Co-existence Migration Flow

Migration Flow Overview

The migration has 4 key stages, taking approximately 1-2 weeks total. Most time is for Meta review; businesses only need to attend the kickoff meeting.

Step 1: Confirm Application Conditions (1-2 Days)

Confirm Items

Checklist

• WhatsApp Business active 7+ days
• No bans in past 7 days
• Number from supported region
• WhatsApp updated to latest version
• Phone will be available during migration

Step 2: Complete Business Verification (3-5 Days)

If business verification is already done, skip this step.

Verification Flow

1. Log in to Facebook Business Manager
2. Go to "Settings" > "Security Center"
3. Click "Start Verification"
4. Upload business license
5. Upload address proof
6. Wait for Meta review (3-5 days)
7. Receive "Verified" notification

Documents Needed

• Business license
• Address proof (within 3 months)

Step 3: Migration Meeting (15-30 Minutes)

Timeline

Step 4: Test & Confirm (30 Minutes)

Test Items

Checklist

• Test message sent successfully
• Customer confirmed receipt
• Reply shows in dashboard
• Mobile app sync normal
• Auto-reply works
• Tags and categories work

Timeline Estimates

Pre-Migration Checklist

• Meta Business Manager admin access
• Credit card with payment capability (for Meta conversation fees)
• Confirmed WhatsApp phone number for migration
• Stable network connection for migration meeting

FAQ

Q: Will migration affect existing conversations? No. All chat history is preserved, customers won't notice any changes.

Q: Can I still use the mobile app after migration? Yes! This is Co-existence's core value. The mobile app works as normal.

Q: What if migration fails? Migration is reversible. If issues arise, we can revert to the original state.

Q: Do I need to notify customers? No. From customers' perspective, everything continues as normal.

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📖 Read the full article: https://help.chatdaddy.tech/article/co-existence-migration-flow