How to create a broadcast

Broadcast is a powerful tool that allows you to send targeted messages to a large group of users at once, saving you time and effort.

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Steps to Create a Broadcast

1. Select Contacts

1. Go to the ChatDaddy Dashboard.
2. Hover over the left-side menu and find Automation > Broadcasts.
3. Click the Create button in the top-right corner to start. You have 3 ways to choose your target recipients:

• Import CSV Download the provided template, fill it with your contacts, and upload it.

• Filter Contacts Using Conditions Use tags, assignee, channel, or other filters to narrow down your audience.

• Manually Select Contacts Manually pick contacts from a dropdown list.

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2. Configure Settings

1. Choose or Create a Message Flow Select the message flow you want to send.

1. Schedule Your Broadcast Send the message immediately or schedule it for a later time.

1. Select a Channel Choose the channel to send your broadcast.

Note: Avoid selecting multiple channels in one broadcast. This may cause inconsistent delivery. Stick to one channel for reliable results.

1. Assign a Name Add a clear, recognizable name to your broadcast for future reference.

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3. Adjust Advanced Settings

1. Sending Speed Decide how quickly messages are sent:

• Safe (lower risk)
• Fastest
• Custom speed

❗ Important for Non-WABA Users:

• Only broadcast to contacts with whom you have chat history.
• Keep sending speed at Slow/Normal to avoid bans.

1. Broadcast Hours Specify a time window for message delivery.

1. Simulate Human Behavior Make broadcasts appear natural by simulating typing and marking messages as read.

2. Cancel Following Messages on Client Response If your message flow has branches, this setting stops further messages when the recipient responds.

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4. Final Review and Send

1. Review all settings:

• Recipients
• Message content
• Scheduling
• Channel

1. Once everything looks good, click Save & Send at the bottom-right.

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By following these steps, you can efficiently send broadcasts to reach your target audience while ensuring consistency and effectiveness.