Don’t worry—reconnecting them is quick and easy.

Sometimes your WhatsApp channels may get disconnected. Just follow the steps below:

✅ Step 1: Access Manage Channels

1. Log in to your ChatDaddy dashboard.
2. On the left-hand side menu, hover over the Inbox section.
3. Click on Manage Channels.

🔍 Step 2: Identify the Disconnected Channel

1. In the Manage Channels page, scroll through your list of channels.
2. Find the one that shows as Disconnected.

🔄 Step 3: Initiate Reconnection

Next to the disconnected channel, click on the “Scan QR” or “Connect” button.

📱 Step 4: Choose a Reconnection Method

You'll see two options to reconnect your channel:

Option 1: Scan QR from WhatsApp

1. Open the WhatsApp app on your phone.
2. Go to Linked Devices in WhatsApp settings.
3. Tap Link a Device and scan the QR code shown on your ChatDaddy screen.

Option 2: Link with Phone Number

1. Click on “Link with Phone Number”
2. Enter the phone number associated with your WhatsApp account.
3. On WhatsApp, you'll receive a code—enter this code on ChatDaddy to complete reconnection.

How to Reactivate a Channel

If your channel is disconnected, you can easily reactivate it by following these steps:

1. Go to the Manage Channels page.
2. Scroll through your list of channels to find the one you want to reactivate.
3. Click the three dots (⋮) on the right side of the channel.
4. Select "Settings" from the dropdown menu.
5. Click the "Re-activate" button.

If you encounter difficulties reconnecting, please refer to our guide on Troubleshooting here.