How to Restart a Broadcast

If a broadcast was stopped, failed, or stuck in pending due to a payment issue, it will not resume automatically after payment is settled. You will need to manually restart it.

📌 Important Notes

• Broadcasts affected by payment issues must be re-sent manually.
• Once restarted successfully, the broadcast status should change to Scheduled.
• Any user can restart a broadcast as long as they have the required access permissions.

🛠️ Steps to Restart a Broadcast

• Go to Settings.
• Navigate to Broadcasts.

• Locate the broadcast that was stopped or failed.
• Click Restart.

• Confirm the action. ✅ After restarting, verify that the broadcast appears with a Scheduled status.

🔐 Access Requirement

• Ensure the user performing the action has broadcast management access.
• If the user does not have access, an admin must grant the required permission first.

If you need further assistance, feel free to reach out 😊