Wala / Active Chat — Multi-User WhatsApp Team Inbox

Product Overview

Wala (aka Active Chat) is ChatDaddy's multi-user WhatsApp inbox solution. Multiple team members can log into the SAME WhatsApp number on their own computer or phone, simultaneously, with full conversation history.

Use Cases

• A team currently shares one phone for WhatsApp → wants each agent to have their own login.
• Wants conversation ownership: who is handling which customer.
• Wants tags, statuses (Open / Pending / Resolved), conversation history.
• Wants AI auto-reply with seamless human handoff.
• Wants record retention when team members leave.

Key Differences vs Personal WhatsApp

Personal WhatsApp: one phone, one account, no team features, no conversation history beyond the device.

Wala: one number shared by unlimited devices, conversation history in cloud, audit trail of who replied to whom, tag + status workflow, AI auto-reply + handoff.

Pricing Model

Per Agent (seat) pricing. Most SMBs start with Starter (3-5 agents). Quotation generated based on team size + plan tier. Stripe Payment Link sent → on payment → account activated within minutes.

Onboarding Flow (CS Agent SOP)

Step 1: Ask team size + desired features. Determine the right plan (Starter / Pro / Enterprise).

Step 2: Generate Quotation (PDF if requested) with: line items, team size, monthly + annual price, plan tier breakdown.

Step 3: On confirmation, generate Stripe Payment Link with metadata: team_id, plan, agent_count.

Step 4: On payment success (Stripe webhook), auto-activate the team account.

Step 5: Send welcome pack — quick-start guide, feature walkthrough video, support contacts.

Step 6: Day 1 — team can start using.

Reply Tone for Sales Conversations

Warm, helpful, problem-aware ('we know one-phone teams hit a ceiling'). Match customer's language. Avoid jargon. Use first name. Offer next step clearly.