About message history on ChatDaddy

Why is my message history not syncing completely?

ChatDaddy works with WhatsApp to help automate your messages. However, WhatsApp has some limits on how many old messages it can share with us.

Key Factors Affecting Sync

1. Message Volume:

• Large chat histories can take longer to sync, and some older messages might not be transferred completely.

1. WhatsApp's Internal Limits:

• WhatsApp sets specific limits on how much message data can be synced, which affects how complete your message history appears.

How to Access Your Full Message History

To view and search your complete message history, including older messages that may not be synced to ChatDaddy:

1. Check Your Primary WhatsApp Device: Your primary phone will always have the most comprehensive and up-to-date message history.

WhatsApp's search feature allows you to find specific messages or conversations, even if they haven't fully synced to our product.

We continuously strive to improve our integration with WhatsApp to minimize these limitations. For any specific issues or questions, please reach out to our support team.

Error Glossary

WhatsApp Error Message

| "Failed to set option" | The system failed to register a button or poll response. | - Recipient did not submit a response- Button or poll expired or removed | - Ask the recipient to respond again- Reissue the button/poll if needed | | | "associatedChildMessage”** ** | Bulk Images with text could not be sent simultaneously | Bulk images with compiled and sent | - Re-upload using a smaller file- Convert the file to a supported format (.mp4, .mov, .avi) | | | "albumMessage"** ** | Bulk images could not be sent simultaneously | Bulk images compiled and sent | Reupload image and send. | | | **“placeholderMessage” ** | a WhatsApp message template includes placeholders (like {{1}}) improperly | A marketing template message cannot be recognized by ChatDaddy | | | | **“pinInMessage“ ** | A message is being pinned by recipient | A trigger happen when recipient pin a message and ChatDaddy tracks the event. | A fix is required to ensure event | | | **“ptvMessage” ** | A Video note send as message | Unsupported format | It will be included as feature request to have this available in the near future. | |

Meta ( Facebook ) Error messages

Authorization Errors

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