Difference Between Contact Properties and Contact Updated Properties

• Contact Properties

Use this when you want to check a contact’s property, regardless of whether it was just updated.

Example: To check if "John" is the assignee, and you don’t care when the assignment was made, use "Contact Properties."

• Contact Updated Properties

Use this to check if a specific property of the contact has just been updated, causing the trigger.

Example: If the assignee was just updated to "John" and you want to verify that change specifically, use "Contact Updated Properties."

Key Use Case:

"Contact Updated Properties" is especially useful when multiple conditions, like adding a "Responded" tag and assigning "John" as the assignee, are applied simultaneously in one node (e.g., a Modify Contact node).

Incoming/Outgoing Message Properties

• Text

• Time

• Channel

• Chat ID

• Is Button Click

• Sender(Outgoing messages only)

AI Chatbot Response

• Successful Response

• Reply

Context

• Time of event

Miscellaneous

• Custom