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Inbox & Calls

Active Chats Today

Definition: The number of chats that are actively ongoing for the day. Example: 6 active chats. ## Contact Velocity Definition: The percentage increase or decrease in the number of contacts over ti

Updated Jun 9, 2026

Definition: The number of chats that are actively ongoing for the day.

Example: 6 active chats.

Contact Velocity

Definition: The percentage increase or decrease in the number of contacts over time.

Example: 1% velocity.

3. Contact Metrics

Total Contacts

Definition: Total number of contacts recorded in the system.

Example: 11,273 contacts.

📖 Read the full article: https://help.chatdaddy.tech/article/active-chats-today

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