Automation & Message Flows
How to smart assign with teammates in different time shifts?
If your team works across different shifts and you want to automatically assign contacts based on working hours, here's a step-by-step setup using conditions and the "Modify Contac…
Updated Apr 15, 2026
🧠 How to Smart Assign with Teammates in Different Time Shifts?
If your team works across different shifts and you want to automatically assign contacts based on working hours, here's a step-by-step setup using conditions and the "Modify Contact" action.
🔁 Use Case
Automatically assign incoming messages to different teammates depending on the time of day and who is currently not assigned.
You can use this template from here: https://www.app.chatdaddy.tech/automation/templateMarket/view/133
🛠️ Step-by-Step Setup
1. Trigger: Incoming Message
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Start the flow with a Trigger node.
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Set the event to Incoming Message.
2. Add Condition Node
Drag a Condition node and configure it with time-based assignment logic:
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