How to Upgrade to Coexistence / WABA (+ Ad Tracking & Automation)

Overview

Guidance for customers who want to upgrade to Coexistence / WhatsApp Business API (WABA), plus the common follow-up questions about Meta linkage, ad tracking, and automation.

Upgrade Process

The upgrade is straightforward — most customers complete it by following the step-by-step video guide:

https://www.youtube.com/watch?v=ekBLpn3kAwo

If they still need help after the guide, or want dedicated hands-on support, recommend a Support Plan:

https://chatdaddy.tech/support-plan

Is My Number Linked to My Meta Business?

Yes — when you move to the WhatsApp Business API (using an existing number), your number is registered under your Meta Business account (Business Manager), so it's officially linked to your Meta business as part of the API setup.

Can I Track Ad Performance Through ChatDaddy?

Yes. Once your number is on the API and connected to Meta, your Click-to-WhatsApp ad data flows in. With the Analytics dashboard active, you can see which ads are driving WhatsApp conversations and how they perform — all in one place.

• Analytics dashboard overview: https://help.chatdaddy.tech/article/default-dashboard-overview-latest
• Analytics Help Center: https://help.chatdaddy.tech/category/analytics
• Analytics video guide: https://www.youtube.com/watch?v=nmoKN0nWI7k

Can I Trigger Automation From a Facebook Ad?

Yes. If your Click-to-WhatsApp ad has buttons or keywords (e.g. "Knee Pain"):

1. Customer clicks the button from your Facebook Click-to-WhatsApp ad.
2. The keyword is passed into WhatsApp.
3. In ChatDaddy, create a Keyword Reply or Message Flow triggered by that keyword.
4. ChatDaddy automatically sends the message/sequence you configured. Facebook ads automation video: https://www.youtube.com/watch?v=uq3w62OWqmc

Support Plan

For dedicated, hands-on guidance through the API connection and setup, offer a Support Plan: https://chatdaddy.tech/support-plan