ChatDaddy
Channels (WhatsApp / IG / FB)

How can I tell if a buyer has hidden their phone number?

- If you click the "Open Eye" icon and see a popup message about protecting customer privacy, this indicates the buyer has hidden their number. See the image below ## What happens if the WhatsApp Busi

Updated Jun 9, 2026
  • If you click the "Open Eye" icon and see a popup message about protecting customer privacy, this indicates the buyer has hidden their number. See the image below

What happens if the WhatsApp Business API experiences an outage?

  • If the WhatsApp Business API is unavailable, order confirmations may be delayed or fail to send.

📖 Read the full article: https://help.chatdaddy.tech/article/how-can-i-tell-if-a-buyer-has-hidden-their-phone-number

Feedback
Was this article helpful?

Related articles

Channels (WhatsApp / IG / FB)

How To Clear Pending Message

Follow the steps below to remove any pending or scheduled messages from your channel: 1️⃣ Go to Manage Channels ![image](/uploads/notion-images/2f4f2a3f4320804bab2ad45a3010bc03.png) Navigate to th

Read article
Channels (WhatsApp / IG / FB)

How to Change a Channel Name

## Feature Overview 🔍 This feature allows you to update a channel name within ChatDaddy to improve internal identification and organization. The update is for internal reference only. --- ## When

Read article
Channels (WhatsApp / IG / FB)

What is a Channel?

A channel is a social media account connected to ChatDaddy. This includes WhatsApp numbers, SMS numbers, email accounts, and Facebook Messenger accounts. You can connect multiple channels to ChatDaddy

Read article
Channels (WhatsApp / IG / FB)

How to Delete a Channel?

Having trouble deleting a channel? Don’t worry — this is not a bug, but a designed system limitation. # Steps > **You can only delete channels if you have an admin role and the channel has never bee

Read article