What is Active Chat Pricing?

What is an Active Chat?

An Active Chat is counted when at least one message is sent or received between your team and a contact within the current billing month.

Once a chat becomes active:

• You can send unlimited messages to that contact for the rest of the month
• It will still count as only 1 active chat
• The Active Chat month resets on the 1st of every month

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What counts as an Active Chat?

A contact is counted as an Active Chat if any of the following happens within the month:

• You send a message to the contact
• The contact messages you
• You send a one-way broadcast to the contact

(Even if the customer does not reply)

📌 Important:

A one-way broadcast still counts as an Active Chat, regardless of whether the customer responds.

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What does NOT count as an Active Chat?

The following do not count as Active Chats:

• Contacts stored in your CRM with no message activity
• Imported or synced contacts that were not messaged
• Contacts that only received a broadcast in previous months
• Contacts with no interaction in the current month

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How Active Chat pricing works

• Active Chats are a ChatDaddy service charge
• Charged once per contact per month
• Each contact is counted only once, no matter how many messages are exchanged
• Pricing is typically 10–15 credits per active chat per month

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Active Chats vs Meta (WhatsApp) Charges

It’s important to distinguish between the two:

ChatDaddy Active Chat Charges

• Monthly, per contact
• Covers platform usage
• Includes one-way broadcasts

Meta (WhatsApp Business API) Charges

• Charged separately by Meta
• Based on message category and conversation windows
• Applies mainly to WABA messages

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Summary (Quick Reference)

• ✅ Active chat = at least 1 message in the month
• ✅ Counted once per contact per month
• ✅ One-way broadcast does count
• ❌ Stored or inactive contacts do not count
• 🔄 Resets on the 1st of every month