Inbox & Calls
First Assign Time
Definition: Time taken to assign the first message to a team member. Example: 0 seconds. ## 5. Message Per Contact Activity Rate ## Total Contacts Definition: Total number of contacts in the syste
Updated Jun 9, 2026
Definition: Time taken to assign the first message to a team member.
Example: 0 seconds.
5. Message Per Contact Activity Rate
Total Contacts
Definition: Total number of contacts in the system.
Example: 11,273 contacts.
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