First Response Time
- Definition: Time taken to send the first response to an incoming message. - Example: 14 minutes. !Image The average number of tags assigned per contact to categorize or organize…
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Definition: Time taken to send the first response to an incoming message.
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Example: 14 minutes.
7. CRM Metrics
Average Tags per Contact:
The average number of tags assigned per contact to categorize or organize them.
In and Out Ratio:
Ratio of inbound to outbound communication.
Tags Breakdown:
A visual representation (pie chart) of tag distribution, highlighting the most frequently used tags like “WhatsApp Broadcast,” “CD Broadcast,” and custom tags.
Notes
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Metrics update based on the chosen time filter (e.g., daily, weekly, monthly).
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If you’re on the previous version of the dashboard and would like to get this default dashboard, just create a new dashboard.
This guide should help you navigate and interpret the dashboard metrics effectively.