ChatDaddy
Analytics

Active Chats Today

- Definition: The number of chats that are actively ongoing for the day. - Example: 6 active chats. - Definition: The percentage increase or decrease in the number of contacts over…

Updated Apr 15, 2026

  • Definition: The number of chats that are actively ongoing for the day.

  • Example: 6 active chats.

Contact Velocity

  • Definition: The percentage increase or decrease in the number of contacts over time.

  • Example: 1% velocity.

3. Contact Metrics

Image

Total Contacts

  • Definition: Total number of contacts recorded in the system.

  • Example: 11,273 contacts.

Feedback
Was this article helpful?

Related articles

Analytics

FAQ for Analytics

How to Access Multiple Dashboards? Click on the Dashboard Dropdown as shown below and select the dashboard you want to access. !Image How to add a new Dashboard? Click on the Dashb…

Read article
Analytics

Default Dashboard Overview Latest

This document provides an overview of the dashboard metrics, breaking down the components and their meanings. Use this as a guide to understand and interpret the dashboard data. !I…

Read article
Analytics

Time Saved by using ChatDaddy

- Definition: Displays the time that is saved by your team because of using automations on ChatDaddy. Also gives a breakdown of which automation saves the most time. !Image - Defin…

Read article
Analytics

Chat Activity Rate

- Definition: The percentage of contacts actively participating in chats. - Example: 4% activity rate. - Definition: Total number of incoming messages received. - Example: 389 inco…

Read article