Offline Payment Policy — Custom Enterprise Deals Only
Offline payment (bank transfer / invoice billing) is only available for custom enterprise deals with a total contract value above USD 20,000. Standard plans must be paid online via credit/debit card.
Summary
ChatDaddy processes all standard subscription payments online via credit/debit card. Offline payment (bank transfer, invoice billing, or manual settlement) is only available for custom enterprise deals with a total contract value above USD 20,000.
What Is Offline Payment?
Offline payment refers to any payment method outside of ChatDaddy's standard online checkout, including:
- Bank wire transfer
- Invoice-based billing (net-30 / net-60 terms)
- Purchase order (PO) arrangements
- Cheque payment
Eligibility Requirements
To qualify for offline payment, all three conditions must be met:
- Contract value exceeds USD 20,000 — this applies to the total deal value (annual contract value or multi-year commitment), not monthly billing
- Custom enterprise deal — the arrangement must be negotiated directly with ChatDaddy's sales team, not a self-serve plan
- Written agreement in place — a signed service agreement or order form is required before invoicing can begin
Standard plans (Starter, Growth, Pro) purchased through the self-serve portal do not qualify for offline payment, regardless of quantity.
How to Request Offline Payment
If your organisation meets the eligibility criteria:
- Contact your ChatDaddy account executive or email sales@chatdaddy.tech
- Provide your company name, estimated deal size, and preferred billing terms
- Our sales team will review your request and issue a custom quote
- Upon agreement, an invoice will be issued with payment instructions
⚠️ Do not make any bank transfers before receiving a formal invoice from ChatDaddy. Payments made without a valid invoice cannot be processed or reconciled.
Payment Terms
| Term | Details |
|---|---|
| Currency | USD (default) or local currency subject to agreement |
| Payment window | Net-15 to Net-30 from invoice date |
| Late payment | Accounts overdue by more than 14 days may be suspended |
| Receipt | Official receipt issued within 3 business days of payment confirmation |
Frequently Asked Questions
Can I pay by bank transfer for a monthly plan? No. Bank transfers are only available for custom deals above USD 20,000. All other plans must be paid online via credit/debit card.
My company cannot pay by card — what should I do? Please reach out to our sales team at sales@chatdaddy.tech to discuss whether your organisation qualifies for an offline payment arrangement.
Is there a minimum commitment period for custom deals? Custom enterprise deals are typically structured as annual contracts (12 months minimum). Multi-year terms are available and may qualify for additional discounts.
Who do I contact if my invoice has an error? Reply directly to the invoice email or contact your account executive. Billing disputes must be raised within 7 days of the invoice date.