Settings in Keyword Reply

Settings

Enabled

You can turn your keyword reply off/on using this setting. If it is off, the automated responses will not be sent even if the chat matches the keyword

Select channel

If you have multiple channels, you can select which channel(s) should trigger the keyword reply and which shouldn't

Limit trigger frequency

This setting can be used to limit the number of times a keyword reply is triggered in one chat. This means if you set the limit to once every day and the same keyword was sent twice, it will not trigger the automated response the second time

Custom hours of Operation

By default, the bot will respond to keywords sent at any time. However, you can set certain times so that the bot will only work during those times

Advanced Settings

Mark Chat as Read if Keyword reply is Triggered

If this setting is unchecked, your chat will not be marked as read even if the keyword reply bot sends an automated message to the customer

Use Keyword Reply for Group Chats

Using this setting, you can decide whether you want to enable keyword reply for group chats or not. If disabled, automated responses will only be sent to individual chats

Cancel following messages if the Client Responds

When enabled, it will cancel all following messages scheduled in the Message Flow if the client responds to any of the messages

Only Reply to New Messages

When enabled, the keyword reply will only be triggered when a new contact sends the message