Call Logs

Overview

The Call Logs page allows you to review all the calls made and received, with detailed information about each call. This page includes filtering options, a comprehensive list of call logs, and the ability to view detailed call information.

Call Logs List

The list of call logs includes the following columns:

• Contact Name: The name of the contact.
• To (Number of Contact): The phone number of the contact called.
• From (Number Used to Call): The phone number used to make the call.
• Date: The date and time when the call was made.
• Duration: The duration of the call.
• Recording: A button to download the recording if the call was recorded.
• Call Notes: Any notes taken during the call.

Viewing Call Details

Clicking on a call log entry opens the call details, as shown in the image below:

The call details include:

• Contact Information:
  • Contact name and phone number.
  • Options to go to their chat in the inbox page or make another call.
• Call Recording:
  • An audio player to play the recording (if the call was recorded).
  • A download button to download the recording.
• Call Notes:
  • Displays the call notes if they were taken.
  • If no notes were taken, it will display "No call notes available!"

Important Notes: • The entries with a duration and no recording are calls where the record call toggle was turned off. • Entries that have a recording, but no duration are calls that were placed and then immediately cut. There will still be a very small recording made by our calls API provider.