Checking for Specific Post
In this example, we can only trigger a reply on 1 or more selected posts. First, we must select the “post” property, and then click the “Select Post(s)” button. !Image Upon clickin…
In this example, we can only trigger a reply on 1 or more selected posts. First, we must select the “post” property, and then click the “Select Post(s)” button.
Upon clicking the button, you’ll see all your posts from your page in a dialog. Now, simply check the ones you want comments to respond to & close the dialog. When you close the dialog, you’ll see the IDs of the posts selected.
Note: this feature is currently only available for Instagram pages on beta.chatdaddy.tech Messenger pages will be available by Apr 1, 2025, and on app.chatdaddy.tech
Checking for Live Video
In this example, we check if the video is live. We can additionally check if the live video is ongoing or has ended too
Silencing Comments in Inbox
If you have a busy or host lots of lives, comments can become intrusive in your inbox. So, to help you have a clear inbox — you can turn off notifications & unread indicator for all or some comments, without affecting comment automations. To achieve this:
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Navigate to Manage Channels, and open the Messenger/Instagram channel for which you would like to silence comments
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Scroll down to find the “Silence Comments” setting. There you will have 4 options:
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None (default): no comments shall be silenced, and all comments will send a notification & mark the chat unread.
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On Ongoing Live Videos: comments on ongoing live videos will be silenced. Comments received after the live video is over will not be silenced
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**On All Live Videos (Ongoing & Ended): **comments on all live videos, that are ongoing & over, will be silenced.
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On All Posts: comments on all posts will be silenced — including posts, reels, live videos, etc.
Note: silenced comments will be visible in inbox, if you have an existing chat with the commenter. If no chat was present with the commenter when they commented, then the comment will not be accessible in the inbox till you send a reply or they DM you.
Limitations
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Only one reply per comment is permitted by Meta. To send any further messages to the chat, you must wait for the person to respond.
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Replies must be sent within 7 days of the comment being received. Any reply must quote the original comment to be recognised as a “private reply” and not a DM
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If the comment is deleted before you send a reply, you will also not be able to send a reply.