How to Clear Pending Payment in Meta for your WhatsApp Co-existence

If your WhatsApp Co-existence account shows payment due or payment issues (often Error 131042), follow these steps to clear the payment.

1️⃣ Open Meta Business Settings

1. Go to Meta Business Settings:

https://business.facebook.com/settings

1. Click All Tools on the left panel

2. Go to: ➡️ Manage → Billing & Payment Settings

2️⃣ Check Outstanding Balance 💳

1. Go to: ➡️ Billing → Payment Activity → Accounts

2. Select the WhatsApp Business Account you are currently using

3. Click View Details

4. Check if there is:

• Unpaid balance

• Overdue invoice

• Failed payment

1. If payment is required:

➡️ Click Pay Now

3️⃣ Check Payment Method (Optional) 🏦

1. Go to: ➡️ Billing → Payment Methods

2. Make sure:

• Payment method is active

• Card is not expired

• No failed payment

If needed:

• Remove old card

• Add new card

• Set as Primary Payment Method

4️⃣ Check WhatsApp Billing Account (Optional) 📱

1. Go to: ➡️ Accounts → WhatsApp Accounts

2. Select your WhatsApp Number

3. Click: ➡️ Payment Settings

4. Make sure:

• Billing account is active

• Payment method is attached

If not attached:

➡️ Click Edit to add or update the payment method

Video Tutorial:

Video

5️⃣ Wait for Meta Update ⏳

After payment is completed:

• Usually updates within 5–30 minutes

• Sometimes Meta may take up to 24 hours

If payment is cleared but the error still appears, please wait up to 24 hours or contact us for further checking.

⚠️ Important Notes

• Payment must be cleared inside Meta Business Manager

• ChatDaddy cannot clear Meta payment on your behalf

• Messaging may stop if payment is overdue