Set Custom Hours of Operation for Keyword Replies
By default, the bot will respond to keywords sent at any time. However, you can set certain times so that the bot will only work during those times
Updated Jul 18, 2026
By default, keyword replies fire 24/7. Custom Hours of Operation limits the bot to specific times — outside those hours, keywords get no automatic response.
When to use it: you want automation during business hours only (e.g. so night messages wait for the Offline Bot instead), or you run different bots on different schedules.
Where: in the keyword reply's Advanced Settings, enable custom hours and set the time range per day.
Tip: times follow your team's timezone setting. Pair this with the Offline Bot for a complete day/night flow: keyword replies in the day, offline auto-response at night.
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