First Response Time
Definition: Time taken to send the first response to an incoming message. Example: 14 minutes. ## 7. CRM Metrics ## Average Tags per Contact: The average number of tags assigned per contact to cat
Definition: Time taken to send the first response to an incoming message.
Example: 14 minutes.
7. CRM Metrics
Average Tags per Contact:
The average number of tags assigned per contact to categorize or organize them.
In and Out Ratio:
Ratio of inbound to outbound communication.
Tags Breakdown:
A visual representation (pie chart) of tag distribution, highlighting the most frequently used tags like “WhatsApp Broadcast,” “CD Broadcast,” and custom tags.
Notes
Metrics update based on the chosen time filter (e.g., daily, weekly, monthly).
If you’re on the previous version of the dashboard and would like to get this default dashboard, just create a new dashboard.
This guide should help you navigate and interpret the dashboard metrics effectively.
📖 Read the full article: https://help.chatdaddy.tech/article/first-response-time