WhatsApp Coexistence (Coex): Group Chat & API Sync Guide

Yes, you can still use group chats within the WhatsApp Business App when using WhatsApp Coexistence (Coex). 

However, there is a major catch regarding how they work with your API or CRM platform:

• App Only: Group chats remain active and fully functional only within the WhatsApp Business App on your phone.
• No Sync: Group chats do not synchronize to the Cloud API or your connected CRM (like ChatDaddy)
• 1:1 Synchronization: Only individual (1:1) chats are mirrored between the mobile app and your API dashboard.
• No Automation: Because they don't sync, you cannot use chatbots or automated workflows within these groups via the API.

Key Summary of Features in Coex Mode:

Note: If you need to manage group chats through an API, Meta recently launched a separate WhatsApp Groups API (currently limited to specific partners and use cases), but this is different from the standard Coexistence setup.