How to Change a Channel Name 📝

Feature Overview 🔍

This feature allows you to update a channel name within ChatDaddy to improve internal identification and organization.

The update is for internal reference only.

When to Use This Feature 🤔

You may use this feature when:

• Managing multiple channels or phone numbers 📱
• The existing channel name is unclear or outdated
• Channels need to be labeled by team, branch, or purpose

Steps to Update the Channel Name 🔧

Please follow the steps below:

1️⃣ Go to Inbox

2️⃣ Select Manage Channels

3️⃣ Locate the channel you want to update

4️⃣ Click the three dots (⋮) on the right

5️⃣ Choose Settings

6️⃣ Hover over the channel name

7️⃣ Click the pencil ✏️ icon

8️⃣ Update the name and click the check

Important Notes ⚠️

• Channel name updates are only visible within ChatDaddy
• This does not change the WhatsApp profile name
• Customers will continue to see the original WhatsApp name or number
• Channel names can be updated at any time