Scheduled Messages: Cancel Automatically if a Reply Is Received
This option ensures that any scheduled follow up messages are automatically canceled if a reply is received from the recipient before the message is sent. So you can send an automated follow up messag
Updated Jul 18, 2026
Cancel if reply received automatically cancels a scheduled follow-up when the customer replies before it's sent — so nobody gets a "just following up!" right after they answered.
How it works:
- Schedule a follow-up message with a delay (e.g. 24 hours)
- Enable Cancel message if reply received on it
- If the customer replies within the window, the scheduled message is silently cancelled; if they stay quiet, it sends on time
Best for: sales follow-ups, appointment reminders, abandoned-cart nudges.
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