WABA — 'File type is not supported' Error When Sending

⚠️ DRAFT — pending Eri's confirmation of canonical answer

Overview

"File type is not supported" appears when the file being sent isn't an accepted format or size for WhatsApp/Meta. This is a Meta/WhatsApp limitation, not a ChatDaddy bug.

Common Causes

• The file format is not supported by WhatsApp (unsupported document or media type).
• The file exceeds WhatsApp's size limits.

What to Do

• Use a supported format (e.g. PDF, DOCX, XLSX, JPG, PNG, MP4) and stay within WhatsApp's size limits.
• Convert the file to a supported type and resend.
• Send the file directly through ChatDaddy rather than the phone's WhatsApp app.

Suggested Reply (DRAFT)

The "File type is not supported" message comes from WhatsApp/Meta and means the file format or size isn't accepted. Please try sending a supported format (PDF, DOCX, XLSX, JPG, PNG, MP4) within WhatsApp's size limits, or convert the file and resend it through ChatDaddy.