp Business App on your phone - ✅ Connect the same number to the official Cloud API - ✅ Use automation, chatbot, CRM, broadc…
WhatsApp Coexistence (Coex): Group Chat & API Sync Guide
Yes, you can still use group chats within the WhatsApp Business App when using WhatsApp Coexistence (Coex). !Image However, there is a major catch regarding how they work with your…
Advanced Comment Settings(Silencing Comments)
Do you find your inbox getting overwhelmed with comments, especially during live streams? ChatDaddy's "Silence Comments" setting can help you manage the noise! This guide explains…
📩 Why can’t I send triggers or broadcasts on Messenger?
If you’re using Facebook Messenger with ChatDaddy, message delivery depends on Meta’s messaging window rules. Here’s a breakdown to help you understand what’s allowed — and why. -…
Privately Responding to Comments
Content creation is a nonstop grind—ideation, filming, editing, posting, and promotion take up all your time. And that’s before replying to DMs and comments, which are crucial for…
Different Conditions Available
In the Facebook/Instagram Comment trigger, you can setup various conditions such as the comment text, post, post caption, live video status etc. To access these, first create the F…
Checking for Specific Post
In this example, we can only trigger a reply on 1 or more selected posts. First, we must select the “post” property, and then click the “Select Post(s)” button. !Image Upon clickin…
Migrate From Manychat to ChatDaddy (Messenger)
Moving from Another App to ChatDaddy If you're switching from another messaging app to ChatDaddy for your Facebook Page, you need to tell Facebook to send your messages to ChatDadd…
Or Follow Our Step-by-Step Instructions
Step 1: Open Your Facebook Page - Go to Facebook and open the Page you want to use with ChatDaddy. - Make sure you are an admin of that page. Step 2: Switch to Page View - On the l…
Messenger/Instagram Channel FAQs
Here's a breakdown of common issues and solutions for Messenger and Instagram messages not appearing or functioning correctly in ChatDaddy: - No Facebook Business Page: - ChatDaddy…
Understanding Comment Reply Limitations on Instagram and Messenger (ChatDaddy)
This document outlines the limitations imposed by Meta (Facebook/Instagram) when privately responding to comments through ChatDaddy. Understanding these limitations is crucial for…
Seamlessly Reconnecting After a Long Time/Migrating to a New Number
Changing the WhatsApp phone number connected to a channel in ChatDaddy is a straightforward process. Following this guide will ensure you do not lose any running automations nor yo…
❓ Why Are Some of My Previous Chats Missing?
There are two possible reasons: 1. Chats are still syncing If your channel shows “Waiting for chat history sync”, it means the sync is in progress. For large chat volumes, syncing…
📂 Where Can I Find Missing Old Chats?
If messages are missing in ChatDaddy: - Check your phone’s WhatsApp app — it always has the full chat history. - You may be able to load more messages in ChatDaddy by scrolling to…
🔁 Will Rescanning the QR Code Sync All Old Messages?
Rescanning the QR code might help — but it’s not guaranteed to sync all old messages. In fact, it can sometimes lead to: - Different data being pulled from WhatsApp - Longer sync t…
📎 Why Can’t I View Older Attachments (Images, Videos, PDFs, etc.)?
Attachments are only visible in ChatDaddy if: - They were downloaded on your WhatsApp mobile app - The files haven’t expired or been deleted ❗ If an attachment shows an error in Ch…
WhatsApp Messages Not Syncing to Mobile (Sender’s Device)
Due to WhatsApp's multi-device sync limitations, messages sent through WhatsApp Web-based connections may not appear on the sender's mobile device, even though recipients can see t…
Understanding WhatsApp Notifications with ChatDaddy
To help you manage your WhatsApp messages seamlessly, our platform centralizes message handling directly within your ChatDaddy workspace. This means you will no longer receive What…
Understanding what each tick means can help you track your communication and ensure your messages are being received and read.
| Tick Icon | Status | Description | | --- | --- | --- | | 🕓 Clock | Pending | The message hasn't left your device yet (usually due to no internet connection). | | ✔️ One Grey Tic…
Understanding Chat Action Sync
!Image Chat Action Sync is a feature designed to keep your WhatsApp and ChatDaddy experiences aligned. It synchronizes actions like pinning, archiving, and marking messages as read…
How to Change the WhatsApp Phone Number Connected to a Channel
Changing the WhatsApp phone number connected to a channel in ChatDaddy is a straightforward process. Follow the steps below to ensure a seamless transition: Step 1: Login to ChatDa…
How to enable/disable Chat History Sync?
By default, ChatDaddy syncs your WhatsApp chat history and makes it available in the inbox. The time taken to sync this history depends on the size of your chat history. Due to lim…
Understanding WhatsApp LID (@lid)
LID (Link ID) is a new identifier used by WhatsApp to hide a user's phone number. Instead of: plain text 56985037389@s.whatsapp.net you may now see: plain text 15230822099072@lid -…
How to Backup & Restore WhatsApp Data
This guide explains how to back up your chats from WhatsApp Personal and restore them into the WhatsApp Business App on Android devices using Google Drive. You should follow this p…
Viewing Poll Voters
🔍 To see who voted on a poll: 1. Hover your mouse pointer over the number displayed next to the poll option. 1. A list of voters who selected that option will appear. - WhatsApp R…
Poll Button - Here's What You Should Know
We’re happy to share that poll buttons on WhatsApp are now fully supported in ChatDaddy! 🎉 You can once again create polls, receive votes, and run automations smoothly with button…
🔌 How to Disconnect Your WhatsApp Business App from Meta Inbox (to Link with ChatDaddy)
If your WhatsApp Business app is currently linked to Meta Inbox (Business Platform), you’ll need to disconnect it first before connecting your number to ChatDaddy. Please follow th…
Why are my messages not syncing?
If your messages are not synced as expected between Whatsapp and ChatDaddy, these might be some potential reasons: 1. Your channel is not Connected 1. If your Chat history sync sta…
How to fix WhatsApp channel disconnecting frequently
If you're experiencing channel frequent disconnections with ChatDaddy, it can significantly hinder your automation processes. Here are some common causes and solutions to consider…
WhatsApp App Chats are not syncing but WhatsApp Web is syncing
Sometimes you might notice that messages are visible on WhatsApp Web but not showing on your phone’s WhatsApp app. This happens when your computer stays connected to WhatsApp’s ser…
Understanding WhatsApp Read/Unread Sync Limitations
!Image !Image We've noticed some instances where your messages in ChatDaddy might not perfectly sync their "read" or "unread" status with WhatsApp. This is due to technical limitat…
How to Fix the Generic User Error (135000) in WhatsApp Cloud API
A Step-by-Step Troubleshooting Guide Recently, multiple users have encountered the “generic user error” (Error code: 135000) while using the WhatsApp Cloud API. This issue commonly…
About message history on ChatDaddy
ChatDaddy works with WhatsApp to help automate your messages. However, WhatsApp has some limits on how many old messages it can share with us. 1. Message Volume: - Large chat histo…
🔄 How to Disconnect WhatsApp Business App from Meta Inbox (to Link with ChatDaddy)
If your WhatsApp Business app is currently linked to Meta Inbox (Business Platform), it must be disconnected before linking with ChatDaddy. Follow the steps below to proceed: 1. Op…